I wanted to like Hanks. I really did. A lot of people have spoken highly of it. But I can't. Terrible, terrible operating hours. Worse customer service and a lousy layout. Yes, they usually (not always) have hard to find parts. Of course, the parts are really hard to find in the store because no one will help you. Even when you ask, they treat you like a nuisance. Terrible customer service. Not just in hardware. I had to pull a 4 x 10 sheet of mdf by myself because nobody would make eye contact. I find myself making the drive to McFadden Dale in Corona. read more

If I was only rating the store on hard to find items, I would give it a 5+. I almost always find what I'm looking for here. When I needed some speciality lumber I thought they were blowing me off, but Hank himself called me a few days later and told me he found it and priced it out for me. They get rated down because they have a bunch of sour puss old women working the font and they are rude and could care less about what you think of their attitude. I will continue to go there for the hard to find items, I just make sure I'm wearing my thick skin when I do. They are the worst when it comes to customer service. read more

Hanks Hardware is fine, but the Moulding and Stove store across the street is not. Went in on a Monday afternoon. Two people working, one knew nothing, the other was rude and completely unhelpful. I had precise questions and he had one word answers, I guess he figured since I have a stove he would not make a sale. Thank goodness we were the only ones in the store. I would have been embarrassed to have been treated like this in front of others. The store was listed as a dealer for the stove in question. He was no dealer for them. I hope I can find someone that can give me the information I need. read more

This hardware store is truly an old fashioned hardware store. No matter what you need, Hank's will have it! Great service, good prices and well organized store. One of my favorites for hardware. read more

Love the selection of molding here and other cool stuff. The staff, however, was rude and not helpful. I have a crown molding project that I'm working on, so I ask "is your crown molding in a certain area?" Their response: "It's all over". OK, but I'm going to paint it, so I'm not looking for a specialty wood, I explain. What would you have that's pine or something less expensive since I'm just going to be painting it? Well, they say, you can paint any of it. Really??? Wow, that was helpful. So they left me to wonder the store trying to find something I could use. I realize they must cater to industry, but how hard is it to be nice to all your customers? They were too interested in continuing their own conversation. And yes, they came over at 4:45 and told me I better hurry because they close at 5:00 and walked away. Five stars for molding selection, negative five stars for rudeness. read more

They do carry a lot of specialty items, but their terrible and rude service makes it a hassle if you aren't a pro. I have been here three times now and the service has been rude, unhelpful, and uncomfortable. Don't ask questions because they don't want to answer them. Don't know exactly what you are talking about- they basically will roll their eyes at you. Sad. Service is king- its just as easy to buy stuff online or at Home Depot/Lowes, which is unfortunate because I enjoy shopping local. read more

Very bad customer service these lady's on the front desk they are super rude plus they don't want to move at all is like when you go to a buffet restaurant you will be better the just got everything & move on very desapointed you can't not comperad to the original store across st with owner is Note: this is for the moldings store where they sell the baseboard this is for the people that they sell the moldings across street read more

Hanks has everything you could ever want . They have never failed me in terms of having the odd sizes and metric nuts and bolts. For that reason alone I would give them five stars!!!! But, the overall attitude of the employees is just bad. It's like they don't enjoy their jobs ! No smiles, no hello or thank you. The ladies at the desk in the moldings building are really nice and friendly and I have had interactions with a few others that have been helpful. The Ladies and the guys sitting at the desks at the front desk of the main building are the first and last impression a customer gets when they are there and I have to say that impression is a 1 out of 5. At least at Lowes and Home Depot they are attempting to be nice and customer service friendly. read more

How did I not know about this store?? They were very friendly and professional. I had a piece of glass cut that was 1/3 the price of a previous quote. Loved looking around the large store while waiting. read more

I want to like this place, but I just can't. I feel strongly about supporting local business, spending locally and all that, but this place Really deserves to go out of business. Their customer service is possibly the worst I've ever seen. I've been here a bunch of times- mainly because they have a great selection of stuff that's hard to find in the Big Box stores, but about 70% of the time they are RUDE, unhelpful and condescending. I'm talkin' RUDE, folks! Avoid at all costs. One exception is that the guys in the lumber yard tend to be more helpful. Still not enough to merit my business. Go south down Diaz road and you'll find HD White Cap, which is much better. read more

Patrick was very helpful to me when I had to order tempered glass. The blonde young girl up front was excellent and knowledgeable and the nice guy with the beard who works in knobs and hinges was amazing!!! He and Patrick literally took me around the store getting me everything I needed. That is huge! I started redoing my kitchen, laundry room and bathroom cabinets so of course I was in there on several trips. Because they helped me I got what I needed and I was in and out each visit within 10 minutes. I really appreciate all the help! read more

First of all, what kind of hardware store closes at noon on a Saturday?! I literally only needed to buy a bag of quickset. It was 12:04 and there were several people in line waiting to pay. However, we were yelled at "We're closed !" Not only is their business model completely flawed, but they have zero people skills. Finally, I will never shop at the store again, and as a professional contractor, I will tell all of my fellow contractors to never shop at that store again. And then they wonder why box stores like Home Depot beat out mom-and-pop stores! read more

Customer service wasn't the best this time tried three times to get somebody to help me on aisle one and waited 10 minutes with no response not very busy read more

Yes, service can be hit or miss, but, in general this is my first choice of hardware stores when working on a home project. Prices are a little higher, but not prohibitively so. I enjoy the small-town atmosphere (which can go both ways), but also that I can get in and out quickly and with a minimum of computer-age hassle. I've been coming here regularly for over 2 years now and am beginning to get to know where stuff is.. read more

I have been to this store 4 times now looking for specialty electrical items. 90amp square D breaker, and a grey electrical outlet cover plate among other things. They never seem to have what I need even though there slogan is " if we don't have it you don't need it" well guys sorry to say it but I have needed it and you didn't have it. The staff typically seem to carry a seemingly arrogant attitude toward their customers as well. read more

Good Hardware with a great selection. Pipe fittings, metric taps, hinges, etc. All the stuff you need to do a job. That is, if you know what you are doing. I go to a hardware store for hardware, not advice. Don't need, don't want help, except where to find the stuff. If you are a Prius driving, gluten free type expecting them to hold your hand, better go to China Depot or Lo's. They can sell you 2 cents worth of nails for $6 while telling you how to do the job. That is if they have what you want. Tap? Whats that? Flex connector. Whats's that? You won't know if you are a DIY weekend warrior who has watched way too many reality TV house flipping shows. Remember, if you don't know what you want, they won't either. read more

I go to Hanks Hardware all the time for window screen parts as I am in the window cleaning business. The people are great and the prices and what I am looking for is there, compared to places like Home Depot; which never has what I am looking for when comes to parts and special supplies. read more

I have to say, I love this store. It's a good old fashioned hardware store with plenty of selection. I like that I can find things here that aren't at the big box stores. Another plus is being able to buy materials that are not in prepackaged sizes. I needed 30" of hardware cloth; they rolled out 30" and cut it for me. At a big box store, I would have had to buy a whole roll. Another plus is it is quiet and enjoyable to browse in. I do agree the service is lackluster, something that could be easily fixed but as a small business, they don't have the benefit of big-box training (which in itself is practically a business) I've worked for a large corporation that trained a few times a year on customer service, management reiterated it at meetings, etc. So even employees not naturally inclined to perform in that area are brought up to standard. I need to go back in this week. If the CS is better I'll change the 4 stars to 5. Tip: when someone leaves a grumpy 1-star rating, click on that person's name (on the full site, not mobile app) to see what # of stars they have left for other businesses. If it's a high ratio of 1's...I disregard. read more

Now that we've found Hank's, we'll never set foot in a Home Depot again unless we absolutely have to. I loved their selection of cabinetry hardware. I do wish they had a garden section though. read more

I called on the phone to find a specialty item. I could not find at Lowe's. They were super friendly and helpful. When I went the next day to go buy the item, again everyone was friendly and helpful. read more

when I need a particular item ha4rdware that is nowhere else, like regular Lowe;s or Ace you will have it. thx

Wow this place has amazing customer service. I came in looking for a laundry room sink. We had ordered the wrong one and the granite installer was ready to go. Although Hank didn't have one he called a plumbing supply store and found one. Hank saved the day! read more

The very best hardware and lumber store in the world. The staff is always friendly and kind. Additionally, they always try to save me money as well as being helpful overall in guiding my projects. I never get the feeling that because I'm a woman I shouldn't be in their hardware store like I have at others. Instead, inside I feel proud that I can do anything I set out to, using products from Hank's Hardware. Thank You Hank's! read more

Love this hardware store. They have everything you NEED, without all of the pointless junk.

On May 14th I ordered 8 container of fire glass and was told it would be here May 30th. The lady who helped was very nice. I had to pay for the entire order before they would order. May 30th I called and the lady, a different rude lady, told me it wasn't in. It would be a few days. On June 3rd I was in the area and dropped in. Was told it would be here June 5th. Called on June 6th, not in I am to call on the 13th. Spoke to Ariel today. What a rude nasty uncaring person. She could care less that I got the run around, need it for my daughters wedding on the 16th. Won't refund it so I can buy it elsewhere. Lived here for 35 plus years. Know a lot of people and will be telling everyone not to shop there. So pissed right now. read more

Emploees that actually help you...who knew...every nail, bolt and screw you could want in stock....wow

Fantastic corporate size Mom and Pop store. Everything and then some more, makes Home Depot, Ace and True Value look like a bad joke. I could spend hours just looking. Many, many items I would only expect in a specialty hardware catalog. read more

Very unreliable. The hours of operation are not reliable. There is no MAIN store phone number. Instead, you get a recording to call "Bubba" or "Jimbo" or "Susie Q". Once you make a selection, it goes to that respective voicemail! You're lucky if someone calls you back. When I finally got through to somebody a few days later, they were trying to rush me off the phone. When I asked if they performed Ax sharpening service they said "I don't know, let me check", which took them about 10 minutes to get back on the phone (you would think they knew what services they performed!). Once I got the answer was Yes, I asked when I could bring in my Ax for sharpening. They said to bring it in on Wednesday and pick it up the following Wednesday (Didn't know they were that busy) and I said ok. When I showed up to their store they were closed! I drove by the store the following week and again it was closed. I'm tired of guessing when they will be open. I will go elsewhere to get my Ax sharpened and decent Customer Service. I'm finding more and more businesses are lacking Customer Service and the Irony is that this country we live in is now primarily Customer Service driven! We don't Manufacture things anymore like we did after WWII. This is the perfect time to put companies to the test with what they do and how they treat customers. Once this whole Corona Virus is gone and back to normal, I'll know who to take my Loyalty and business to. read more

Seriously I call to ask a pretty simple question about transitions and the guy they put on the phone had no idea about what could be done or not done with them, Only what they had. It would help if he didn't sound like he was irritated with me from the moment he picked up the phone too. Other than being able to answer what they have in stock, does he have ANY flooring experience? Doesn't sound like it. I can get better help than that at Home Depot or even Lowes. read more

I was looking for those old round tags with the aluminum around them and a string and looked everywhere! Someone suggested I try Hank's Hardware and Lo and Behold! they have them and lots of them! I couldn't believe it! I was so happy, I bought quite a lot of them so that I'd never run out! Next time I'm looking for something, I'll try Hank's first!! read more

Customer service was awesome. Hank himself used his own truck to deliver lumber to me less than an hour after I purchased it. No more lowes or Home Depot for me! Prices are competitive on most items. I love the hometown hardware store feel! Keep it up. read more

If they don't have it...it dose not exists. Big boys toy store. Best hardware store in the world. Thanks Hank's

Hank's is an iconic institution here in town! If Hank doesn't have it, you don't need it! :)

Love this place! This is the place to go for all of your hardware needs, and if you could not find it somewhere else, Hank's will probably have it in stock. They have saved the day for me many times! read more

I don't know what I would do without this place . They have everything you can think of . So we stop in when we are in a bind almost everyday lol . Nice crew you never have to wait in line long ,never have to deal with walking a mile to find anything like other hardware stores . read more

If Hanks doesn't have it...you don't need it. Been shopping here for years. Love this place.

I was so disappointed. I called Hanks to help find an item that I am not familiar with. I spent at least 5 minutes telling a lady what I was looking for and explaining everything which was time consuming since I don't know exactly what it is called. After all of this, she says she will transfer me to the warehouse and then doesn't even take the time to let the guy know what I just spent time explaining to her so I would have to go through it all again.. No thanks. I asked him if she explained anything to him and when he said no I was so frustrated I just hung up and will gladly call somewhere else. I heard that Hanks had great customer service and was a local non chain that would be helpful... uhh this is not the case. read more

Let me start by saying I have not yet shopped here. But I will soon. I am a contractor and I was looking for information on a specific thermostat that Home Depot and Lowe's do not carry (or at least not easily found in store or online). I called Hank's. The stove department did not answer, so I left a detailed message. I received a phone call back in less then 30 minutes with the answer. This is almost un heard of. I greatly appreciate their help and look forward to checking out their store. Thanks read more

In the realm of hardware stores, Hanks is as good as it gets these days. Great selection of hard to find hardware, and it's fun just to look at all the stuff and imagine how you could use it! read more

Best hardware store anywhere. Knowledgable staff, I could just wander around and look at all their cool stuff.