This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!

I went in there thinking it was Sears. No big deal, still a great place to buy!! My sales person…read moreRuby was no nonsense showed me what I was looking for and made it all happened. Price for fridge and matching washer and dryer $3k and not cheaply made! Now, here's where it gets very interesting they called me that night apparently their truck was involved in an accident so they offered a refund of my delivery fee. Aziz the manager gave me information to a third-party source that can do the delivery and installation. To be honest I was worried. But in the end Lewis and his girlfriend, did not get her name. Probably were the most amazing people I have ever met who took my refrigerator apart to get it into the door put it back together, perfectly! This couple should have their own fleet of trucks! All I can say is great job from everybody I am a very satisfied customer and will continue to tell everyone I know about the great service that I received! Oh, did I forget to mention they made the delivery after hours and probably didn't make it home till midnight. But I have a refrigerator and a washer and dryer and I can't be more thankful.

I ordered furniture expecting same day delivery, and not until after I paid was told I would not be…read moreable to get my furniture for 3:days , when the day came after taking off work and missing money, I was delivered the wrong furniture set!!! The manager was more concerned about the weather, than my inconvenience of losing hours and receiving the wrong furniture!!! I will not recommend this place to no one !!!

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

On September 28, 2024, we purchased a KitchenAid double wall oven (Model KOED530PSS00; Serial #…read moreDD3307251) from Kellum & Sons, salesperson, Mark Pritchard. Since October of 2024, we have had consistent problems with this oven. The following is a timeline of the issues we have experienced: 1. October 17, 2024: oven installed 2. December 18, 2024: oven caught on fire while broiling. Guinco replaced both oven control panels (which had melted) and the light sensor. 3. October 14, 2025: oven would not turn on and showed an error code. Guinco replaced both control panels, the console/appliance manager, and the blower. 4. December 22, 2025: oven again would not turn on and showed an error code again for the blower and control panel. Guinco needed to order parts. 5. December 26, 2025: Guinco again replaced the lower oven control panel and appliance manager. 6. January 25, 2026: oven again would not turn on and showed the same error code. 7. January 27, 2026: called Kellum (one day later as they were closed on January 26th due to a city-wide ice storm) and conveyed to them we no longer want continued repairs and want the oven replaced. As of the date of this complaint, we still do not have a working oven. Kellum and Kitchen Aid are still determined to replace the blower. 8. February 9, 2026: received a call from Guinco that they have ordered yet another blower part and will replace it on February 18, 2026. We have made this clear to Kellum we no longer wish to have this oven repaired or have any parts replaced again. Their homepage on their website states, "Extraordinary Service, No Excuses." Kellum sold us this defective oven, is very aware of the number of times it has been repaired and understands our request. Kellum needs to do the right thing and reimburse us for selling us a lemon. We do not recommend shopping there.

Huge Selection of every espresso machine manufacturer in the World!!! I was in Heaven:)…read more They sell residential & commercial grade espresso machines... So many types of machines that I ever even knew existed!! Actually it may be too much inventory selection because there are sooo many types of machines that it took me over 3 hours of shopping until I found the perfect machine for my home. I got the WMF 800, it is a residential/home super automatic espresso machine. The "brew group" (internal components) are exactly the same as the commercial grade machine models (WMF 1300, 1400 & 2000S)!! So this machine can handle as much volume as a Cafe quality machine... It has huge power but it sleek & compact for my home:) I even got to sample how it makes coffee because they had a floor model on display and they gave me several free cappuccinos to sample! More caffeine than I needed today but it was super fun;) They also have a full service repair department and they keep a full stock of replacement parts inventory so you never have to wait for parts if you need service. If you do want to buy a machine, definitely ask for Richard! He is a stalky bald guy so you will know him when you see him... He has a dry sense of humor, so u might like it or hate it... Either way he knows his stuff. He is very direct, so just tell him what you want and he will point you in the right direction. but don't expect a lot of small talk lol;) He is the owner so you can try to negotiate a lower price off the displayed prices... He will probably grumble a lot, but I bought a lot of stuff so he took a percentage discount off the total price as a package deal. Also make sure you get some Marcuzzi Espresso beans, they made the best tasting espresso I have ever tasted. It is a perfect blend of 90% Arabica and 10% Robusta coffee beans that have ben roasted "Italian Style" (so the are not greasy) to an Espresso Roast darkness. I am a very finicky espresso connoisseur and I like to have a double short espresso with no sugar so it has to be perfect when I make it. With the combination of my new WMF machine and the Marcuzzi beans I can make an espresso with the thickest & best golden brown Crema that I every have seen.... The creme will last for over 60 seconds. And the taste is amazing, soooo smooth never bitter!!!!! Good luck! PS- Don't worry if you don't understand any of the verbiage I just used because once you come in here you will be educated immediately!! They should call this place "Espresso University!!"

Worst customer service I've ever experienced. They didn't even fix my machine when i sent it in…read morefor servicing the first time and $500 later. They had it a month!!! Second time they didn't even let me know whether they received it yet nor how long it will be to repair. I would not recommend this place even though Delonghi lists them as an "authorized service center".

Best in the business and they carry Made in America brand Riccar…read more I like the fact that I can test drive my vacuum before I buy it. If you need anything vacuum wise this is the place. Family owned and they know their stuff!

My 2-3 year old vacuum went out and I took it here to get it checked out since the store is in the…read moreneighborhood. He could not fix it so I decided to buy a new one from this store. I was pleasantly surprised to find someone who actually knows his products, his business, and what he is talking about. Try finding someone at Best Buy who knows anything about anything, let alone the products they sell. Chris was very professional and helpful. He went over everything how to use my new vacuum, how to change the bag, and how to use the different features. Again, try getting that service at a big box store. I was very pleased with the service and think I made a great purchase that will last many years. I trusted his opinion and recommendation. And if anything does go wrong, I just take it back to him instead of having to ship it back to a factory as with a big box store. I also think that supporting locally owned stores is better than supporting the national chain stores where your dollars go to overpaid millionaire CEOs.