Excellent Service Completely inspected and brought up to speed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos read more

Everything went smoothly with the purchase process, and I was excited to drive my car home. Unfortunately, shortly after leaving the dealership, the check engine light came on, and the vehicle began experiencing misfire codes. I'm extremely disappointed. I worked hard for every dollar I spent on this car, and to have problems immediately after driving it off the lot is unacceptable. While I appreciate that the dealership provided me with a rental vehicle, that's not the point. A customer shouldn't have to deal with major mechanical issues right after purchasing a vehicle. l've owned several used cars over the years, and I've never experienced anything like this immediately after a purchase. This has left me feeling like I was sold a lemon and has completely taken away the excitement of buying a new vehicle. I truly feel let down and disappointed with this experience. I hope the dealership takes responsibility and resolves this issue properly. read more

They sold us a car with MAJOR recalls that we paid in cash out right, over $15,000. But made sure to dip and dodge all of our calls and refused to get us into service within the 30days of our warranty with them on purpose. Very scammy people and definitely out $15,000 and now have to get another car. THANKS FOR NOTHING HANLEES Terrible service!! If I could give negative stars I would read more

I will never take my car here for service again. After one service, I drove out the parking lot and had to immediately turn around after my car had a warning alert because my car had low oil level. How does my car have low level when that's what the service was for? I brought it back and the service advisor said he would drive it around to see what's wrong. He immediately drove it into the shop to address it without consulting with me first what the issue was. I was expecting he come back to me to take accountability and then go back to address the issue. But, I felt like they wanted to quickly dodge the issue. Today, I went in to get my car service for an oil change and I asked for a small discount which they easily honored. However, my dad told me there was a summer special so when I went back to pick up, I had asked about it. The service advisor said, the service was already complete and coupons need to be shown up front. The tone of this conversation was a "tough luck" vibe. I asked he couldn't even let me know what specials are available and he said there's too many coupons to be aware of. I'm so triggered by the fact that I'm a loyal customer and I believe service advisors are aware of these specials to pass along. To have the excuse and say there's too many coupons to be aware of is complete BS when you know you have many services in a day. Despite the 10% discount, I paid more than the special price which also included more services. I can't believe what this world has come to. This location is after every penny especially when they just put up the sign about coupons needing to be presented when the service order is placed. read more

Hanlees Fairfield Toyota - Car Dealers Near Me - Fairfield, California

After many texts and a couple calls, we drove the 3.5 hours to look at a '23 Tacoma. It was definitely worth it. Josh was great to deal with, as was Albert. I love the no-haggle pricing. I still got it for less than many other comparable trucks. I highly recommend this dealership. read more

Hanlees Fairfield Toyota - Car Dealers Near Me - Fairfield, California

Very good experience. Vehicle was serviced, Customer Service was excellent and professional.

is a terrible service special especially. I paid $800 for my windshield replacement anand they stopped my mone for more than month, they never gave me a delivery date, ordered date August 14 and today is oct 21 read more

We drove up from Vages to Fairfield. We were staying for a month. 3 weeks ago the interior door handle stopped working on my 25 Tacoma. Daniel the service person let me know that the part was on back order and would not be at the dealership before I leave on the 14th which is today. Apparently a few of the parts did arrive today. Daniel remembered that I was leaving some time today and called me to let me know they could fix it right now! So here I am and very happy. This was going above and beyond any dealership I have dealt with before! read more

They seem to have a small inventory as you drive by from the street view. I was particularly looking for used vehicles. I contacted the dealership and they responded with questions that I questions about. So I replied back with more questions on a small used car. It seems they have a one set price like "CARMAX" as it was stated. So I was able to drive the car and it did ok so I continued to look at the engine bay, interior, exterior a bit more in detail. I found a few things that would definitely make anyone say hey, this needs fixing. As I brought those issues to there attention they still stated they have a one set price. So beware that if you find something wrong with used cars it does not matter since they had a one set price. I offered a few other alternatives that would be more acceptable for me to purchase the vehicle but they were ignored. So another sales manager contacted me and wanted to know what my " price" would be and they also stated the GM is too busy to engage in transactions. So with all this I am trying to work with them on the car but going nowhere. I should not have to pay that price for a vehicle with visibly known issues. read more

Went in for a maintenance light that came on and Jimmy helped me. Since the moment he picked up my call to make an appt- he was extremely helpful. He made me feel comfortable and not stressed. His service was beyond exceptional. I definitely recommend coming here! read more

Excellent service from start to finish! Daniel was friendly and knowledgeable. Highly recommend!

5/11/26 Easy process! I got help from both CJ and Jimmy. They were both very helpful with making sure all my questions were answered and as well both checking that I was getting the correct deals I came in with on a coupon. I was informed about all the work done and what could possibly need some maintenance in the future. Easy drop off and then getting a phone call a few hours later for pick up. read more

Amazing dealership! We called and spoke with Juan on the phone. He was very transparent about the process and our purchase options. We met his partner, Josh in person at the store and he was so kind, considerate and knowledgeable. Josh took the time to explain all the different financing options and details of different cars available. They had to transfer a car to the dealership and the process was smooth and seamless. Josh kept us updated throughout the time and kept checking on us to ensure we were comfortable and that our questions were answered. Josh also did a great job taking the time to walk us through all the options related to our car. We felt like we were family in this dealership. David the sales manager was very kind and also kept us informed throughout our purchase process, and Raphael in finance was so thorough and knowledgeable. As we were signing papers, Raphael did an excellent job explaining every detail to us in an easy manner. It was obvious to us that everybody at this dealership takes pride in what they do, and they all work very well together to make their customers happy. Never once did we feel pressured to make a decision, and we would absolutely come back for our next purchase. Thank you Hanlees Toyota family for a wonderful experience! read more

Took my auntie car in for service ; the service advisors who assisted me was Jimmy and Nathen They both did a phenomenal job making sure the vehicle is up and running. I know I also needed a battery service so that would smooth smoothly as well. Little did I know I didn't think I was also gonna purchase a vehicle with Chris and I'm a proud owner of a 2026 Toyota Corolla read more

I'm extremely happy with my recent purchase at this Toyota dealership. Rob Zargarian made the entire process smooth, transparent, and stress-free. His professionalism and attention to detail truly made this a great buying experience. I never felt pressured, and he worked with the numbers I had in mind. I highly recommend working with him. Thank you Hanlees Fairfield Toyota! read more

Sunny Malik & Antonio the sales manager are the best. I highly reccommend Hanlees Fairfield Toyota. I was shopping 6 other dealers and The beat the price and interest rates... I also got all options!!! read more

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I was referred to Hanless Fairfield Toyota through the Costco Auto program and had a very poor experience with two dealership contacts: Brad Hayashi and Karla Mata. For Brad Hayashi, he repeatedly refused to answer direct questions. He lied about available inventory during initial outreach and then limited my options to a single trim. Also, he stopped responding after I asked about Costco Auto program pricing. In the past 5 days, I have received 5 AI-generated follow-up emails and texts from him. For Karla Mata, she gave conflicting and unreliable information over the phone. During the initial conversation, she mentioned she didn't know the Costco Auto discount as she was away from her computer. Within seconds she quoted $750 for the Costco Auto discount with a mandatory dealership add-on of $500, effectively reducing the discount to $250. Basically, she knew the exact Costco Auto discount pricing and add mandatory dealership add-on to make additional money on top. When I presented a price sheet from another Costco-authorized dealership offering $1,000 without dealership adjustment and add-ons, she insisted the maximum discount for my desired model/trim was $750 for local dealership through Costco Auto program. She said she would confirm and call back. Unsurprisingly, she never followed up with me. Please stay away from this dealership at all cost. They will try to scam you. read more

Big thanks to the Toyota team! And shoutout to Jimmy Sanchez for going above and beyond--amazing customer service. Definitely recommend asking for him! read more

Took my 2006 4Runner in for an oil change / inspection. I used a coupon, no up sell. Not surprising the inspection revealed a need for some extra work. Brandon C laid out a plan and prioritized the work. He clearly explained the need (without pressure) even sought out options and possible savings. My 4Runner will soon be brought back to great shape. Thanks Brandon! read more

Went in for oil change & tire rotations. Jimmy was Awesome. Appreciated the hospitality & the help. Thank you, Jimmy!!

Chris Z was the best dealer he helped out so much!! :) He knew a lot about the car that i was looking into getting.

I honestly thought I was going to hear what I have been told dealership after dealership..."Can you put more money down or do you have a co signer". But these guys are the best. They made it happen with my bad credit. Thank you Tony and Angel. You guys really made my birthday. read more

Second visit to Fairfield Toyota, worth the 15 minute drive from Vallejo. The service here is just day and night so much more friendlier! The first service I got an oil change and inspection on my 200,000 mile plus commuter vehicle. Highly recommend if you're looking for some quality and service, like real good service on a toyota! read more

I built a car with $500 down 60 days wait on April 29. I tried several times via voicemail, email, text messages after 20, 30 and at 45 days I got through to ask updates on my new RAV4. IT WAS NEVER ORDERED AND COMPLETELY NEGLECTED AND COMPLETELY FORGOTTEN. Do not Trust this dealership especially a rude salesman name JUAN who actually told me to shop for a red RAV 4 myself cause he was too fucking busy. read more

One guy in parts literally is color blind or knows nothing about his job waited 4 days for part he ordered and i end up with the wrong part. I literally brought the part in and showed him on the computer which part it was. The part that i needed was black and the ordered part is fucking blue and not even close to the physical make up of the part i needed. Then when i asked if theyre going to refund me they said ill need to bring the invoice in and charge a 20% restock fee. You want me to pay for your employees fuck up? Thats crazy $10 doesnt mean a lot to me but the principle of the guy that sold it to me had none when he admitted he didnt know what the fuck part he was ordering and didnt apologize and just left for the day. Do not suggest working with these people. Id rather work with an 18 year old from autozone or orielys.... Please demote that guy to working as the janitor so doesnt waste anyone's time just cleans up waste. read more

Hanlees Fairfield Toyota - Black is the spacer i need for the direct fuel injector and the blue is for the port injector. - Car Dealers Near Me - Fairfield, California

I had a great experience here at Fairfield Toyota with their service department. Crystal their designated ToyotaCare advisor helped me with one of my newer Toyotas with the ToyotaCare complimentary service. She is easy going and patient with all of the questions I've asked. Drove in on a busy Saturday morning and got out within less than 2 hours while waiting in the lobby. Definitely will be recommending her to anyone that still has their ToyotaCare! read more

I bought a $72,000 vehicle from these people and I asked for a tow hitch to put on it. After the tow hitch was put on the vehicle. I realize I could not access the foot release for the rear hatch when I called the dealership and say hey the foot release option on the vehicle doesn't work. They said we told you that when you put the hitch on and I'm sure no one told me that that's the first lie that they said to me Now after the fact, I'm using the car with a bicycle rack to go riding up the coast and I cannot physically drive the car to save my ass. It will not back in a straight line. It will not back to park. I cannot pack up in the driveway. The car keeps shutting down and locking up the brakes because the sensors are goingrat fuck crazy and the car is basically inoperable. What a piece of shit and the owners and the people at Toyota Hanley should understand they're fucked up people for doing this to me. read more

Great service! Nate and Jimmy were very helpful and professional. I came in for an oil change and tire rotation, and they made the process quick and easy. I really appreciate the great customer service! read more

Fast and efficient 5,000-mile service. Ramon Diaz-Nunez was very friendly and explained the entire procedure for both current and future maintenances. He even informed me that the car had undergone a recall in January--one month before my purchase--of which I wasn't aware of. read more

****False Service Advertisement *************I received a call yesterday offering a discounted service package for my car, even though I hadn't requested service. The deal sounded reasonable, so I scheduled an appointment for today. However, when I arrived, the actual price was suddenly about 40% higher than what was originally quoted over the phone. After showing the coupon and information provided by their employee, the response from management was disappointing. At first, they claimed the employee didn't work there, and later changed the explanation but still refused to honor the quoted pricing. What bothered me most was the attitude -- instead of acknowledging the confusion or trying to resolve it professionally, the interaction came across as dismissive and rude, despite me remaining calm throughout the conversation. I'm sharing this so others can be cautious with similar promotional calls and service deals. Hopefully this helps others avoid wasting their time dealing with situations like this. read more

*For context, I'm a girl in her 20s and my dad works for Dodge next door to this dealer.* Friday 11/27 he spoke with Daniel, the service advisor, about me bringing my car in for an oil change. He then passed his business card off to me, with two numbers on the card. I called both and evidently one is Daniel's personal number, which he clearly didn't appreciate me reaching out to. I called 11/28 and let him know who I was, and that my dad was who spoke to him the day before . He was short, told me he "had nothing to do with Toyota", and that I needed to call them. When I tried further explaining the situation I was hung up on. I ended making an appointment online, and when I showed up for my appointment, Daniel was at his desk at the front of the service area. I told him I didn't appreciate how he spoke to me on the phone and instead of a simple apology, he laughed and said he didn't know what I was talking about. I didn't get his coworkers' name that actually took care of me, but that employee asked if I wanted Daniel to service my car, to which I declined, and they both proceeded to laugh. Not sure why I still got my car serviced here but won't be coming back. They were sure to ask for a review though, so here it is! I'd definitely recommend young women to avoid Fairfield Toyota unless they like being gaslit and spoken to like they're stupid. read more

I had an outstanding car-buying experience with Brad Hayashi while purchasing my 2026 Grand Highlander. We connected through the Costco Auto Buying Program, and from start to finish Brad was a pleasure to work with. He provided clear, consistent updates on the vehicle's status and made sure I received the exact specifications I was looking for -- no surprises at all. When it came time to pick up the car, the process was incredibly smooth and efficient. Since the out-the-door price was already agreed upon, I was in and out within just a few hours. Brad's professionalism, transparency, and top-notch hospitality truly set him apart. Highly recommend working with him if you're looking for a stress-free buying experience! read more

My wife and I recently purchased a 2021 Toyota RAV4 down the street at BMW Fairfield and brought it to Hanlees Fairfield Toyota for a pre-purchase inspection ($220) to have peace of mind. The car was returned to us within a couple hours with no issues. CJ, the rep who was helping us also notified us that the previous owner had purchased a maintenance package and hadn't used all their services and that we could bring in our car to other Toyota dealers to have it serviced for free (5x). He also mentioned that if the other dealers gave us any pushback to bring it back and he would take care of us and the services. A few months later I brought the car back to do our first maintenance service check- new oil, new oil filter, and tire rotation. The process was smooth and stress free; the only item that took some time and coordination was scheduling the appointment since they are a busy dealership and it was during the holidays. I appreciate working with CJ and his honesty, friendliness, and knowledge/expertise is well worth the drive (coming from San Mateo). This is the type of customer service I would happily drive an hour+ for to have my car worked on- thank you CJ for your help and for taking care of our car! read more

Hanlees Fairfield Toyota - Hanlees Toyota Fairfield - Car Dealers Near Me - Fairfield, California

I highly recommend Hanlees Fairfield Toyota weather you are looking for a new or used car. I find the consumers reports to be accurate. The smartest, most reliable, and owner satisfied along with the good looks and longevity. After walking up and down auto mall Pkwy several times I found Shawn miskinise to be the best sales rep out there. He made presentations on each car I was interested in. put it in display with hood, trunk and doors open ready to be examined. Then accompanies you for the test drive and talks about features highlights answering any questions. I found it helpful in making the right choice and decision. Thank you Shawn, you are outstanding. If there were a consumer reports on sales reps. You win hands down. With experience expertise, presentation, Patience, honesty and you have my consumer approval. Did I mention... Shawn Miskinise deserves a raise, promotion, and or bonus! All sales reps should learn from him, Total pro. read more

I came in today for a scheduled oil change and some dude tried to tell me i didnt need a oil change but i just bought the car a month ago from Toyota dealership and i ran up 3k miles on it and just the other day the maintenance required popped up and he tried to tell me that i didnt need a oil change when it clearly said it on my car then tried charging me $140 for an oil change when i get 11 free oil changes cause thats the plan that came with my car when i bought read more

I don't really make a review on a dealership but since Toyota service department happen to neglect some of it's work that has to be done & it's not convinient to drive in & out of the service department. Recently i ask my wife to drive our new car from them for the first oil change,tire rotation,inspection & infotainment recall software update.. I called Brandon and ask what maintenence is been done. He said all & the recall will take a day or two for the software to update and in my toyota app. I check the engine oil & is good,tires are in torque specs. BUT the maintenance reset by the Odometer,trip is not reset. in 500ml my car dash maintenence require will pop up & the sticker maintenence by the windshield is not replace. I do not know these simple things they can't do, is there Job. I hope this ignorance will be fix since it's our local Toyota. read more

i brought my 2108 toyota highlander to fairfield toyota for a recall paint job and paid an extra $1,100 to fix additional dents. the paint job was terrible, and even after returning the car for touch-ups, it still looks awful. the front desk representative with long hair was extremely rude when i raised the issue and insisted I deal directly with the auto body shop- completely unfair since toyota arranged the work under my warranty. this experience has left me frustrated and disappointed. my once- perfect car now looks ruined, toyota has shown no accountability for the poor quality work. read more

Great experience. I felt like Jimmy was my cousin from another mother. lol very good professional. Thank you Jimmy Sanchez read more

Brandon , Daniel and Micheal and uncle Ed are great employees with excellent customer service They are accommodating , personable and caring Than the other locations Thank you Hanlees Toyota read more

We called in before going in unsure if we can still get the car we want. Sunny M. Made sure to inform us that is still available before we made the long trip. He helped us throughout the process and made sure we make an informed purchase with the best possible APR. Will recommend to my friends read more