Ryan was amazing to work with! Super helpful, professional, and made the process easy from start to finish. I'm very happy with my experience and would definitely recommend him to anyone looking for a car! read more

I can't say enough good things about Ryan McCoy at Hanlees Nissan of Fairfield. I've known Ryan since his time at Nissan of Vallejo, and he has always gone above and beyond for me. Time and time again, Ryan has made what seemed impossible happen when other dealerships couldn't. What sets Ryan apart is the way he treats people with honesty, respect, and like family. He genuinely cares about your situation and works hard to find the best solution for you, not just make a sale. That level of dedication and consistency is why Ryan will always have my business. If you're in the market for a car and feel like your situation may be difficult or impossible, Ryan is absolutely the person to see. Highly recommend! read more

I was hesitant to return here after a past bad experience involving an employee named Ricardo. During a previous visit for suspension repairs, he was dishonest about my A/C system and tried to blame my compressor for his own mistake. However, I needed dealer-specific repairs for my Nissan, so I gave them another shot--and I am glad I did because of Rachel and Tim. Rachel at the service desk was incredibly helpful from the start. When the first technician gave me a vague diagnosis regarding my catalytic converters, Rachel listened to my concerns and brought in the foreman, Tim. Tim was awesome--he clearly explained the issue and even let me take pictures of the bad cats for my warranty. Rachel also went out of her way to discount my diagnostic fee because money was tight. Rachel and Tim are true assets to this service department and deserve 5 stars, but the experience is only 4 stars because of the lack of integrity I previously dealt with from Ricardo. If you need service here, definitely ask for Rachel! read more

Pros: I purchased a car here and had a good experience with Ryan (salesman) and Khalil (finance). Ryan was very knowledgeable about the vehicles. He was not pushy and gave us space to look and think about the best fit for our kid. Khalil was fast and friendly. We love the car and feel good about the shopping and purchasing experience. Cons: The only downside was that we walked in with our own financing and cash. We told them multiple times we would not be using their financing. Unfortunately, they did a hard inquiry on our credit after telling us they only needed our social for identity verification. My thought was it would be a soft pull. They told us it was mandatory for their company. I'm going to say that hopefully this is a mistake. Unfortunately, it's a big mistake to me. I will chalk this up as a lesson learned for me. (I don't like learning lessons at the dealership lol) Conclusion: I would recommend using this company but be smart and keep your social to yourself. I gave them a 3 for that alone. It was either bad business or a training discrepancy. I try to assume positive intent but not be so green as to understand poor business practices. read more

Ryan McCoy made the whole car-buying process smooth and stress-free. He was patient, honest, and answered all of my questions without making me feel pressured. I really appreciated how professional and friendly he was throughout the entire experience. Highly recommend asking for Ryan if you're looking for great customer service! Also he's great with kids. read more

Worst service ever received by the service advisor (Ricardo Gallardo). He was rude and gave very little details and options about the required service for my car, and as soon as the service was done he was rushing me to sign and pay, without giving me any time to read the bill... He was almost pushing me out of the dealership. Moreover, I asked the service advisor to change the battery for my car key and paid for it. However, my car kept showing me an alert that the key battery needs changing even after the service. So, I changed it myself and went back to the dealership to ask for a refund. The service advisor told me that he did replace the battery which was very surprising. I told him it's not what my car is showing, but he said what do you want me to do. Another guy come over and said that they actually forgot to replace the battery. The service advisor told me, oh no problem I will give you a discount next time (in 6 months). I told him, no I paid for a no received service and I want a refund. So he said, 9$ is a big deal for you, isn't it? long story short, if you go the Hanlees Fairfield Nissan dealership get ready to be lied to, gaslighted and be treated really bad. read more

I wanted to send a special "Thank you" to Ryan and Matin..for your assistance with my 2023 Nissan Rogue. Thanks for providing excellent customer service. Also, want to give another special, Thanks to service department. Greg was amazing and very helpful too. Brenda, was amazing and answered my questions. also, thanks for keeping me updated on my car and checking on me. Thanks for the amazing customer service today. read more

As soon as something starts to go right for a business, in this case Fairfield Nissan, management has to go and screw it up. I was a long time customer of Vallejo Nissan, for convenience only, but it was always subpar experiences. When they closed, I started going to Vacaville Nissan. I bypassed Fairfield Nissan due to a bad experience in the service department. Besides, I knew somebody who worked at Vacaville Nissan. Vallejo and Vacaville are owned by the same company. Vacaville has horrible customer service, and I thought I would give Fairfield Nissan a try again. They're a different company, not related to Vallejo and Vacaville. As soon as I walked into Fairfield Nissan, I was greeted by Greg. He greeted me with a smile and was pleasant to work with. He welcomed me as a returning customer and got me checked in. I came in for a minor concern along with a service. Greg listened to my concern and we later discussed service options. My interaction with Greg was thorough as he listened carefully and asked questions regarding my concern. He told me he would need a couple hours to diagnose my car, and he would follow up with me later. Not too long after I left, I got a phone call regarding the concern. It seemed to be an easy repair and which the part needed to complete the repair would be there the following day. We moved forward with the repair and the service. I left my car there for a night. Greg provided me with a shuttle to go home, and a shuttle to return the following day. He kept me updated throughout the process. This was the first of two encounters with Greg, and I was hoping he would continue to be my service consult. However, I recently called to schedule an appointment for an oil change. I asked for Greg and was told that he is no longer there. She said, 'budget cuts, I think'. Budget cuts? Really? My first experience at the Fairfield Nissan was with Brenda. She was nice and got me checked in right away. But I waited all day to get a phone call for an update. She never called. I called and asked an update late in the afternoon and was told she was at lunch (at 3:30 in the afternoon?) and that they would have her call me. No call back, and my car stayed the night, which I didn't give permission to. Unacceptable. She called the following morning and seemed very nice on the phone, but I questioned her false promises on the prior day. She apologized and said she would have an update soon. An update soon? My car was there more than 24 hours and you don't have any information? She's the reason I started going to Vacaville in the first place. She's a little sharp around the edges and easily gets defensive. Now what? I was only going back there because of Greg. I've read the reviews. He had many of them. All positive. Brenda? No so much. Ff Nissan is a small dealership owned by Hanlees, another big company. They should learn to manage their customer service a little better... keep the wheels turning with positive vibes and quality employees. I won't be back. I'll suffer through Vv's Saturday service instead of dealing with Brenda. Just another dealership ran by corporate idiots that are more worried about saving a dollar over quality customer service. Typical business model with poor decision makers. No thanks. read more

On 5/27/26 Me and my dad went into the dealership with the plan on leaving with a new car. We were looking into the 2025 Nissan Versa SV that they said they desperately needed to get rid of. After test driving the car the sales rep gustavo asked what we were thinking on price. We asked if we could do 17k on the car instead of 19.5k. The rep said deal, shook our hands, and had my change my insurance to the new car. We gave him our pre approval and then after an hour of waiting for him to come back, he says i know we agreed on 17k but actually we can't do that due to the deal online expiring for memorial day. He was not willing to help us go down on the price. Me and my dad feel like he ran our credit, and then tried to use a shady sales practice and tried to get us pay 2k more than what he told us the price was. When we left the dealership we looked up online that the memorial deal was going on to the end of the month. I called back the rep to see if he can get us down to 18k and he tried to make me feel bad by saying only his manager can do that, and then asked if i would like for him to interrupt his manager during his prayer time. i'm very respectful of all religions and understand how important that was but i don't appreciate the shady sales practice and trying to make me feel bad about wanting him to honor what he promised us. I feel like the rep tried to get us to pay more because he saw that we can afford it even though we wanted a lower car payment. If you go to nissan in fairfield ask for the official numbers before changing over all your information. They also ran my credit again without asking me. Don't go here unless you want to feel bad about wanting a good deal, and to try to be manipulated into buying a car. Will never return i ended up going to Mazda in vacaville and getting a way better car. read more

Gustavo helped me choose the right car for me and made the whole process as simple as could be, offered everything to make me feel like i really had a choice and alot of options. read more

Ryan Macoy was the best. I went to Honda before coming here. And he sold me on a Nissan. He made us feel so comfortable and safe when buying this new vehicle. I really appreciated his enthusiasm and care when asking questions and guiding my purchase. He had so much insight to offer. I will be back to work with him. I recommend Fairfield Nissan highly because of Ryan. read more

We had an exceptional experience At Hanlee's Nissan Dealership working with Allyson and Juan . Allyson was very patient with my daughter trying to figure out which car she will decide with. She was very personable and she made a good connection with my daughter, she also had her manager Juan Work with us to get the best deal possible. If you want an exceptional experience go look for allyson to help you find your car without being pushy and the manager Juan to find you the best deal possible, they will not disappoint at Hanlee's Nissan Dealership in Fairfield . read more

Hanlees Fairfield Nissan - We were test driving this car - Car Dealers Near Me - Fairfield, California

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Great customer service. Greg and Brenda give a fun positive vibe. Everything is explained in detail , and the wait is always short. I'm a customer for life. read more

Not good experience. Incompetent salesperson/cabron. Slow, incomplete DMV submittal. Rude-ass unprofessional dealings. Buy else where!

Great service. They get things done at reasonable price. Highly recommended. I got my car diagnosed and added few accessories. The service manager is friendly and knowledgeable. Service at decent price. Very pleased and satisfied. I even got my Amazon key copied at very reasonable price and everything worked. Cheaper than internet mobile locksmith. I was so impressed by the quality service. Most dealerships nowadays are charging an arm and a leg, this place is very reasonable and the quality of work is very good. read more

Ryan in the service department is absolutely amazing. Professional and goes above and beyond for his customers. I'm truly appreciative of him having my car running quickly and efficiently. read more

Small dealership. They usually don't have any inventory worth while to even go check anything out. I asked about the Titan since I heard and read that the Titan would possibly be discontinued. It is not really selling compared to the other trucks it's size. The salesman said he would know since he waited their in a snide remark manner. Let's just say he won't ever get my business. And makes me not want to EVER buy from this dealership!!! He had very poor customer service!!! But the parts store and cashier are great since I ordered parts for my 2005 Frontier. They are the only reason they get 4 stars. read more

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Great atmosphere and friendly staff. Make sure to ask for ryan, awesome person and salesman goes above and beyond to get you right. 5 stars all around read more

My daughter had issues with her Nissan truck and didn't think she could drive it to Napa Nissan, so she took it to Fairfield Nissan. The service dept told her she had a blown engine with 2 cylinders bad on compression test. The quoted 12k to replace. They also told her they could only replace the engine with a new engine. Some California regulation. My daughter has a top of the line Frontier, fully loaded and a rare model which was serviced regularly. I could not believe what she was told by Fairfield Nissan service. I had the Frontier towed to my friends in Napa. My master mechanic friend checked out the truck and said no one had done a compression test on the engine(spiderwebs still untouched on the top of the engine), there was no smoke and only showed one code for a bad coil. He replaced the coil and a broken vacuum hose he had found. The Frontier runs perfect now. I cannot believe the way Fairfield treated my Daughter. Scare tactics because she is a woman. I am soooo pissed! Should I seek and attorney? Buyers beware! read more

Excellent service! Thanks to Brenda for getting our issue taken care of quickly and for excellent recommendations!

Great Great Great customer service!!!! CJ and Chris were awesome to interact with. I really dread coming to get anything done with my cars, but this location really put my mind at ease. Came in for a last minute oil change, they could've easily told me no come back again. But they were able to squeeze me into their work day. Super nice guys!!! Came a second time for more work and they were so helpful and remembered my name! I can't even remember what I had for lunch sometimes!!! They are so welcoming and you can see they represent their location with great hospitality! Also kudos to Uncle Ed!!! Great drive to my home and pick up when my car was done! These guys really made my day less stressful. read more

This dealership has a great team and care about their customers. I am glad to be the owner of a nissan. Thank you Brenda and Greg.

Gustavo me ayudó con mi compra hizo buena oferta y me lleve mi carro nuevo Gracias excelente servicio y muy amables

Went in for a headlight out. Was processed before I knew it. Light was replaced over my lunch break and went back to my work day. The staff is extremely friendly and helpful. This is where I'll take my vehicle for maintenance if I can help it. read more

Took my car here to get a diagnostic. They found out the problem really quickly and got the repairs down is a timely matter. Customer service was great. Everyone that works there is very nice and friendly. They offered me free snacks while I waited and a shuttle home/pick up if I didn't want to wait around. I will be coming back here to get my future service done. read more

Service went well. Thanks to Brenda. I felt so bad since she's all alone and there were a lot of customers, but she made sure everything was correct and I understood what was being done and the estimate. She then let me know that my car was ready to go and she explained what the tech Cal found and his recommendations. I greatly appreciated them both for all the work the work they did. I will definitely come back and recommend them to all my friends with Nissans read more

The service and care I received today regarding my Nissan was certainly a 5 Star rating I met with Maintenance Manager Chris and he really looked out for my car making sure the service needed was complete. The people here are so friendly and easy to communicate with. I also met and enjoyed talking with Salesmen Daniel, who showed me a beautiful Murano while I waited for my car to be serviced. Even though I'm in no position currently to upgrade, Daniel was so very positive and this gave me much hope for better times. The entire team is amazing. Thank you for your help today! read more

This dealership had tossed me the keys and let me test drive a car by myself and was able to drive the car how I wanted to and actually get to see how the car runs. With the amount of trust Juan gave me I knew the car was good and I was in good hands. Took the time to check the car throughly and everything was perfect. Cesar was very helpful throughout the deal, giving me information about the Car-fax/service records. Juan went above and beyond and lowered the price of the car without me asking. Would purchase a car from them again! read more

I had an appointment at 9 AM with Trent and by 9:40 AM, I bought a car. Trent was very communicative throughout my my experience from setting up the appointment to the test drive with Dylan to pricing and warranty. Huge thank you to Trent and Dylan for a painless experience read more

My wife took her Nissan to this dealership for a check engine light. Was quoted 3.3k and told she needed three sensors, replace a rusty radiator cap, and all new brake pads and rotors as they were worn out to the point of being unsafe. Wife forwarded me the quote at work. I told her to go ahead with the sensor replacement and I would do the rest myself. 1.5k for just the sensors. The day after she brought it home, I pulled the wheels and inspected the brakes. Thinnest pad was 2-3 mm and the rotors were almost 2mm thicker than minimum spec and the radiator cap was not rusty at all. I feel like the service department tried to take advantage of my wife in order to charge 1.8k for unnecessary repairs. read more

Recently put myself in a bad situation in regards to my vehicle. Trent Clevenger (salesman) and Aj Hirani (sales manager) assisted me in getting me into a brand new Nissan Ariya. These two are the most knowledgeable and I highly recommend those looking for their next vehicle to ask for them. read more

The staff is amazing! Everyone was super nice, and patient with all of my questions. But they tried to sell me a car I did not originally look at, and the miles had been rolled back. They did not notice this when trying to sell me the car! If I wouldn't have said anything, nothing would have been done and I'd be driving a car that has illegally been tampered with! This also may have been an input mistake, (things happen, I get it) but this is a pretty serious matter, and should have been reviewed BEFORE trying to sell to me. I was also misled with how quickly things would move along. Took 3 days for them to tell me they can't sell me a car because of staff issues. If you come here, make sure you are with the same representative for the whole process!!! 4 different people assisted me. Again, they are all very kind, but not good at coordinating with each other. read more

I had a great experience buying a car today from Hanlees Fairfield Nissan! Right from the beginning, Gustavo was super helpful in helping my husband and I find exactly what we want in a car, he was flexible in showing us our different options, was receptive to our budget needs, and was very knowledgeable about the whole process. After we decided on a car, Trent helped us with the finances and final paperwork, he's a great person for Active Duty military to work with, especially since he is a military veteran himself. He was very transparent and shattered the stereotype of being a shady car salesman. He was also very easy to work with and meticulous in ensuring we knew what paperwork we were signing and where fees were going to in our contract. I couldn't recommend them enough, buy your next car here! read more

DO NOT TRUST YOUR VEHICLE WITH THIS DEALERSHIP. I recently took my 2018 Nissan truck in for routine maintenance. I was informed by the service department that the truck needed more than $2,000 in repairs. Another Nissan dealer in the area checked the parts in question. Absolutely nothing wrong with the vehicle. Hanlees of Fairfield made it up. read more

I dropped by to check a used car and Trent helped me in the process. I didn't like what I saw, and he asked me if I would be interested in checking out a few brand-new cars of the same models. Trent and the Sales manager were able to convince me to buy a brand new one with better price and discounts. Right there and there, all went smoothly and easily processing the sale. They were both professionals in their line of work and very helpful. What great customer service they performed. I'm a very satisfied customer. read more

When I first came in and Gustavo greeted me and help a lot with question I had about the cars. This is what I talk about great customer service. read more

Highly recommend Mo at Fairfield Nissan he is an exceptional Manager as well as very professional and knowledgeable. I enjoyed my experience. read more

I did not actually get service here but I have to say for weeks I attempted to schedule an appointment and was unsuccessful. I used the online booking tool and after putting in my info was told I'd be contacted in a couple days to confirm an appointment. Weeks went by and nothing. I called a few times and no one answered the phone. When someone finally did I was pushed through a circle of people passing my call to each other and ended up with a voicemail. I tried again later and was told the service department person was busy and they'd put me through. Left a voicemail and nothing. Not sure what kind of service they'd provide if you could actually get in, but if it's anything like their online booking and telephone service, I'm sure it's worth one star as well. read more

Hanlees Fairfield Nissan provided exceptional customer service. They repaired my 26 year old vehicle for less than the quoted price. I fully endorse the service department at this business. Thank you Janice and the entire service department crew read more

The Manager Eric is very arrogant. He sold my father in law a Lemon car, he refused to deal with us even though the car was under warranty sold by him. I just bought the car the next day it stopped working I went back to him for help and he told us to F**k off. I DO NOT RECOMMEND THIS PLACE. Who ever is the boss of this place please contact me. read more