1. Kustom Disaster Restoration

    1. Kustom Disaster Restoration

    0

    Gold River, CA

    Kustom Disaster Restoration

    3.8 (93 reviews)
    Open Open 24 hours

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    Services - Kustom Disaster Restoration

    Mold remediation

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    a black dog in a bathroom
    Emily N.

    Update: tile guy showed up to start shower tile and said he couldn't start because there was no sheetrock up and the studs and electric were t moved for the niche. How does this even happen?? I felt bad for the tile guy...what a waste of his time. DON'T DO IT. We chose Five Star because it was the preferred company by our insurance company when we had a leak in our shower. Because insurance made us remove all materials that were part of the shower across the whole bathroom, we pretty much ended up needed to gut the whole bathroom. This happened in early November 2021 and it is now mid April 2022 with no end in sight. The communication is non existent and I am literally babysitting the process. For example, I just texted our "project manager" (in quotes for a reason) and asked why no work had been done today because I was told that countertops, sinks, and faucets were going in today. She didn't know. In fact, the last text I had from her was yesterday saying that everything is going smoothly! How about that! Now there will be probably another week or two until one thing goes in, then another week or two to put in one more thing, etc. Another example of the horror we are encountering is one time, the estimator came over to check out the demo and when I opened the door I was like, "uhhh hi?" Because we had nothing scheduled for that day...he said, "I'm here to check out the demo." I said, "uhhhh nothing has been touched and no one has been here for three weeks....nothing is demoed..." They're about 50% more expensive than other vendors and with the s**t customer service and communication, I wouldn't even try them out. If your insurance company says Five Star is your preferred vendor, just take the payout and use someone else. Don't let Five Star tell you it's all related to supply chain issues, etc. Not true. We've have two others look at our project since and they've both said they could have gotten the stuff and finished it months ago. Hoping someone from Five Star sees this and gets the show on the road. Next step is demanding the insurance money back and we'll have someone else finish up the job. The photos I have attached are from 2/28/22 and today is 4/15/22. The only progress made since this photo is floors (OH WAIT, WE DID THAT PART OURSELVES) and the shower pan has been hot mopped/the new drain is in.

    Improperly installed tile

    Im appalled at how this company treats its customers. Absolutely ZERO communication when an issue arises. I left out of my previous review that the electric company that they contracted to do work on our home turned off our solar panels AND NEVER TURNED THEM BACK ON! Which left us with a $5704 bill. Initially the company told me to submit my charges to MY insurance company! Are you kidding me? So you're asking me to submit a claim for an error on behalf of your contractor-FRAUD. It has been just over 6 weeks since they told us we would be reimbursed for this-and not one dollar has been reimbursed. I have called, texted and emailed multiple times with the response "let me get an update" "no updates currently" continually. I was then directed to David Chalupka for an "update". Called, left message with the secretary. And also no return call has been yet. I just received a call from the extremely pleasant owner if the electric company (obviously given my number by Kustom, who couldn't find the decency to return my call-great customer service) and was kindly given a proper update!

    Original old bathroom.

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    11 months ago

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    Aaron P.

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    7 months ago

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    Aaron P.

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    2 years ago

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    8 months ago

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    Aaron P.

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    9 months ago

    Alan responded to our call and immediately prepared a detailed bid. We have confidence in Kustom (aka 5-Star.)

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    Aaron P.

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    1 year ago

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    Aaron P.

    Thank you Ernest! We will pass this on to the team!

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    1 year ago

    The cleaning crew (Leo and Odell) were absolutely incredible! Friendly, efficient, hard-working. I couldn't possibly be happier!

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    11 months ago

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    Aaron P.

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    1 year ago

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    Aaron P.

    Thanks Ted! We will pass this on to Luis and the rest of the team!

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    3 years ago

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    4 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    Aaron P.

    Thank you for the review! We will pass this on to the team!

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    1 year ago

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    Aaron P.

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    6 years ago

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    Aaron P.

    Thank you Ryan! I will pass this on to Nate and the team!!

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    3 years ago

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    2 years ago

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    2 years ago

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    Aaron P.

    Thanks for the review Jim. I will pass this on to Ron and the team!

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    2 years ago

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    4 years ago

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    6 years ago

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    Aaron P.

    Thanks, Shauna! Hope you enjoy the new flooring!

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    4 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    Thanks, Rup! I will pass this on to the team!

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    Aaron P.

    Thank you Patrick! I will pass this on to Nate and his team.

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    6 years ago

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    Page 1 of 3

    Ask the Community - Kustom Disaster Restoration

    Review Highlights - Kustom Disaster Restoration

    We would like to compliment Julio Peraza and Chris Torres from Five Star Restoration and Construction.

    Mentioned in 55 reviews

    Read more highlights

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    This is the 3rd bathroom remodel that Vitalli and Sergey have done for me...pictures are a guest…read morebathroom and a Master bathroom.... I have nothing but great things to say about V & S Construction....they are definitely professional..helped me design both bathrooms for modern and better utilize the space.... they are dependable and work hard...I'm thrilled to leave another wonderful review for them..... Thank you guys

    We had an outstanding experience with V&S Quality Construction from start to finish. They…read morecompletely redid our bathroom and laundry room, and the results exceeded our expectations in every way. Their craftsmanship is top-notch--everything from the tile work to the painting and fixture installation was done with precision and care. The attention to detail really shows, and both spaces look absolutely beautiful and professionally finished. They were professional and had excellent communication. They answered every question we had with genuine enthusiasm and deep knowledge, which made us feel confident throughout the entire process. They were always on time and overall reliable. It's clear they take pride in their work. We were living in the house during construction, and they made that experience far easier than we expected. The work areas were kept clean and well-contained, minimizing disruption to our daily routine. Lastly, the pricing was fair and transparent for the quality of work provided. We couldn't be happier with the outcome and would highly recommend them to anyone looking for a skilled, dependable contractor.

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    When we decided to completely renovate our master bathroom, we were determined to find a good…read morecontractor. From day one, we were impressed with Eric who came to look at our project and give us an estimate. He was very professional, prompt, friendly, organized, knowledgeable about products, scope of work, and gave us a very impressive timeline. Eric offered his expertise about layout, and products which was very helpful. When we received our contract, it was just as he said it would be, and the scope of work included everything we requested. After the contract was signed, the owner of Vostok, Alex, arrived with the demolition crew. The crew was very careful to cover the adjacent bedroom furniture and flooring. The bathroom work area was closed off with plastic, and the crew was very tidy while they worked. The old bathroom was demolished ASAP. Alex is very knowledgeable and skilled. He has a very deep bench of very skilled craftsmen who are amazing. The quality of everything was top notch. In summary, we would highly recommend Vostok for your bathroom renovation.

    We contracted with Vostok Construction to remodel our two and a half bathrooms and we're very happy…read morethat we chose them! This is a fantastic contractor to work with. Their price was fair and there was absolutely no nickel and diming the price as the work progressed. We had no surprises whatsoever! Everything was done on schedule and the workmanship and quality of materials is all first rate. Alex and Eric are a great father and son team and their entire crew was a pleasure to work with. They were all so respectful working in our home. We would absolutely hire them again and whole heartedly recommend them!

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    Great team very helpful very knowledgeable and the project was complete completed on time.read more

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    We had a great experience working with Joe on a full 3 month remodel of our home which included 2…read morebathrooms, kitchen, painting, lighting, fireplace, and flooring. The short version is he is extremely reliable with excellent communication and workmanship. Lock in for the long version. We have lived in our home for 12 years and were looking for a reliable contractor to remodel our entire home. We plan to be in this home for a long time and really needed someone who would show the care and attention to our home. We interviewed several contractors and Joe with CB Homes matched our communication style and genuine care for the work performed. We planned to move out of our home due to the large scope of the project and needed someone we could trust and rely on without us being inside the house. Joe proved to be reliable and trustworthy. He showed up when he said he would and if he needed to adjust scheduling he communicated clearly and worked with us. He was excellent at managing the many different elements and phases of the project to keep us involved in the key decision making while keeping the project on schedule. Many people told us no way the project would be complete by our 3 month target but we were able to move back home exactly when we planned to. The quality of the work was exceptional and Joe provided us suggestions and recommendations while respecting our unique sense of style. I.E. We wanted two mounted TVs in the living room, unique ivy backsplash in the bathroom and removed 5 windows since we like low lighting in the house. We've been back in the house for 2 weeks now and love how it turned out. We are already thinking about future projects (backyard) and hope to work with Joe again.

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