My wife's car was sideswiped by the insured. I called BIG Agency to provide the details within…read more1-1/2 hours of the occurrence. An hour later they called with all the details and provided them to us advising that the insured's insurance company would be in touch within 24 hrs to make arrangements for repair. It was a great pleasure working with someone who valued my time so we could carry on our daily business while the BIG Agency handled the details. I would highly recommend them for anyone looking for a good insurance with a fair deal and a team who cares about me.

You've always been extremely helpful and great finding the best coverage and cost for me.read more

Proactive and calls to review policies when they are renewing and to offer advice as your life…read morechanges

Quintin and his team are top knotch! He handles everything from my business to our cars, home and…read moreeven our camper. Thanks Quintin for being quality and trustable insurance agent!

1. Would not change me to paperless billing 2. Called to…read moretell me my bill was late? How can I have a late bill when I don't receive one? No follow through, told I would be mailed bill, information received absolutely nothing.

Had this insurance company for along time until recently got a new agent all was fine until he…read morewanted to revise our policy then he added other coverage, an billing us for things we didnt have or agree to also told the state we didnt have a policy after we went an found another firm to insure us at the same time,to have coverage overlap,the man is a former Mortician he tells people this,He should have stayed in that business cause he doesnt know insurance or how to deal with the living....

Ashley was awesome to work with and made the process super easy and was very professional! Glad I…read moremade the switch!

Horrible agent. He does not respond and is too expensive. I have asked for changes and it never…read morehappened. Pick someone else!

I had full coverage insurance on my 2012 vehicle, Lonnie Keys State Farm agency was recommended to…read moreme by my friend, so I called them. I was given a much lower quote that what I was currently paying, so I made the decision to switch to State Farm. I made sure to ask Josh if the transition could be made without any interruptions in coverage as in, no lapse of coverage as I transferred from my current insurance company and coverage over to State Farm's coverage. Josh assured me that there would be no lapse in my coverage during this insurance change-over and that I'd be covered without ANY lapse of insurance coverage. So I went ahead with the change and switched from Farmers to State Farm. About a month later I get some letter from State Farm telling me that they're dropping me! I can't believe this, so I call good old Josh...only to be told that State Farm NEVER intended to drop me but that my rates were going UP because I scored a 3 because I was searching for better (cheaper) insurance. Since when are you the customer penalized for searching for cheaper rates?! So my rates went up about 15.00 a month, but that was better than being dropped, right? So...about a month later I get a call from dear little Josh...guess what? He informs me that when he figured up my rates a few months before, he was off, I asked how off? And he said way off and we repeated that a couple times when I finally insisted he tell me and when he told me that my rates were going to DOUBLE I lost it and told him that I would find insurance elsewhere. Josh said he didn't blame me, that he wouldn't pay that amount either. Well when I went to another insurance agency I found out why my rates went up so high...Dear sweet Josh allowed my insurance to lapse a few months earlier when I switched over from Farmers to State Farm! I couldn't get a hold of Lonnie Keys...seems my calls weren't getting past Dear old Josh, I guess. Im not the only person this has happened to, it happened to my neighbor as well. State Farm is great? Maybe another agent would be....

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the State Farm…read morecustomers' interest as my primary goal. My staff treats customers in a caring, friendly, and professional manner. My office provides a warm, efficient, and seamless service to customers. I expect my business to be comprised of profitable, multiple-line customers who see my office as their first choice for their insurance and financial services needs. License #: OH-26900

The customer service is inconsistent at best. Can never talk to Pam directly- only Megan. I feel…read morelike when I ask about my policy that they aren't being honest with me. No one ever answers when you call- like they are screening calls so you have to leave a message- if you want a quick return make sure you add something to the affect of paying your bill or adding coverage. They don't want to waste time explaining what you pay them thousands of dollars for, they just want you to pay your bill and don't ask questions. I'm unhappy with them and I will be canceling my policy and going to Farmers where my call is valuable because my business is valuable.

From the owner: The Pam Damewood, State Farm team is proud to serve the Milford area with insurance and financial…read moreservices. Contact our office today for an insurance review to see where we can help with car insurance, auto insurance, and more. We would love the opportunity to earn your business. License #: OH-36184