Follow-Up Review This is a follow-up review we did not want…read moreto have to make. This is not the response we were expecting from the owner, Alex. Unfortunately, rather than an apology or accountability, we were met with personal attacks. We were called hoarders, accused of being uncaring pet owners, and labeled dishonest. These accusations were hurtful and unprofessional. Support of Expansion We want to clarify that we have never been unsupportive of her business expansion. As an entrepreneur myself, I genuinely celebrate growth within our local community. Supporting local businesses is especially important here in Hawaii. Our concern was never about expansion it was about a personal invasion of privacy that made us uncomfortable and unable to maintain trust within our home. Passport & Privacy We have video surveillance showing that more than just the back of a passport was visible. The passport was opened and viewed. Regardless of intent, a passport is a private legal document containing sensitive personal information. It does not pertain to dog walking services and should not be handled or examined by a service provider. Refrigerator & Freezer Our surveillance also shows our refrigerator and freezer being opened unnecessarily. A personal food item fell out, was used to cool down her face, and then placed back into our freezer. There were no personal ice packs present only our food items. This was unexpected and inappropriate. "Hoarding" Comment We appreciated that chewed items were removed that day when our dog chewed up his slow feeder bowl. However, being publicly labeled as "hoarders" is inaccurate and damaging. We had storage containers stacked in a room partially used for storage something common in many Hawaii households where space is limited. This does not constitute hoarding. We maintain our home responsibly. Service Length & Charges We reviewed our app conversations again and found no direct communication indicating a change in service length. We did miss a community group post mentioning rate increases. While we understand that rates may change, we were unaware that our scheduled time had been reduced. Had a price increase for a 30-minute session been clearly communicated, we would have gladly accepted it. Refund & Account We have not received confirmation or documentation of any processed refund and would appreciate a receipt for our records.Our account still exists within the app and prior conversations remain accessible. The app was simply removed from our phone once services were discontinued. The review was posted after waiting several days without a response. She also had our phone number but did not reach out directly. Reviews Clarification There were no coordinated or duplicate reviews. One review was posted on Google and one on Yelp by the same individual. No multiple accounts were created. A Google account was created solely to share this experience, as this was the first time we have felt compelled to post a negative review. Grief Statement We understand pet loss deeply and would always extend grace in that situation. It was stated that certain issues were due to grieving and needing time to spend the last moments with a senior pet. We later learned through those who knew her, as well as publicly available posts that were shared with us, that those final moments had actually taken place 5-6 months earlier (March/April), not during the month referenced. We would have responded with empathy and understanding had the timeline been accurate. However, the discrepancy left us feeling confused and hurt, as the explanation did not align with the information that was publicly available. We did not want this situation to escalate. We expected professionalism, respect for privacy, and honest communication. Instead, we were met with personal accusations that do not reflect our character or the facts. We have documentation from that time but hope it will not be necessary to share it. Our intention is simply to clarify our experience.

I can't say enough about the Furry Ohana team, they are truly caring professionals. They take the…read moretime and make every effort to ensure my dog is comfortable on walks and is well taken care of while I'm am away. This is a great Ohana and you should definitely give them a try!

I call these guys the dog whisperers. Their love for animals show and they treat my dog like it's…read moretheir own dog. My dog feels loved when he's with them and he looks forward to the next visit! I also know he will get plenty of time outside, as both Natalie and Andres are the most outdoor-loving people I know. I would highly recommend Barkhaus. Whenever I'm in town with my dog, I always rely on their services. Thank you Natalie and Andres!

Where do I start??? Natalie is FANTASTIC, patient, friendly, and punctual…read more When we decided to add a member to our family, after finding a breeder, we KNEW that we needed a trainer to help us transition from never having a pet, to being a patient and loving furry family. The day that we picked up Izzy from the breeder, we texted Natalie on the way home and she met us in less than an hour after introducing Izzy to her new home. Izzy's training began immediately, and I could tell that she adored Natalie and paid attention to EVERYTHING she said and did. We've since had additional training sessions and day outings. Izzy sees a HUGE benefit from every minute spent with Barkhaus. We will happily continue, and I would recommend them to anyone living in town. Super happy!

Our pets are like our family. Tanya was a blessing finding her to take care of my Dogs, Buddy, a…read moreKing Charles and Mele, a golden retriever. Tanya would come sometimes 5 days a week and would walk Buddy and Mele, brush their teeth, trim their toes and care for them like they were her own pets. Buddy lived for 15 years and Mele lived an astonishing 17 years, because of Tanya's care. She understood their personalities and even when the vet said stop walking Buddy when he was 10 because of a heart problem, we both decided that walking was Buddy's favorite time of day. I trusted her enough to give her a key to the house. She was always on time and very trustworthy. She loved both Buddy and Mele and would house sit when I had to travel. Buddy would always run around from excitement when she arrived and Mele always brought her a slipper. If you're looking for a person to care for your Dogs. STOP, look no further. Thank you Tanya!

Tonya is amazing…read more My dog does not like a lot of people, and her behavior is a gamble with other dogs (if she decides to be nice or not lol). So when I was going a month long trip, leaving her in a facility with other dogs just wasn't an option. I went on yelp and found Tonya. She had great reviews but I was still skeptical, until our in person meeting. Tonya is so caring and lumi immediately took to her! I think it's her calm demeanor and her vet work experience? Idk but lumi was so calm by her and even started licking her! During my trip, I received daily photos of Lumi and a little snippet of what their day was like. Since I was out of country, tonya downloaded an app where we could communicate for free. She's so awesome. Lumi looked like she was having a lot of fun, especially on the walks. I think tonya took her walking 3x per day, (which was probably a dream to lumi) compared to the one walk per day that she usually gets haha. Tonya also brushed lumis fur and teeth! Her cost is also consistent with other boarding facilities, which is a plus. And the owner has to provide necessities such as food, leashes, pads if necessary, etc. Highly recommended!

This was Cooper's first time to spend this long away from me, so I don't know who was more anxious…read moreabout it, me or Cooper! It helped getting daily pictures and updates on him while I was gone (including one of Cooper sleeping on the bed!), and upon returning, he seemed to be doing great! Tara gave Cooper a bath before I picked him up - this alone was worth the price I paid for boarding him! For a 25 pound dog, he's kinda like Cujo in the bathtub! I'm not sure if I should be incredibly grateful or apologetic to Tara for that, but Cooper came home happy, healthy, clean and so very soft! Great for all the snuggles once we got home!

Tara is a kind and loving person who puts the needs of your fur baby first!! All the dogs under her…read morecare are happy and well balanced. Highly recommend her for boarding, day care, and her pack walks!

Looking for a place to have your precious pets watched while your gone. We were too. If your in…read moreKaimuki or somewhere on the east side this may just work for you. We just had a short trip outerisland, but couldn't bring our fir babies. Usually the parents or a friend can watch out pups, but not this time around. We called around and found it very challenging, almost like sending a toddler to daycare for the first time, they need vet records and a company to vouch that your pup isn't crazy and dangerous to others. We called these folks and they were very friendly and made it as easier to request vet records and willing to do trial run overnight to see how our dogs would do. We drove down and it's a little confusing to find, but basically aim for Salz Lock and Safe, pull into their parking and continue to the chain link fence and you'll see it mountain side. We met the couple that takes care of the fur babies. They were very welcoming and most importantly our dogs sixth sense accepted them right away. Their tails kept wagging, which made us feel better. Our dogs actually shake when we go to the vet and tail down, between the legs. We provided food for the morning, leashes and harness and that's it. They recommended not bring the beds because other dogs might mark them, since it's not a kennel environment. They can walk freely in the rooms and act like they do at home. We left them overnight and we're ready for a phone call, but no complaints came. Then in the morning we went to pick them up. On arrival the couple were still their smiling with our pups. Our dogs seemed happy with their tails wagging. They reported back to us how the dogs did and everything went well. I would recommend Barks and Purrs, because they genuinely seem to care for our dogs. Our dogs were happy and we felt safe to have them watched there.

FIVE PAWS UP!!! I am so grateful to have found Barks and Purrs Daycare. I especially am happy…read morethat its so close darn to my house. Can't ask for a better location, just drop off your baby, and you can access the highway nearby heading either east or west. Richard is fantastic, very knowledgeable and he has such a way with animals. My little pupster gets super excited when we get there and now when I say "doggie daycare" he starts running around in circles and heads to the car, ready to go. He always looks forward to going to visit Richard and his furry friends. He comes home absolutely wore out. He wolfs down his dinner and then sprawls out on the floor to sleep. Richard is flexible with scheduling and very responsive and communicative. They also offer bathing services on site which you can avail yourself to while your fur baby stays in their care. I send my pup 2 days a week so that he gets much needed socialization and I get peace of mind knowing he's in capable hands.

PPH offers boarding too! As a pawparent, I can't even begin to tell you what a huge relief it is to…read moreknow that your furbaby will be safe, sound, and happy while you are away. As you already know from my initial review, I'm very overly protective when it comes to Lola. I thought I did my research and took Lola to a couple of boarding places prior to PPH. They promised all kinds of things but did not follow through. Needless to say those places did not meet our expectations. The very first time she boarded at PPH, being my overly protective paw parent self, I constantly messaged Anna (the owner) to check on Lola. To my surprise, she promptly messaged back each and EVERY time. She even FaceTimed us so we could "talk" to Lola! Anna would send us pictures and always responded to my texts throughout our vacation. Bonus tip: Anna stayed with Lola 24/7! YES! There's someone watching your furbaby the ENTIRE time - making sure they are content & safe! Such an amazing experience compared to my prior encounters with the other places! I can finally say that I can enjoy my future vacations with peace of mind knowing that Lola is happy and will be PERFECTLY cared for. Anna treats all the pups as if they were her own! I can't ask for anything more and I am forever grateful for her and PPH!

The Paradise Pups Team make our Rex feel like he's part of their family every time he walks through…read morethe doors. He cannot wait to get in there to play! Rex is pretty timid meeting people for the first time, but that wasn't the case here. We were shocked to see he felt comfortable enough to even nap on his very first day. We have been bringing Rex since they opened their doors and it's been such a great experience. Their dog room is a lot more spacious then other day cares and very well maintained. The staff is friendly, attentive and you can tell really care for and pay attention to the pups that are under their care. For those who work outside the 9-5 schedule their operating hours are such a bonus. Thank you for keeping Rex so happy to the point he never wants to leave when it's time to go home!

Waikiki Wags was referred to us by a friend who has used them for their baby. They have always been…read moreaccommodating for us even when we had last minute plans that took us away from the islands. Never need to worry when on vacation and our little girl always looks happy when we pick her up. They are highly recommended!

Waikiki Wags stands out from the other pet sitting services because of their love for not only the…read morepets but for the owners. Linda, the owner, takes her time to get to know you and your pet. She knows her workers well so she matches them up by the pet and also by the owners. She really takes the time to understand your needs. When she matches you up with one of her workers, that worker comes out to meet your pet and spend time with you to get to know your pet, the routine, any nuances, etc. We have used Waikiki Wags for a coupe years now and Hiroko has been fantastic. When they say peace of mind, it's really peace of mind. We get updates and pictures on the daily and throughout the day. Hiroko stays over and she is neat and respectful. She really loves our fur baby and he loves her too. Can't say enough great things about Waikiki Wags! Thank you Linda and your staff, specifically Hiroko, for being awesome people and doing what you do. We are truly appreciative and grateful.

After we were told our longtime groomer, Manny, had retired, we started looking for a new groomer…read more Giovanni came highly recommended by our trainer and did a great job with our labradoodle, Izzy. The location (Pets in the City) was different than what we were used to, but the quality of his work was excellent. He was also a bit more expensive, but the quality absolutely justified the price. We later found out that Manny had not retired, and since he knows Izzy so well, we'll be going back to him. That said, Giovanni was wonderful, and we really appreciated the care and attention he gave Izzy.

I've been bringing my dog here for the past month and also boarded him for a few days. He has a lot…read moreof energy -- even with three walks a day and hours of running at the park, he usually still wants to play when he gets home. Daycare here has made a huge difference. It really helps burn off his energy, and he's much less nippy when he comes home. After a full day, he's happily tired and just wants to sleep. Definitely recommend them!