Out of the last six appointments three have been double booked. After the first double booking we…read morethought maybe scheduling on the phone was the issue. We scheduled in person for our last appointment which was again double booked. This means no massage and we are out of luck. It is very frustrating to anticipate a massage only there it canceled when you arrive. When the massage appointment actually happens it is stellar but it is disheartening to have so many cancellations and issues the day of the appointment.

AS a therapist I realize I am very picky, but there was no massage in the massage? Compressions…read morethrough the linens. I received a little oil on my back and maybe 2 strokes up and down. The therapist was very nice and seemed to listen to me but the outcome was not what it should have been. :(

I see bad reviews that should be removed, Palm Spa has been under new ownership for about three…read moreweeks it is unfair to stick the new owner with the previous owners bad reputation. I suffer from stabbing pain in my legs and right hip, it causes almost unbearable muscle cramps. I limped into Palm Spa today cringing with every step, feeling like I had a ice pick stuck in my hip. These issues are caused by Arthritis around an old surgery, I have tried injections and had nerves burnt to ease the pain, I have been taking anti-inflammatory medication for years hoping I don't destroy my Liver and kidneys. Using a translation app on her phone because she speaks Chinese, I told here about my pain. she went to work on me and parts of it were painful to the point I was beginning to think going there was a mistake. After she finished working her magic I strutted out full stride and pain free, this is the first Time in several years I have been completely pain free.

Terrible massage and awful English. Didn't know what deep tissue meant. Are you kidding? Very…read moregreedy about tips and willing to argue. Pathetic.

I have a gift certificate and it was easy to use. Massages have been great with fabulous…read morecommunication from setting appointments to finishing up services. Definitely check them out.

I am extremely disappointed and frustrated with the management at Grove Spa. My wife and I booked a…read morecouples massage a month and a half to two months in advance, and they called 45 minutes before our appointment to cancel due to a "family emergency" with one of their staff. This is not only highly inconvenient but deeply disrespectful, especially when we were literally walking out the door. This is the second time this has happened to us. My wife experienced the exact same last-minute cancellation a couple of months ago. The pattern is clear: poor planning and dismissive customer service. While their therapists may be skilled, the management appears completely incapable of basic scheduling reliability or common courtesy. As someone with severe service-related PTSD, I had been mentally preparing for weeks to even allow this appointment. The last-minute cancellation hit hard and felt incredibly inconsiderate of our time and well-being. If Grove Spa cannot value their customers' schedules and trust after booking so far ahead, then they clearly don't want our business. We will be taking it elsewhere, and I strongly encourage others to do the same. There are plenty of professional spas in the area that can actually show up when they say they will.

Haven is hands down the best massage I've ever had. She is knowledgeable and patient. She is…read morededicated to trying to help with problems you are having. I never thought I could take a deep tissue massage but it helps me so much. I wish I could see her every week. Haven is very good and books out months in advance. Plan ahead or you'll never get to meet her. Then you better look for a back up cause I'm not the only one who loves her.

Haven does a wonderful job of combining techniques to help her clients look & feel their best! Be…read moreprepared to emerge feeling taller.

Massage was pretty good. Ladies can speak and understand…read moreEnglish. Slow long strokes is preferred rather than the short rapid strokes

Amazing full body massage!! Love it! Got us in fast! We highly recommend! Left relaxedread more

I've always had a good to great experience at this Massage Envy location. Like most massages,…read morefinding a therapist that matches your expectations and preferences is the most important key. Sometimes you have to try out a couple different therapists to see who fits. The location here is convenient and the place is always spotless and clean. The front desk is very helpful. If you're looking to get a massage, I recommend calling them up and ask for a recommendation. The receptionists know the therapists and can get you scheduled with someone who matches what you are looking for. I don't really understand the negative reviews I see here. I've been coming to this location for four years and it's been a positive experience.

expensive for a poor quality massage, and the guy was creepy! i won't be going back because it did…read moreactually nothing for me