I asked for a roofing quote from 1.800.HANSONS, and overall they did a really great presentation. I'm a single, older man, and two younger women showed up, both very knowledgeable. A lengthy, in detail discussion about the product, and the reputation of Hansons. This company-scripted computer graphics presentation was informative, using some consumer survey data, and some biased in house data from the company. Again, the gals did a great job, but to avert any of the emotional side of a sale that is normal in a transaction, I envisioned this as being presented by their senior management so as to keep the data in focus for my consumption. At the conclusion of the discussion, once pricing was revealed and discounts offered, it reminded me much of the class action lawsuit against Sears Roebuck years ago for what is commonly known as "Bait and Switch". Thats where you are lured in for a lesser product, then pressured to buy the higher product.....More on this later... It started with something they called a "little game" where you pin a value on what you think the job will cost. If you are close to the estimate, you get $200 off the job. I declined to play and you'll see why it is a meaningless discount, later. Onward....Way later, the prices for 4 packages ( an expensive "el cheapo" to premium "Rolls Royce" ....their words not mine) were finally revealed as MSRP (manufacturers suggested retail price) and this was analogized as like buying a new car. Shockingly, they were 50 to 100% higher the prices of independent contractors, starting out. Then came the flurry of discounts one right after the other. Since Hansons was advertising 50% off on their website, I inquired what this meant. The discount was for the labor only, since it was claimed Hansons have no control over the price of the shingle product. So they quoted $200 per hundred square foot installation is the average price to pay for labor, hence the labor would be reduced to $100 labor per roofing square with this advertised discount. As seen with another big box roofer, .... if you don't ask for a discount, you don't get it. More discounts followed (paying cash, a sign in my yard, etc.), yet still not netting a competitive bottom line. So, they called their general manager twice...First time was for a customer loyalty coupon worth $500....Since these gals were reminded by their mgr. they'd already used their daily limit of two coupons on previous potential customers, the mgr declined their request, so the gals came back with "sorry, we can't get this for you today"... On the second attempt they tried to further reduce it by putting the mgr. on speaker phone, ....while the voice seemed a little snarky, it was revealed the comparison I made with other contractors was for "lower performing" shingle systems ( comparing apples to oranges). Therefore the price could not be adjusted downward, competitively. I counter-offered for the industry competitive price on their strongly advocated third level package, regardless of the comparison....and my offer was rejected because there was about a $2500 difference (or 50% higher than competition). As a sidebar, the shingles were used compared in what I have currently, ...second to what would be put on by an independent contractor, and what Hansons have to offer. Hansons was in effect, "selling gold" where competitors were selling the average shingle. Whereas the presenters showed graphic slides of the shingle companies in class action lawsuits, it was promoted that their shingle was the best for various reasons much time was allotted to convincing you it is a really great shingle. The four packages were shown in column form with a bottom line. The sales gal said she "would really like to get me in the performance package", which was about $10,000 MSRP for my roof using a "satellite estimating" off Google Maps, of my square footage. The most they could discount it at was to a $7500 bottom line. The cheapest package was $7800 (lowest grade shingle). The package could not be discounted (even though it bears the full $200 per square installation price and Hansens advertises a 50% labor reduction.....clearly, a misrepresentation. Now we clearly see how the bait and switch concept works. Albeit, it seems like they are doing you a big favor, they are in fact deceiving you by selling gold plated oranges, in comparison to natural skinned apples and of course anyone would love gold plated oranges more than natural picked apples. See part 2 for the conclusion of this experience read more

God awful nighmare! Hansons is the worst. 13000 dollars later, shoddy installation, clean up was non existent and left my carpets and front yard a mess, threshold in front of shower is a piece of wall rigged onto the floor with silicone, which is coming up 1 day later, pocket door will not open and shut scratching the door , child worker unqualified to do plumbing? hurried install, leaking pipes into our basement! No sealant on the bottom of the shower door leaving space for leaks. Shower shelves are improperly spaced. Not a happy customer and will not be doing any business with Hansons in the future. Highly frustrated to have paid so much for crap. Reinstall scheduled. UPDATE: 9-2025, STILL WAITING ON FINAL THRESHOLD FOR FRONT OF SHOWER, AFTER HANSONS UNINSTALL AND REINSTALL! GOING ON 8 MONTHS. Update 11-19-25, 10 months later. Hansons has installed our shower improperly for a second time, no threshold for shower and bare floor in front of shower. Shower pan was ordered to small for the area and no support underneath pan. We were willing to let Hansons get the job done correctly a 3rd time but apparently they cannot order the proper size pan for our shower. Now we are left with an unfinished shower, rolled up towel in front of shower to catch water, useless 100 percent guarantee, unstable pan without proper support, damage to tile with glue, if water gets under pan the floor underneath risks mold and water damage. We must take further action to try and get our money back so we can have a safe shower installed!! They are dismissing us! I did not pay for this. I have a walk in shower due to multiple sclerosis disability. This is greatly reducing the value of our home. state attorney general, BBB and LARA are good places to start for any of you having issues. read more

AWFUL. That's Hansons. If I could rate Hansons zero, I would. Do NOT sign a contract with them for anything -- they're corrupt -- liars, horrible workmanship, and the worst customer service -- from the top down. They contract lowest bidders for roofing. I had a fine roof, and they installed inappropriate, damaged materials. They caused leaks. They attempted to fix it ten times. They promised to repair the damage but quit communicating. They cost twice as much as the average. And they will force you to arbitration, so unless you're wealthy, it's cost-prohibitive. Don't sign the contract. Don't hire Hansons. Don Thompson was the salesman, and he lied to me and my wife. His boss, Scott Lamacchia, a regional sales manager, lied to us as well. At a certain point, we deferred the warranty because of their corruption and ineptitude. We had multiple roofers and inspectors on site after that, and their disgust was nearly as bad as ours. They even failed the county inspection, and that's damn near impossible to do. It's one of many pieces of evidence of how terrible they are. Do yourself and your family a favor: Stay away from Hansons. Hire a local, reputable company. Hansons cannot be trusted under any circumstance. read more

Absolute trash. I have been waiting for over a year to have my siding fixed after the installer did NOT do the job correctly. I have lost track of the number of times I have sent emails, left voicemails, and called their various numbers. It is obvious they only care about getting the money up front and could care less about the warranty side of their work. There is no way I can leave this many messages with no call backs for it to be a fluke. It has to be a deliberate decision to not follow through. While sometimes their work might be ok, you have to ask yourself if you are willing to waste countless hours trying to track them down if there is any warranty issues. It is not worth it...trust me. read more