Taylor and Shania saved the day for me. They were so professional, pleasant and accommodating…read more Their level of customer care can't be matched!

I would give a negative 10 if it was an option. This company is garbage and I'm surprised they are…read morein business. Deceiving, unmanaged, remote international language barrier, deceptive, total trash. Their website doesn't allow reservations with points so you need to call. I call, they take the points from my account and screw up the reservation. 4 calls later, no points, $350 reservation and an "oh well" we tried garbage.

Latifa was fast , friendly and accommodating even though the store was swamped. They even gave me a…read moreride. I'll definitely be back Thank you..

Latifa and the crew were super helpful and attentive to my needs and made sure to communicate about…read morethe rental and shuttle service effectively -- will be renting from this location again!

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I…read morebrought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas.

Anusha was rude, uncompromising, and unwilling to serve us even after apologies were made. She…read moredidn't want a positive resolution.

I've never rented from Enterprise before. This location is incredibly convenient to my house so I…read moregave it try. It went great! I got a call from an actual live (and pleasant) human confirming my online reservation. When I got there, the employees were so friendly and helpful. I even had fun talking to them. They paired my phone to the vehicle for me. Pick up was fast and efficient, under 10 minutes. Drop off went great too and even faster. Since this is a shopping center the vehicles are right outside the door, extra easy. I did end up with a larger vehicle than reserved. Technically an upgrade at same cost, but honestly bigger than I wanted. Since it was a hybrid, it still saved on gas vs. my own vehicle. And I didn't need to park in tight spaces. So not a big deal to me this time, but I understand how it could be. In my experience vehicle substitutions are common at small off-airport locations for any rental brand. If you really need a specific type, it may be worth calling in advance to verify availability. Planning to do that myself next time.

Everyone was great. Got us in and out w an insurance claim. Great folks. Great locationread more

We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.read more

HORRIBLE!!! Made reservation and when I got there was told they had no cars and to bad. I asked…read morethem to call other locations for availability and she said no. I could call or go to other locations. That means paying for a ride share to another location and absolutely rids snarky worthless lady behind the desk. First time using them and the last. Going back to the company in green.

I promise you don't want to chance using this location. You will be disappointed, aggravated or…read morestranded. It will take 3x as long as you expect to pick up your car or they simply won't have a vehicle available. I've tried three times now and the last time was my last straw. Avoid this awful location.

I've been a loyal customer of Hertz for years, but this specific location continues to disappoint…read moreme every single time. What makes this even more frustrating is that this is the only Hertz location near me, so I don't have much of a choice. It's becoming increasingly difficult to justify renting here when I leave dissatisfied after every visit. There's a clear gap in customer service, attention to loyalty members, and overall execution at this location. I genuinely hope management takes a closer look, because right now, this experience does not reflect the Hertz brand I've trusted over the years specifically for President Circle Members.

I was impressed with the customer service. I had to wait because they were very busy. But they…read moreoffered a bottle of water while I waited. The process took about 15 minutes then I was ready to go. Definitely rent again!