They repaired my washer and I was upset because it started leaking again…read more They came out to look at it again and it turns out it was my issue as I have a lab and when washing, dog hair was breaking to door seal which made it leak. My bad! Thanks again for coming out and identifying the issue at no charge.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Very knowledgeable and serious about his work. Shared good tips…read more Quality work. Was flexible about our schedule as we were running late for appt. Unfortunately it would have cost more to fix the refrigerator than to buy a new one. Very fair price for consult. I would like to Thank Alexander and I would call him again for any appliance repairs.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

Showed up later than estimated, but were somewhat communicative during the process. Quickly…read moreassessed the problem and fixed it at a reasonable price. Also made a suggestion regarding another DIY fix I could do and the part needed.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

I scheduled a repair, but I wanted more information, so I called directly. Although, he was very…read moredirect and gave me some information, he was very impatient and quite rude. Unfortunately, the response was a deal breaker for me, and I cancelled the appointment.

Did a fine job on our non-working GE dryer. Made it work, cleaned it out, and reattached to vent…read morewhich had not been properly installed originally. All done at what I think was a very fair and reasonable price. I might have given only four stars because of post fix clean up, but I also was given some good advice about GE fridge that was not delivering water or ice. This is the best and most reasonably priced appliance service I've received over a very long lifetime

Resolved the issue promptly. Would recommend because they fixed our dishwasher without any…read morecomplications. The pricing was also reasonable.

Great experience with Fuse. The guys came in to fix my furnace same day and saved us from freezing…read morewith the cold nights. Affordable price also. I could not recommend them enough.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.