Kind of odd for the company to state in text that they offer junk removal, then state they will…read morespeak with management. But in the reply to my Yelp review state they don't do junk removal. Yes, the handyman gave me a referral. Do you honestly think I am going to use their referral?? Absolutely not. Not if it's from them!

Flossie C. is correct that this is not the full story but the full story is not really needed. If…read moremore details are needed should this review continue, they will be provided. ACE never tried to appease me, they didn't even contact me directly. They filed a response to the Better Business Bureau when I filed a complaint and they responded to this Yelp review. But no contact with me. ACE claims they installed a fire-rated door, but the door does not have a proper fire label. See attached document. All ACE has to do is provide proof of the fire-rating AND if it is a 20-minute fire-rated door, we are done. But, ACE will not provide the proof. I am not the only one requiring proof, the City Building Inspector would not pass the door unless proof is provided, or the door is replaced. BUT, ACE WILL STILL NOT PROVIDE THE PROOF. If they are NOT 20-minute fire-rated doors, I have asked ACE to reimburse me for the City permit they did not obtain and pay me what I will have to pay another contractor to remove and replace the ONE door ACE installed that is required to be a 20-minute fire-rated door. I do not want ACE to replace it as I no longer have faith in their business ethics or workmanship. Here are the relevant details for just the fire-rating issue. It starts with having to explain that ACE installed two alleged fire-rated doors when I only requested one. And, why I am only concerned about the fire-rating on one door. The answer is because only one of the two alleged fire-rated doors ACE installed is required by the California Residential Code to be a 20-minute fire-rated. I hired Ace Handyman Services Roseville Rocklin (ACE) to complete some home repairs identified in Home Inspection Reports when I purchased the house. I provided them with the actual copies from the report describing the needed repairs with pictures and a Summary of all repairs requested. Replacement of the person door between the garage and the residence was recommended in one of the Home Inspection Reports as the pet door compromised the fire separation requirements for a garage door. There was also a pet door in the person door leading from the garage to the outside. I asked that this door be replaced as well, if it was not too expensive. I expected it to be replaced with a door similar to what it was - which was just a regular utility door - not a fire-rated door. Note: A 20-minute fire-rated is more expensive than a utility door. I did not determine there was a problem with the fire-rating on the doors until after the job was mostly completed and paid in full on 9/13/24. I say mostly completed as both doors did not close automatically which is something the California Residential Code requires. Kent assured me that after about two weeks, they would close automatically. They did not. Once I questioned the fire-rating, I requested a copy of ACE's invoice but never received the invoice. Kent verbally assured me they were 20-minute fire-rated doors when he came out after I notified ACE that the doors still did not close automatically. But, I need verifiable proof in order to pass the final City inspection and for my own peace of mind. As ACE never even responded to my direct requests to them requesting a copy of the invoice to provide objective, verifiable proof that the doors were 20-minute fire-rated doors, I filed a complaint with the Better Business Bureau. ACE responded to the BBB complaint, just as ACE responded to this review. But, never to me directly. I have attached an excerpt from the BBB Complaint where ACE stated that they installed two fire-rated doors because the building code requires exterior doors to be fire-rated. WRONG. ACE further stated that "All doors sold in the state of California meet the minimum fire rating for the state (20 minutes). ALSO WRONG. ACE goes on with some other comments that are NOT TRUE and will not provide any information on the doors. Also attached is another excerpt from the BBB Complaint with their reason for not providing a copy of the invoice. ACE said it is not their policy to do so. I feel an exception should be made to the policy as without a copy of the invoice, the fire-rating of the door can't be proven. At this point, I believe the only reason ACE will NOT provide proof they installed what they were hired to install is because THEY DID NOT. As a contractor, ACE should be knowledgeable about the California Residential Code, checked it for what was required, if they didn't already know, and purchased 20-minute fire-rated doors. If ACE did purchase incorrect doors, they should have admitted their error when it became known to them, apologized to me, assured me that they would take steps to ensure they were properly trained so the errors on this job would not be repeated, and done everything possible to replace the door to my satisfaction. It will cost over $1,300 dollars for the permit and to have the ONE door that must be a proper fire-rated door replaced.

Dan did an amazing job installing new shower heads, replacing a new sprinkler head, installing an…read moreoutdoor ceiling fan and repairing our garage side door bottom frame. This is the second time we have hired Dan and we would do again in a heartbeat. His work is very meticulous, you can tell he takes pride in his work! The first time we hired Dan he completely rebuilt our sprinkler system by installing 11 new valves. Amazing job!

I needed a temporary ramp built for my dog that is recovering from surgery and cannot manage the…read morestais of my outside deck. Im happy with the outcome. Service was professional and friendly. I requested a quote for some fence work and look forward to their services in the near future!

Just a great job and a real artisan. Very careful around the work areas with ample tarps and…read moreplastic sheeting. The drywall repair work was amazing and practically invisible compared to the surrounding areas. We are very happy with this man's work and would certainly use him again.

I'm pretty handy and can do a lot around the house when it comes to repairs. Drywall is not one of…read morethose things... I've determined certain home improvement or maintenance projects are worth paying for: drywall repair and roof issues! I was so lucky to find Aaron at ABE. An improperly installed vent pipe by a previous contractor caused a long term leak, which eventually made it through the bathroom ceiling. He was meticulous, timely and quick. He matched my ceiling texture perfectly, fixed the root cause of a leaky roof and made a major headache of a problem disappear in 3 hours. Full service and didn't leave a speck of dust behind. Whether it's a small job or a major remodel, I trust Aaron completely to do the job right. A rare find!

Maks is fantastic!…read more He was super responsive, respectful, and clearly takes pride in his work. He helped us hang drapes in our new home and took his time to make sure everything was absolutely perfect, level, aligned, and exactly how we wanted it. The attention to detail really shows. It's rare to find someone who combines professionalism, great communication, amazing value and true craftsmanship. We'll definitely be hiring Maks again for several more projects around the house. Much appreciated!

Maks was very reliable and communication was spot on. Replies within minutes and can accommodate…read morewhatever requests you may have. Did exactly what I needed him to do and made any adjustments I asked for. Would highly recommend for any job that he's capable of doing. It probably would have taken me a week to do it myself, but he and his buddy did it in two days! Thanks Maks!

I requested Nathan to fix my wooden fence's gates. He was professional, reliable, and communicated…read morewell. He did a great job. I have no complaints and would recommend him.

Nathan did an amazing job at fixing and painting my gate door that blew over. He provided a very…read morereasonable quote and got the job done in good time. I would highly recommend him for any service that he provides

I was overcharged. $350 for a $200 job and shoddy work. Painted while still wet, looked ok but when…read moredried saw all the imperfections. Went into my backyard ( which he had no reason to be there) caught him on camera stealing 3 hand pruners. I was moving and gave him 8 Marilyn Monroe pictures and a dog crate. He totally took advantage of me cause I'm a senior. DO NOT hire this company. Web sight was not him. Hes a scamner

Bob removed our hot tub at almost half the price of a more well-known service. They did a good job,…read moreand cleaned up after themselves. We appreciate it!

Pleasant, fast and fantastic work! Omar and his team were absolutely terrific. I wouldn't hesitate…read moreto hire him again!

Sonic Wash did an excellent job with the pressure washing. They were very thorough and paid great…read moreattention to detail. They cleaned our pool deck, patio, driveway, and walkways, and everything looks spotless and refreshed. Professional, efficient, and high-quality work -- highly recommend!

This was the worst thing that ever happened to a house that I lived in. It happened in March it was…read morecompleted in August. There's extensive mold damage on water damage due to a pipe that broke in the kitchen. My insurance adjuster recommended custom restoration. Have never dealt with any companies like this in the past but my neighbor use them and was very happy with their results. There was extensive way due to supply chain issues. Just had to pay my deductible that's it. Very happy with the work that was done their true professionals. They did not try to upsell me anything or make things more expensive which I appreciate. Highly recommend this company to anybody who has water damage or need the kitchen replaced. Hopefully when I need them again I give them a five star rating

My house flooded a few months ago and I called Kustom US. At first they were great. They showed up…read morequickly, got the demo done and had fans drying my house. But when I hired them to do the remodel, the job went south very quickly. I am very unhappy with the work this company did. On day 1, they broke a pot that had a plant in it and didn't tell me. They hid the plant in a random bucket and I had to be the one to get them to replace the broken pot, which didn't happen until the last day of this 2 month ordeal. They used the toilet at my house, which was in my bedroom, and didn't flush. When I was home, a worker said some very inappropriate things to me like "cock and fuck" and "this insurance work is such easy money." Which made a job I already felt uneasy about, more unsettling. They left dings in the walls and spaces between the baseboards and flooring. The baseboards are not the same shiny white they used to be, they're dull and look dirty which makes me think they were only primed. There was sticky dirt left on almost every other panel of the new flooring that I have to use goo-gone to get off. They re-installed my toilet, stove and dishwasher side-ways and the sink in my guest room only dispenses hot water now. They used my couch that I had placed outside as their own personal work station. I came home to stacks of wood and tools on the couch. Some of this was fixed and taken care of but I had to ask over and over again. I am not a confrontational person but there were times where I had to fight with my project director for the sake of getting my house back to what is was. Overall I would not recommend this company and wish I would have used someone else.