I recently accompanied my elderly mother to her appointment at Hangar Prosthetics & Orthotics in Omaha, Nebraska. Unfortunately, the process starts at the front desk which was a very negative start to the office visit. The front desk staff member was unfriendly, argumentative, and not conducive to assisting an elderly patient that is hard of hearing. We walked away from the front desk feeling unwelcome and burdensome. On a positive note, the prosthetist staff were knowledgeable and did a great job. read more

LOS ANGELES LOCATIONS: ENCINO & BEVERLY HILLS Shameful how this business is managed and the arrogance of people in charge the Southern CA offices. They took two years and still could not complete my leg brace. During this time they took two laser measurements, two casts and finally took my one and only leg brace to copy it. They were never delivered. My last resort was to have them copy my current defective leg brace. AJ in Encino office has no clue as to what he is doing, talks down to disabled people and the equipment he uses are often "down". His boss, the arrogant Tony Morgan, who I involved after all the issues watched me leave the place and instead of being apologetic, he was rude and storms out of the room. My entire leg is bruised (see pictures) and I broke my tibia because the leg brace they made did not fit right and I twisted my ankle inside the brace (see pictures). I will perfect these comments and will revise with more pictures. They sent me a check for $500 as a reimbursement. My insurance company has not been reimbursed. read more

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Worst and stressful experience getting orthopedics inserts. The staff here is in dire need of basic customer / service training.

First time going to this clinic as referred by our physicians office to get a walking boot for my husbands recent injury. i was somewhat impressed by the outside of the nice building & the main lobby. everything was clean, neat, easily accessible & even the restrooms required a code for use. my husband and I found the Hanger clinci with ease. Upon entering, we were greeted by a gal who acknowledged us & said someone would be right with us. my first impression at the clinic was the waiting room was rather small but that wasnt really an issue since it was a prosthetics & medical supply clinic. the office had a displeasing stench that reminded us of a cross between an old mobile home & casino filled with cigarette smoke in the air. the furniture appeared to be a bit dated but the entire office appeared to be 'surface clean' & also seemed like an organized mess. my husband & i were even shocked to see a hand drawn evacuation map posted on the wall. we even laughed at it out of disbelief. we have never seen such a thing at any place of business before. usually those things are pre printed, not hand drawn. as i signed my husband in, i noticed their stock room. it appeared messy & cluttered, but maybe thats how its supposed to be with the type of items they have in stock? the reception area where the two gals worked, was also another organized mess. the clinic did not have an inviting, healing atmosphere. it felt more like the DMV, dreadful & lifeless. eventually, we were helped by a very young looking gal. she asked "whats wrong with him?" not in a caring manner but as if we were bothering her manner, after giving her a prescription stating what was needed & why. i thought to myself, she doesnt know how to articulate in a better manner as to what type of injury he had & what type of medical supply does he need. well, clearly we werent there for coffee. this young gal didnt seem as pleasant as she could have been. so my first interaction with her was quite displeasing. its not what you say, its HOW you say it. the delivery of any message can be mean a number of things. after waiting 15 mins or so, my husband was eventually called back into an exam room where we were greeted by a certified orthotics gentleman. he seemed pretty mellow & helpful. he asked about the nature of the injury & how it was sustained & we explained & even provided him with an xray report to review for further details. he excused himself from the room to make sure our insurance covered the walking boot. as we waited, we again noticed the continued drab office atmosphere. perhaps the building is just that old & the clinic needs an upgrade? the funky odor we notice upon entering was in the exam room as well. we spotted another hand drawn evacuation map in the room as well. we even noticed a pen holder made out of a cut down upcylced container. i am all for repurposing things for DIY projects, but was this done to save a few bucks? it looked extremely unprofessional. anyways, the gentlemen came back with a boot & helped my husband put it on & explained how to properly use it etc. he told us before we left that we had to sign some papers before we left at the reception window. so as we leave, we just notice the entire clinic needs a new facelift & fresh air. we spotted another hand written evacuation map in the hallway that just made us laugh. is that even CAL OSHA allowed? who knows. my husband proceeded to wait for me in the waiting room while i took care of his paper work. I was a bit upset that when they called our insurance to make sure the boot was covered while we were in the office, we were not notified ahead of time that we would have an out of pocket expense that was our responsibilty. i didnt mind paying the copay for it, but the simple fact, i was not informed ahead of time was kind of shocking. i mean, we were already waiting. why didnt anyone come & inform us? fortunately our copay was not outrageously high but i could only imagine if it was? what if i was not prepared to pay for it or couldnt afford to pay for it? is this common for this clinic to verify insurance coverage & not inform the patient prior in case they need to make financial arrangements? just bizzare the way this clinic handles their situations at hand. anyways, i give this clinic 2 stars because my husband got relief from a walking boot that he really needed. the orthotics guy was helpful. the overall experience wasnt the best but it also wasnt the worst. there is always definitely room for improvement. maybe today was an off day for staff or thats just how it is there. who knows. but hopefully, should we ever have to go back, the experience will be better than todays. read more

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Location: Independence MO. OK first: did take time to properly measure my dad's feet, allow extra room he wanted, find style that allow him to get shoes on easier due to neuropathy. This must be extent of their responsibility. NOT SATISFIED with lack of empathy for his dementia condition, offering zero assist with me as he needed help getting on/out of chair, just stood there looking at us. Perhaps they're told not to, but gave no explanation either. No one smiled nor was friendly. Convenient location. Yet next year, new shoes, we'll go elsewhere. read more

The best experience I have had from the receptionist being very nice and friendly and being fitted for a walking boot. Jonathan to his time showing me everything about putting the boot on and how to keep it clean. I went to the Lake Worth location and I was totally satisfied, I would highly recommend this location read more

A supervisor contacted me, I explained the situation as stated in my review, she apologized and conceded this wasn't the first complaint. From that point forward (perhaps word got out) we were handled very professionally by all the staff...we followed through with the appointments, they accommodated all our needs and we received our wrist braces and are very happy with them. Its unfortunate it has to get to this point. Do your job... treat people kind and respectfully our get a different job where you're happy! read more

I have tried calling this business to follow up on an order my Mom placed (with authorization from her doctor) two months ago for diabetic shoes. I was placed on hold by the answering service, & they never picked up again! When looking through the reviews of this location & the Timberlake location, I am not hopeful that my Mom will be getting her diabetic shoes any time soon. Just bad customer service that never seems to get better despite the reviews. I guess they just don't care..... read more

I've been to Hanger Clinic six times over the last couple of years. I've also never been seen on time. If you are one who enjoys sitting in a lobby for twenty or thirty minutes past your appointment time, this is the place to go. I do not, so I'm asking my doctor to refer me to clinic who values my time as much as I do. read more

Booo Hanger shame on you for ripping off disabled fixed income people like myself. All you cared about was getting what little money I have and the big money from medicare and then did not stand behind your product ... Do not get ripped off like I did stay away from Hanger prosthetics . ps receptionist named "ida" You should be ashamed telling me you are going to send me to collections for something you said I didn't owe but said it just to get my medicare payment ....... Shame on anyone who works there and is not looking for different employment with some one who doesn't rip people off ... read more

Hanger as a whole not just any particular clinic needs to get it's shit together. I've been going to them for 5yrs because that's what my insurance will cover but it's been a constant hassle of appointments months appart because they are "busy", the receptionist have absolutely no information when asked and tell you to contact the clinician directly who then proceed to ignore any contact and give unhelpful responses. Direct quote "well we're waiting for parts" when ETA is asked there's silence. Pair all that with SUPRISE bill's and absolutely no clarity on what the patient owes it makes the entire procedure of getting prosthetics, a requirement for some people to be able to function as a human, extremely difficult and frustrating. read more

I had two major back surgeries within one month of each other. Although I'm healing, my neurosurgeon ordered a foot brace for my right leg to try to compensate for my foot drop and avoid any falls. My husband had gotten braces from this location when it was Orpro, and had good experiences. So, out of all of the in-network choices that we had, we choose Hanger. That was our first mistake. When we entered the vestibule of the building the odor hit us immediately. I'm not sure what it was--wet, dirty carpet? Other various stains on the filthy carpet? But I couldn't get out of that vestibule fast enough. Unfortunately, the dirt continued into both the men's and women's bathrooms! At the time of my appointment when my name was called, I was told that I didn't have an appointment. However, after several minutes it she discovered that she'd had problems because my last name was spelled incorrectly. Subsequently, I I corrected several other mistakes on the intake form, and when we got to the exam room we were told that the person had also recorded that I needed bilateral AFO's, rather than just one. The Orthodist began asking me questions, such as the name of my neurosurgeon, etc. Despite the fact that I'd already written down all of the answers on the intake form, he had to ask me the same questions over and over. Truthfully, that's when we should have left. Prior to the beginning of his physical exam of my leg, I informed him that we had come directly from an hour-long PT session which had largely exhausted my muscles in the right leg. Nonetheless, he started a very aggressive exam--having me push down on his hand much harder than I wanted to. When I became physically uncomfortable and said I didn't think I should be doing these activities, he instructed me to sit back against the chair and continue. Sadly, I listened to him and continued until I felt pain. I'd already suffered a Catastrophic Injury in which a vertebrae virtually shattered, I was worried he'd caused an injury that would require surgical intervention. I told him that I was no longer comfortable proceeding and wanted to leave. Although he verbally said he agreed, he also kept talking about my options. Thus, I had to repeat myself, stand up and start to leave. When we got home my husband called and expressed his concerns to the person who answered the phone. Rather than offering to let him speak to a supervisor, she retorted, "What do you want me to do about it? Needless to say, I had a long sleepless evening due to increased pain and numbness. I'm seeing my neurosurgeon next week and if the problems are severe enough to require intervention we will be looking into our legal options. Please consider this information when making your choices for durable goods and orthodics. Respectfully submitted, Susan p.s. When I returned to my neurosurgeon's office I immediately heard that the orthodist had called my PT as soon as I left his office, so he could report "his side" of the story. Thankfully, my PT knew me well enough to know that he was not telling the truth. However, on a more positive note, his supervisor called the next day to see how I was doing. I give him credit for that! read more

I was referred here to get a boot for my foot sprain from running. I did get a little lost because you can access Timberlake twice from Bruceville! I did not know that! Once you get there, it's inside the building. I didn't have to wait too long but I did wait a bit while the receptionist called my insurance to make sure they'll pay for it! Then I was called in immediately and fitted with a boot! Having insurance is such a great privilege because I had a $0 co pay! My foot is doing so much better and the boot has drastically helped me with being more mobile in my tragic time of need! read more

If I could rate them a negative score, that would be more appropriate, but still be too high for them (a bunch of LIARS & THIEVES). My brother, had his leg amputated in March 2018 & was working with Hanger Prosthetics (Ocala, FL) location in an effort to get a prosthetic leg to allow him to walk (he is currently wheelchair bound). Between the insurance company appeal process & Hanger Prosthetics, he was jacked around for months trying to get his prosthetic leg & still hasn't received it. On 12/13/18, Hanger advised that he could expect his leg on 12/20/18. December 20th comes and goes only for him to be told that he would not be able to get his leg until January 2019; at which time, he would have to pay a $4,500.00 co-pay for it (insurance deductible starts over in 2019). They purposely delayed getting him his leg & JACKED him around for the entire month of December 2018, long enough to allow the insurance deductible to start all over in January 2019, so those greedy bast@rds could collect $4,500.00 co-payment from him. His deductible for 2018 had already been met, so if they gave him his leg in December 2018, Hanger would not have gotten any additional money from my brother. WOW, Hanger must be really HARD UP for money $$$ to pull this stunt. I used to work in the insurance industry, still have a lot of friends and colleagues who continue to work in the insurance industry, so I will be sure to tell them this story & STRONGLY DISCOURAGE them from using Hanger Prosthetics & Orthotics EVER!!!!!! The insurance industry is a small knit industry & word of mouth spreads fast, so I hope that jacking my brother around was worth ALL of the business & money $$$ your company is going to LOSE based on very POOR & PATHETIC business practices!!!!!!! Here's a BIG FAT FU#K YOU to Hanger to start off 2019. read more

The person who answers the telephone at the Las Vegas NV office does NOT speak clearly. This person called me to make my appointment and left a message on my voice mail that was NOT understandable , and only the first few numbers of their call-back phone number were clear. I could NOT call back and had to spend a long time on the computer searching for an office that contained their area code, and those first few numbers in the phone number. It was just TOO aggravating to spend all this time looking for what appeared to be THEIR phone number. I was in terrible pain and decided to stop "jumping through hoops" for their Bull **** office staff and their poor phone manners. I went instead to a place more LOCAL to my home and a PODIATRIST instead, who offered the same services...with manners and class. read more

I'm a veteran and have been ordering my shoes from Hangar, located in Antioch, CA. In mid October I requested an appointment and had to wait over 30 days and in mid November then I had to cancel because of an emergency, I then have to wait until 21 December. It is evident the Hangar store in Antioch is over worked or under staffed and I hope action can be taken to provide better customer service. Frank read more

Get a hard copy of all of your paperwork. Get names. Get dates. Get times. Document everything. Then, be prepared to wait for at least one hour after your scheduled, documented time. The workers will ask you, "Who did you talk to? When was this? What time was this." It will not matter that you know who you talked to, what they tell you, that you have everything documented. Just wait to see how they talk to you and treat you. Just wait! read more

The brace is to heavy limiting my walking to about half of what it was. It also jams my toes and slides up and down on my ankle causing pain in my ankle all in all its plain uncomfortable and not worth the 3k that it cost. read more

Very difficult to work with. Will not return calls and provide unreliable information, and I'm being nice. From a beginning appointment in late August we still have no equipment 6 weeks later. read more

Some folks do everything in their power not to help people....that is the Hanger group at 51st Ave in Glendale. Put you on hold and never return to take the call. In additon-walking in for a splint they can see you in three weeks. WOW! Customer Service score is a big fat zero....... read more

Hanger Clinic I sat on this review for about a month. I didn't want to write a bad review which I would later regret for some reason. Well, I think it's an entirely appropriate review and I could help others with it. Here goes. Interaction with this clinic (in Tampa Bay/St Pete) provides two common examples of the things wrong with health care: a clinic that does not fully inform its patients and does not consider the patient's pocketbook. Having significant osteoarthritis in my knee, I was told that I should get a knee brace by my doctor. I checked with my insurance carrier and was referred to Hanger Clinic. I set an appointment--it seemed odd that the appointment would be two weeks out but I thought, "OK at least I'll get it handled" and did not seek out another possible clinic or provider. So, my fault. However, I was not fully informed. At the appointment, I was told there was nothing in stock. Zero. And that I would have to make another appointment another two weeks out when my brace would be available. (These braces are very commonly used and having some variety of sizes in stock was, I believe, a good assumption.) I was not told this when I set the appointment. So here's the first problem: when I set the appointment, I should have been told there would be another appointment necessary and to set up TWO appointments right away. If I had known this clinic would not have anything in stock and that the delay in getting treatment would take a month or more, I would have checked with another provider. To top it off, the first appointment was at the end of the year. Yup, you guessed it: another deductible, more out of pocket. Again, something the clinic knew (or should have known) and discussed with me at the time I set the appointment. The take-away from my situation is this: do not go to Hanger Clinic and check out other options. Sidenote: A person can get an entirely new set of teeth--arguably needing much more customization than getting a knee brace--in just one day. read more

Irresponsible cares. Slow services. Careless workers. Worst treatments. If you want to get better, find other professional companies. Lazy people give you worst result. read more

I started WITH THE hanger clinic in Stockton about 4 years ago. Insurance decided. Met Chuck, Charles,,, as it was and found him to be totally incompetent. He didnt measure or use a tape. He was so good he built Ferrari not just a race car. Then he told me about how his legs would just pivot at the pole jump, then he tried to get me to go to Fresno to meet with his girlfriends antique store owner, " oh yeah you will like her, she's from the Philippines." I left Stockton and tried east Sac. Shannon O,Shay... the socket was ok but the hinges were way off. I wear a thigh lacer. I didn't even get to use the leg a year. Now to top it off they have sent me to a collection agency. Here is the problem... I never got a bill. Not even once,,, they had all my contact Info but just decided, after 2 plus years to bill me. I never signed anything saying I was aware of a copay. I never got a call or was approached by anyone stating there was a balance owed. I thought these people were friends. I took them See's candy and flowers... My mistake. The leg That Shannon tried to make for me has been replaced as of a year ago. The hinges never lined up and I showed her that. She just said that one of the hinges was the wrong one but she couldn't get the right one. I have the leg in a closet and would welcome any to see it. I have since had a leg made in Idaho where the prosthetic people know how to really make a thigh lacer... Chuck In Stockton is just an ass and Shannon is in over her head!!! read more

I'm not happy with hanger had to have a lift on a shoe did not order shoes from the catalog carried my own shoe. There are only certain types of shoes that like to place lifts on I only had to have 1". Carry a brand new pair of shoes the destroy the bottom of the the shoe didn't fix, and will not pay for a brand new pair of Shoes. I hope that this other one will work. Under Happy Camper read more

I visited the location in Fair Oaks, Ca. First time, my doctor ordered a hand brace i was given one that was too small so it began to cause a pressure injury to my hand. I visited the clinic again sometime later and appreciated the explanation of their policy for their exchanges, I notified the therapist that the first time around I do not remember getting that information, supervisor Scott made an exception and let me have the correct brace, I really appreciate it as I have a wrist fracture and the brace is necessary to my recovery. read more

We went here for a boot for my husband broke his toe/ foot and they were fantastic! They fit us in very quickly, was informative and let us pay the next day. (Payday) All of our questions were answered and the staff was fantastic! Thanks guys! read more

One of the worst companies I have ever dealt with. Word of advice, never expect them to call you back. Whatever day of the week it is whoever it is you need to talk to is not there , and I guess they are not there for over 10 weeks ( how is that possible ). For ever 15 phone messages you leave you will only get 1 call back and that's just to tell you how much you owe. I decided to take my business elsewhere and would much rather give my money to a company that cares that a 7 year old little girl has been waiting to hear about the status of her inserts to correct her pronated ankles. This place is just bad. Is there a way to put zero stars or maybe a minus 5 stars. read more

My dr sent me to hanger clinic for a brace for my fractured wrist and torn ligament. I sat in hanger clinics lobby for almost 3 hours with an unwrapped fractured wrist before they would see me. An hour in they told me 15 more minuets. It got to the point, about two hours in, that I was in so much pain and frustration I was literally crying and no one cared. I still had to wait an hour after that happened. Then, when I finally saw the clinician, it took less than 10 minutes to give me a non customized out of the box item. I've never had a more upsetting experience at what masquerades itself as a medical clinic. And, the office was also extremely cold making my three hour wait with a fractured wrist even more uncomfortable which I would have not originally thought possible. read more

Wouldn't go back there on a bet! Had appointment for an adjustment of a boot. They called to cancel before the appointment because technician was out of the office. Second call the following day was to reschedule, problem was the soonest appointment was weeks away. I declined as I had a doctor's appointment before the 1st available date that my dispense with the need for the boot. Third call the next day was to confirm the original appointment. Told her of the 1st two calls and she assured me all was good and that I should show up. Went to the appointment only to be told the technician was out. Asked to talk to a supervisor and was told she was in a meeting but would call me within the hour. After waiting 65 minutes, I called and was told she had gone to lunch!!!! read more

My doctor at Kelsey Seybold wrote me a prescription and told me to take it to Hanger Clinic in Clear Lake for a left hinged knee brace. The nurse told me the size and type, and I took a picture of the box, so I was under the impression that I would be able to just go pick one up. When I arrived, I was told that I needed to see a clinician to be fitted, but the clinicians were in a meeting, so there would be an hour wait. I needed to pick my daughter up from school, so I couldn't wait. I asked for an appointment, and was told they didn't have any until Thursday(today is Tuesday), but I could come anytime as a walk-in. I wanted to take care of this today since I took off work, so I went back around 3. I was told it would be at least a 45 minute wait, maybe longer. So I decided to take the Thursday, but this appointment was no longer available. There was no offer for another date and time, just "we are a very busy clinic, unfortunately we don't have any appointments." I take this as a refusal to provide service, so I don't plan to return to this facility. Im already in tremendous pain, so very disappointed by their lack of concern and unwillingness to accomodate! read more

When I first came to Hanger earlier this year, I was frustrated (like others reviewing here) by the front office, lack of organization, and long wait times. But then I met David Scurti. AMAZING. He has been super helpful, proactive, and positive in all of my interactions with him. He gave me excellent and specific advice about how to move forward with my care, he made orthotics that eliminate the pain I had for many years (the last six people that tried have failed), and he explained things to me in a scientific, clear, and conversational way (not condescending) so that I was comfortable and understood everything that was going on. I will be a patient of David Scurti forever. I highly recommend him. read more

I went to the mesa clinic I love this place, they were so understanding and helpful. I will definitely be back

I received a bill from them almost 7 months after I had a surgical procedure at Northwest Hospital where they apparently provided a really crappy leg brace. Took them 6 months to bill insurance. The brace was terrible and would not stay up, would literally fall to the ground ever time I became vertical. read more

Worst costumer service ever! Didn't even make it past the waiting room. The lady at the front desk was so rude to my brother and I that I just left and took my business else where. When I brought this up to my doctor they weren't surprised it was this company. read more

My 12 year old son fell at school and broke both of his arms. We took him to the Texas Children's Emergency room, he was given two wrist braces to stabilize his wrists until the swelling went down and x-rays could be taken. Two months after the visit, we received a bill from Hager Clinic for over $300 for the two arm braces and that is after BCBSTX lowered the cost. The exact same arm braces are available from the actual manufacturer for under $30 each. I am appalled that they think that type of markup is acceptable. They are absolutely submitting fraudulent charges to people that didn't even go to their clinic. Pathetic!! read more

My wife uses orthodics and was a patient at the Hangar Clinic in Manhattan. They use cheap material to construct the orthodics which snapped a couple of times. Their warantees are short and they will charge you for a replacement. Some the staff is rude. They threw away my wifes old brace even though she instructed them to hold it until I could pick it up. It was labeled and the front desk unilaterally decide to throw it out. Overall terrible experience with the Hangar Clinic. read more

I went to hanger clinic because I thought I could be helped. I had a brace made and had nothing but trouble with it. I called to see if the clinician could help me. An appointment was made.So I went to it and the clinician was very rude. He did nothing to help me and I thought I did nothing but waste his time. I went back to my Dr. and was referred to another clinic. Now I get the help I need. I would never advise anyone go to this place. I was unsatisfied with this place read more

Horrible service! I wish my patients didn't have to go to them, but unfortunately there insurance is contracted. I call and get put on hold to then get picked up by the answering service all day long it does not matter the time of day. Send patients there to sit all day then sent home with no product. They definitely need new staffing there starting at the top and all the way to the bottom. I never had this amount of trouble with the Alhambra office. read more

Let me start this review by saying that I am an actual customer for over 10 years or so. This is not a conspiracy to make this office look bad. They are doing it all on there own, in my humble opinion. On 5/24/16 I went in to Hanger Clinic (at 1248 32nd St, Sacramento, CA) to get two new knee braces. I wanted Donjoy braces and that's why I went there... But they don't carry them anymore. I asked Ray D. (the certified orthotist) if the Townsend braces they currently carry were good? He said the were just as good as the Donjoy. So he went on to making casts of my legs. After the left cast setup it was time to cut it off. Ray began cutting the cast off with a razor knife with a hooked blade, the knife looked like it came out of the toolbox in my shed, not very clean looking. The bade came down my leg and over my knee and started to feel as if it was going through the plastic c-channel they put in there to protect my leg from the knife. I stopped Ray and told him it was about to cut my leg. Ray assured me that it couldn't happen and he had cut hundreds of casts off with no problems. He kept going despite my warning and SLICED THROUGH THE C-CHANNEL AND CUT MY LEG!! After the slice job on my leg the office manager said Hanger would pay for any medical bills that came from this accident, just send them a copy.... I ended up in the emergency room to have my bleeding leg tended to, the bill was $848.00 and all I have been getting from the Hanger Office and Attorneys is the run around. the hospital was going to send me to collections over my co-pay amount of $75.00. So I had to pay it today. Hanger would have had to pay the third party amount of $848.00 but they chose to drag their feet and let there loyal customer use his insurance to pay for their incompetence. I went to back to hanger to pickup my new braces after the came in... They were not the color I picked out, so I wouldn't sign for them. Ray Diaz was so mad at me for rejecting them he walked out of the treatment room and didn't return... Like it was my fault? At this point I had had enough of Ray, I told the office manager I didn't want see him again. He cut me up and then gets mad at me? That's a true professional at work there... After my braces came in the second time I took them home and found out that the Townsend braces were not as good as the Donjoy braces... The Donjoy's have a better finish to them. Both braces hold the knee well, but the Townsend braces have a few issues. The paint scratches and chips easy. The leg frame hinges have sharp edges that are exposed when your leg is bent and catch and scrape things as you walk past... This problem caused the door panel in my new truck to get all cut up! Yeah, Thanks Hanger... ANOTHER BILL! These braces cost thousands of dollars, they should be the proper color, they should be fit to your legs with all the straps and pads cut to proper length before you leave the office. In my opinion the Donjoy braces are way better than the Townsend braces. Also, don't sign for anything that is not properly fit at this office and make them show you the actual product, don't buy it from the advertisement brochure or the Hanger sales pitch. I trusted Hanger Clinic with my disabilities and they sold me low quality braces in my opinion and charged my insurance top dollar, cut me up with a knife, took a long time to get my order right, I was treated badly from the staff and lied to, AND THEY LEFT ME WITH A MEDICAL BILL! That they swore would be promptly paid. It seems to me that this office is not concerned with helping you with your disabilities and is more concerned with making as much money off your disability as they can. You may even have to pay extra money out of your own pocket if they mess up and cut you like they did on me.... I WOULD STAY AWAY FROM THIS OFFICE, if I had to do it again. If you had a good experience here, good for you. I've had some too, but after this last visit... I don't need the trouble, I'm in enough chronic pain already and I can't afford to pay for their mistakes. read more

The Hanger Prosthetics & Orthotics in Richmond Indiana offers the WORST customer service that you will receive anywhere!!! I went there recently to be fitted for diabetic shoes and was told by their staff that I needed a "prior authorization" from my insurance. I immediately called my insurance only to learn that a PA was NOT required! Then when my shoes finally came in the Hangers staff told me I needed a "separate prescription" for the in-soles for my new shoes, when they could have given me that information at the fitting on day one and I could have gotten the separate prescription THEN!!! This staff is totally incompetent and I would NOT recommend their service for anyone!!!! read more