Terrible Communication. This company not only makes it so difficult to find a phone number to…read morecontact but once you finally get in touch with someone from the company they send you to an email and hang up the phone without even asking if they can assist you with anything else. I had multiple questions and was trying to get in contact with someone for two days so it's a bit frustrating when a point of contact is so difficult to reach and unprofessional.

Several unmet maintenance requests including fridge, sink, lighting, and more unmet for weeks on…read moreend. Our lease also excludes parking in the grass but the landlord has placed an ugly, eye sore of a port-a-potty in my yard. The lease is EXTREMELY strict and favors the land lord heavily. They also have pushed me to re sign my lease without meeting any requests. Very unprofessional and childlike. The lady who we were in direct contact with was named Kerri and she honestly didn't even seem to even have a basic understanding of the law protecting property consumers rights.

Our Rottweiler Gia, loves Bear Creek Kennels. She gets so much playtime with other dogs. She has…read morestayed with them up to 2 weeks at a time and is always excited to go back. We know Tim loves dogs and does not keep them caged up all day.

Bear Creek Kennels was a life saver! We needed a place to care for my 2yo loveable girl, Stella,…read morewhile my family member had appointments at the Mayo. Stella never stayed at a daycare before and I was concerned about how she would do. So I researched all over Rochester and came across Timm and Bear Creek kennel. So glad I found her a place that I felt comfortable leaving her for most of the day. It worked out great! If you are looking for a reliable place that genuinely cares for your dog - I wouldn't hesitate to recommend Timm's kennel. Stella was housed in a large indoor kennel with a few new friends when we came to pick her up. All the dogs looked happy and cared for. I especially liked the outdoor fenced area, which is another option for your dog - inside or outside, wherever they feel more comfortable. Also it was super nice of them to post up a picture of her on their facebook page.

First off the staff is amazing and I love that it's a family business. The price is reasonable and…read moreincludes food. Took my 1yr old pitbull King there for 9 days. They took time and answered all our questions. Then took us on a tour of the property and explained play time and how they make sure they observe the dogs first before putting them with other dogs. As we walked the property it was clean and the play areas were well kept. There is always someone on the property with the dogs. The day we picked King up he seemed fine and relaxed and I also noticed that King's nails were trimmed. They really do look after the dogs and went above and beyond. We will definitely using them again!!!!

Worst experience ever, and we are still living it! Can you give a negative star review? Put our…read morefriendly (just ask our postal carrier) Rottweiler there for the memorial day weekend. Left three days worth of food, special brand as he has a sensitive digestive system, treats, and his arthritis medicine. We get a call Sunday evening telling us our dog growled at the young caretaker, and they would not be letting our dog out of his kennel. Luckily we were only in Wisconsin and woke up at 4:30 AM to head home. When we picked our dog up, less than one serving of food was missing, no treats or medicine was given either. Maybe he did growl from hunger? The diarrhea has not subsided, so there will be a vet bill to add to this adventure. Seems completely at odds with the positive review they got last year. Very distressing situation.

My somewhat elderly small dog has special needs, including eye ointment in both eyes twice a day,…read moreand pills every other day. I started boarding him there in early November, after the kennel where I had boarded him for 8 years hired new employees and wasn't willing to continue with the eye ointment and pills. I have been TOTALLY satisfied. Everything has been great, the people are wonderful, and my dog is happy to go there (and happy to come home).

Very nice facility with nice young people working with the pets. I boarded my dog for 21 hours. I…read moreprovided a recent vaccination report showing my dog was current on all his shots. They require a fecal analysis to insure that nasty bugs are not passed between dogs during play time. I have boarded my dog elsewhere and he has gone to doggy daycare. None have this requirement. Did I mention that they charge $27 for this test. That is on top of $35 per day rate. Total rate to board my dog for less than 24 hours was $65.00! As I was visiting Rochester and had an situation come up that required me to board my dog, I was not able to do my due diligence in examining other options. This review is simply a warning to others that their rates are unreasonable. The fecal test smells (pun intended) of an unnecessary extra cost. Consider yourselves warned.

LITERALLY THE BEST my puppy loves going here and I've never had problems at this place there really…read morenice too

Riza loves every single thing about Central Bark, and I'm posting on Yelp as well because they…read moredeserve better average # stars on here. When we got our new puppy we wanted to make sure she was well socialized and used to spending days without us in case we both end up with office jobs again (I work from home). She's routinely gotten praise and she comes home the happiest and the most tired. And also stinky, but people who leave a bad review for a stinky dog are ignoring that when a dog plays hard they're rolling in dirt, water, and spit, let alone if you've got one with a penchant for sticking their head in a "stream" (Riza). For us, when we toured the facility was very clean, and they take and post pictures daily of all the pups and even with all the dogs running around all day it's always super clean. The staff are all super friendly and seem to really love their jobs -- or at least really love the dogs so you'd never know. Central Bark is also on the ball with keeping track of vaccinations & will mention if you've got something close to expiring - an added perk for sure since it's easy to miss an email from the vet. For safety reasons, Central Bark asks that you come on as regular a schedule as possible - this keeps their play groups fairly consistent and let's the dogs develop friendships and not be constantly introducing brand new dogs to each other every single day. It also helps with your own routines at home. By doing this, we've found that Riza has made her own friends and has a few doggies that she just LOVES at daycare. It's always fun to see the regulars in the pictures with her. I love them, I think their prices are reasonable and well worth it, and I hope to let Riza come to daycare for as long as we possibly can. Attached are photos from central barks Facebook page of Riza playing in their facility