I went here with my daughter because it was in the neighborhood and I didn't want to do them myself - I might as well have, I'd have done a better job. When we arrived it was obvious the place was understaffed (there were plenty of open stations and each "technician" had a client) and there was one person in front of us.
My daughter wanted UV gel, but one of the staff members took the basket containing the samples away from her and gave it to another customer before she could pick out her color. Twenty-three minutes later my daughter was finally called and ten minutes after that I was called. When my daughter said she was going to do a regular color because she wasn't able to pick out a UV gel option, she was repeatedly pressed to go and pick a UV gel color. She asked twice how much was their UV gel and the technician kept working and never responded. Meanwhile, I was sitting in the pedicure chair for over ten minutes with my feet soaking in barely room temperature water while the technician did another client's eyebrows. She never even mentioned that she was going to step away or said that she would be right back - she just disappeared for a while. When she returned and started working on my pedicure, my daughter had taken a seat in the pedicure chair beside me, because she'd already gotten her polish put on her nails (all she needed was polish and one acrylic nail replaced).
When we were both done with our pedicures and I was getting my manicure done (by a different technician from who did my pedicure) I asked to be charged for both of our services. My daughter was charged $27 for UV gel polish and one nail replacement. Nothing else was done to her nails as she already had a full set on, filed, and perfectly shaped. Her pedicure was $13, which was not an issue. My mani pedi was decently priced at $20, but the quality of the work was well below standard (review picture).
When my daughter inquired as to why her manicure cost so much when all that was done was one nail replacement and two coats of UV gel polish, the technicians started giggling amongst themselves. All of a sudden the technician that worked on my daughter remembered the price of UV gel color and said it was $23. Therefore, the nail replacement was $4. So just putting on the polish alone was $23. I didn't say anything at first, but their continued giggling and speaking amongst themselves in their native language while looking at us and making hand gestures really started to bother me.
To make a point, I left a $2 tip for each of the three technicians that assisted us. That caused more giggling to the point that it became outright laughter. One of the technicians walked over and kept playing around with the bills that I'd left on the table. She was not one of the technicians that had serviced us, so it was obvious that my daughter and I had become a topic of conversation and gossip for the entire salon. I had to look the technician assisting me directly in the eye and said "I left you that amount because I'm not happy. Can you stop laughing now and finish my manicure?" She continue laughing until I looked at her and said "This is ridiculous. I didn't say anything when I waited so long to be assisted, I didn't say anything when I sat with my feet in cold water for over ten minutes before my pedicure began, and I didn't even say anything when it was obvious my daughter was being overcharged. However, laughing and gossiping amongst yourselves about us is where I draw the line".
At this point, I think what I said finally got through to the technician and she stopped speaking and (more importantly) stopped laughing, then completed my manicure. As you can see from the attached picture it, was a extremely poorly done. I sincerely regret going to the salon for so many obvious reasons. read more