I went into LensCrafters last weekend, only to find out that my appointment had actually been scheduled for the previous Saturday. Natalie and the gentleman assisting her were incredibly kind and still took the time to fix my glasses since we had made the trip. Thank you both for your kindness and excellent customer service! read more

I'm out of network with my vision insurance, but i don't mind paying the difference because they have plenty selection to choose from. They are always friendly and very helpful with your eye wear needs. read more

LensCrafters - Optometrists Near Me - Sacramento, California

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Amazing customer service the moment we walked in the door. We walked in looking to purchase the meta glasses and the sales associate shared the different styles, tips and also provided other comparable glasses. During check out, the other sales associate was pleasant and helped end our transaction. Again, amazing customer service and knowledgeable staff. I may consider making a visit for next year's prescription. Thank you LensCrafters! read more

LensCrafters - Optometrists Near Me - Sacramento, California

I visited the Delta Shores after putting off getting new glasses for almost a year after I got my eyes examined and a new Rx. My ophthalmologist doesn't have a selection of frames that suit me. I looked all over online but didn't find anything I liked. So, in exasperation, I walked into LensCrafters to see what they had. I received truly excellent customer service and found some frames within a few minutes. Within about 30 minutes, I walked out having placed an order for a new frame and lenses. (I have a complicated Rx.) My new glasses were ready about a week later. When I picked up my. Ew eyeglasses, I received the same customer care. I was on my way within 20 minutes. I don't think it can get much better. read more

Upon entering for the first time at this location, I was greeted and welcomed with open arms. The Gentleman who I believed to be the manager was polite and friendly he helped me with what I needed. The lady behind the desk, had a bright smile and was very friendly and attentive as well. All in all I had a great experience coming in a getting familiar with the products on the floor and being advised on what to look out for. Thank you again good people of LensCrafters. read more

I have gotten my glasses from LensCrafters before, and my experience has always been very smooth. Recently, I took an eye exam here and purchased some new frames, which I absolutely love! This time, I had an issue with a pair of Ray-Bans I bought from the Ray-Ban website--they fit too big and would slide off my nose bridge. Today, I called LensCrafters to see if they could exchange or fix them, and luckily, I was told they could adjust them at the temples. When I went in the same day, they fixed them in less than five minutes, and now they fit perfectly! I was about to go through the hassle of returning them online, but all I had to do was visit LensCrafters, and they took care of everything. Gulie helped me, and she did an amazing job--plus, we had a great conversation! Next time, I'll purchase my Ray-Bans here instead, just in case I run into any other issues--this way, I won't have to deal with returns through Ray-Ban's website. Overall, I'm very satisfied with this location and will definitely continue to support them. Highly recommend! read more

The rude man called manager of this location ignored us on two visits. Finally, today we got service from a salesgirl and he had the nerve to ask the salesgirl why we were there, when he thought we weren't paying attention. We had spent over $1,500 in this store! We'll never recommend this store, ever! read more

Harassing phone calls because their so called appointments are booked, store was practically empty while I waited 10mins for my appointment. For four days they kept calling with reminders which is insane, they refused a customer because he was 10mins late which is impractical due to their lack of business. Let's do better, you need the service we need you to give it. read more

Made an appointment to have my eyes checked for today at this store. Called the doctors office to let them know I going to 5-10 minutes late due to an accident on the road. The lady who answered first said that fine. The same lady Called me back and told me the doctor was not going to see me and had canceled my appointment. I tried to reason with her but she did not care. I scheduled this a week out now i have to wait for another week for another doctor to see me. I understand i was running late but the i have no control over traffic as im on the drive there. read more

Great customer service! All the staff members are corteous and helpful. I will keep coming back here for my Rx glasses

I went to lenscrafters delta shores in elk grove ca. needing to replace Ray Ban sunglass lenses on my Ray Ban frame that were ordered by another local optometrist office who could not do the job. Gulie and Natalie at lenscrafters delta shores were very kind and helpful and replaced my lenses with no problems.Thank You very much for helping me. 5 stars + read more

I don't remember the employees' names but they were extremely helpful. It was a little busy, but there were only two workers and they kept me updated with wait times. I was very glad that they were able to obtain my records and my prescription information even though it had been so long since I had gone to any of the LensCrafters locations. The gentleman who helped me pick out my frameswas very kind and patient, and he found multiple options for me to try out that matched the style I was wanting for my prescription sunglasses. He explained the differences between the types of lenses and was very clear and transparent in explaining my benefits and the prices for the frames. I'm very excited to pick up my glasses once they're ready! read more

The people are nice and they're funny and I enjoy interacting with them. They are fair with the pricing and bought a few glasses from them.

I scheduled an eye appointment and completed the paperwork in advance of my appointment to ensure everything would go smoothly, including my insurance information. When I arrived at my appointment I waited 10 minutes at the desk to try and check in. Then, I waited another 40 minutes for the preliminary part of the appointment. The tech began by explaining that I had a copayment of $50 and kept adding on all the costs that I would be required to pay. I asked why my insurance would not cover those costs and then she began back tracking about the costs. After several more minutes of me questioning her about all the additional costs, she finally informed me that my VSP insurance was out of network at Lens Crafters and my costs would not be covered. Bottom line, I would need to pay out of pocket. I was very frustrated at this point because at no time when I scheduled the appointment or when I completed the paperwork (twice) did anyone ever mention this or explain it to me. I thanked the technician and told her that I would go somewhere else to get my eye exam and contacts. As I walked out, two different employees made very snarky comments to me. I did not respond and just left. It is very disappointing to me how completely disrespectful and rude the staff were during my time at this store. I was hoping to find a new business that I could patronize, but instead, I felt like I wasted my time and was treated very rudely. As a result, they lost a customer. read more

I brought my prescription from another eye glass place to have my prescription put into some Versace frames and the service was 5 . The shop is gorgeous and the location is great. read more

From check-in to the exam to picking out my frames, the staff here was so kind and helpful! I had a great experience and I'm glad I chose this location to come to. I will be back next time! read more

First appt was ok. The 2nd appt was much better and organized. Brianna was patient and informative.

A big thank you to Natalie for helping my friend adjust his glasses. They were a tad bit too tight and she kindly fixed them to fit his head more comfortably. We appreciate the amazing customer service! read more

Very well run. From the ladies at the front desk to Dr Anhthu Do. Answered my questions and was willing to let me try different options for contacts. Would recommend this location. read more

I came in not knowing what to do, how to go about the process, but the homegirl Natalie will set you right. She was accommodating and for sure helpful. She set my appointment up, got my girl some new contacts and glasses. This place is well informed and are experts. I appreciate how Natalie explained everything to us. My gf is a first time contact wearer and Natalie made the experience so easy, we are customers for life. Thank you again. read more

I changed my order like 3 times called a bunch of times and each time I was helped with the same efficiency and cheer by Lilliana I think is her name I have to double check and the rx for my glasses was well explained to me. read more

Terrible experience overall. Slow to get you through the process. Not the most friendly staff. Would not give me my prescription upfront and made me try their contacts first. Didn't have the contacts I needed and then said 3-5 days to receive. Now it's going on 2 weeks and still the contacts haven't come in to try. Still won't give me my prescription. Staff unapologetic. Stick with traditional eye doctors. read more

Went to this closer location (got them at Arden) for adjustment. Initial disclaimer was "we aren't responsible if your frame breaks," then she started twisting my frame. I asked her to use heat so they wouldn't break as easily, but the started twisting even more and said, "I've been doing this for 20 years and I know what I'm doing." They weren't quite right yet so she asked for the frames again, and again I asked her to use heat. She said, "uh huh" and twisted again. I will NEVER go back to this location. What has happened to customer service? Anywhere! read more

I have been to the delta shore LensCrafters two different times to buy frames. This LensCrafters has a large selection of frames to choose from, the store itself is well organized and very appealing. But It is true that any establishment is only as good as its employees. For me Natalie stands out, each time I walked in with my children, I was greeted by Natalie. Her warm smile and friendly voice matches her customer service skills. I will be shopping here again. read more

Walking into a busy store on a Friday evening I was still greeted promptly and politely. Jonathan checked me in and was great with the initial process of my visit. During my actual exam Dr. Do was super informative and took her time with me. Out of decades of wearing glasses and visiting an optometrist every year, not one doctor had taken the time to explain my condition or the anatomy of the eye. Dr. Do did just that! Her chair side manners and way of communicating are beyond 10/10. I was extremely pleased with my exam with her. On to the tons of selection of beautiful frames, Natalie, was awesome with assisting me. The checkout process with her was smooth and can't wait to go back to pick up my new glasses. Overall, this place made me restore my faith in Lens Crafters. I had visited another location years ago but never went back because of the negative experience I had. I'm glad I took the chance, as I've gained a great optometry team to visit every year. read more