I've been a patient at this office for over 20 years, which makes this especially disappointing to write. Recently, I was charged a $35 copay just to have a prescription refilled, only to later be told that if I had called it in differently, it would have been free. That lack of clarity and consistency is frustrating. During a difficult time when I was dealing with depression, I also felt unsupported. Instead of receiving understanding and care, I was given a hard time about taking time off work. Overall, my experience has shifted over the years. Appointments now feel rushed and focused mainly on prescribing medication, with little discussion of alternative or holistic options. I would appreciate a more well-rounded approach to care and clearer communication with patients. I do not recommend this office. read more

I used to come here many years ago, my mom remained a patient, she recently passed away. I am forced to be a patient here again because my PCP whom I adored is not practicing anymore and for insurance coverage, i am back here. My mom saw Dr Nim and I really like her because she is more about natural healing like my own beliefs, I left going here for the front desk staffs attitude and even though there are some new faces, the attitude remains the same. I do like feeling dismissed, nor do I like faces being made because I asked a question. I have the right ask questions, and the staff should not have an attitude if someone has a question nor should they be made to feel as though they are stupid or feel dismissed. I dont know how long I will be able to handle being back here, wish Dr Nim was somewhere else where the front desk staff is not not "bully-ish". I am not one to tolerate dismissiveness and certainly will not be intimidated by someone trying to be a bully. So here I am because I need a Dr in my network, like Dr Nim but will most likely look elsewhere as already my first appointment gave me exactly what I explained above, the front desk staff, the woman who had alot of eye shadow and wierdly drawn in eyebrows, rolled her eyes, made a face like she was apalled or confused that I asked her a question and this is exactly what I will not deal with. EVER. i used to manage a medical office and a med billing office in my past, I would never tolerate anyone treating the patients like this. As a patient myself, I will not tolerate it either. Get it together folks. Train on how to handle your job or work in a store with items that are not lives. We do not deserve your poor treatment, your dismissiveness, your attitudes. Many people need jobs, maybe this one is not for you! Totally disgusted with my first visit and just dreading to go on here with this behavior. I will try, but I do not think this will work out. I DO NOT tolerate people like this very well. It is sad because Dr blackburn, Dr Nim, Heather, all wonderful. FRONT desk, leaves a lot to be desired. ALOT read more

Hanover Family Physicians was quick to get me in! I saw Dr Shelbie Kidd, she was incredibly kind and caring!! I felt cared for by her and the nurses! I would definitely recommend Hanover Family Physicians! read more

I have been a patient here for about 2 years. I would not dispute others' accounts of their experience, but I have never waited more than 30 minutes for an appointment and never had the staff be discourteous. They have even fit me in a couple of times when I had an urgent need (the reason doctor's offices sometimes experience delays is in accommodating urgent needs). In my experience Dr. Blackburn and his staff are competent and responsive. Having their own lab on premises is a plus as well. read more

My experience was never horrible. I do agree that some of the staff could be more pleasant, but for the most part, they have been alright with me. Fortunately, I've never had to wait super long to be seen... no more than 30 minutes in the waiting room. I've had two doctors there, and both of them left the practice :( but I decided to still stay and see a different physician. read more

This practice has progressively gone downhill. I have been a patient here since 2001. The current morale and dismissive attitude to the patients is pervasive. My husband and daughter switched to another more caring and professional provider and I will be following suit. And yes, waiting way past the time for your appointment with no update is aggravating. The patient's time is valuable too. I don't know if it's their overseeing medical management company that is causing the problems but I'm not sacrificing my and my family's health waiting around for a fix. There are too many good medical folks out there to settle. read more

This place is awful,,,, I have been coming here for the past 15 years solely bc of Dr. Mike Petrizzi, but every time I walk through the doors I regret it. The staff is incompetent, after 1 hour of waiting, I asked how much longer to see the doc and why it was taking so long, she replied that an hour wasn't that long to wait and that it was actually normal for their office to wait that long. After the receptionist checked w the nurse, I was told that I would be called back but was still third in line to see Dr. Petrizzi. Not to mention the decor of the place takes u right back to 1988, accompanied by a large bug I saw scurry across the waiting room floor. Dr. Petrizzi is always great, but sometimes I question why he allows his office to be run in such an unprofessional way, unfortunately I think I will be finding a new doctor for the sole purpose of avoiding this hell hole. read more

Staff is rude and unprofessional. I dont know why the receptionist complained to me about a patient needing an ADHD medication refill. She was judgmental and said " if you're getting this upset, she probably shouldn't be on it." Gossiping about patients is unprofessional. They also have a high turnover rate so they're clearly doing something wrong. And they should change that nasty blue carpet with stains all over it. Looks like that place has never been cleaned. read more

If you are looking for a good family doctor look no further than HFP.. I have been going there for at least 25 years. The staff is competent and though one must wait at times I find that isn't unusual with doctors. Family Physicians are truly unable to determine if they will be on time because they have many different types of illnesses to deal with in a day. I find that the doctors there care about their patients and take the necessary steps to insure they have covered all bases to diagnose the patient properly. The only reason I didn't give them a 5 star rating is that nobody is perfect. By the way, I am a retired nurse if that makes a difference in my opinion. Jerrilyn Ward, R.N. read more

If I could give 0 stars I would! ITS ALWAYS SOMETHING with this place!! You wait and wait and wait on the phone and then wait and wait and wait until the day of or the day before your appointment and cancel! IT NEVER FAILS!!!! The people in there are never nice! My doctor left working here and now I know why! I just wish I could find her!!! read more

I'd give them a 0 star rating if possible. I showed up 15 minutes early like they asked for a 2:15 appointment. I waited an hour with no updates! Finally I asked the front desk and was told it would be another 30 minutes. The receptionist was not friendly or apologetic. Seems like they have just accepted that they provide poor service before the doctor will see you. I left because of this without being seen. It is incumbent upon the provider's office to stay on schedule or provide an honest, upfront notice that they are running behind. Otherwise it is disrespectful to the patients. read more

Most inefficient place of business I've ever interacted with. We've been waiting almost 1 month for them to fill out paperwork for disability. 2 of our past Physicians have left the practice in the past year. Filing a BBB and a complaint today! read more

Been servicing the community for almost 30 years! The best there are. Love Dr Mike and would be willing to wait all day for him

I would give 0 stars if possible. The worst family physician office I have ever been too. Currently sitting in a room where I have been waiting to be seen for 2 hours and I got here 30 minutes before my appointment. The doctors are all very pleasant however, when trying to get an appointment it's rare you get one with an actual doctor. The staff that answer the phone are not friendly either and you wait on the phone for such a long period of time just to speak to someone! Even if I ever get seen today I will not be returning. It is truly ridiculous every single time I come here I wait so long to be seen. Maybe they should stop over booking appointments??? read more