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    Happily Ever After Events

    5.0 (1 review)

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    Wedding planning

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    7 years ago

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    Residence Inn by Marriott Midland - Black mold on the outer corners of the bathtub and shower hidden by the shower curtain

    Residence Inn by Marriott Midland

    (15 reviews)

    $$

    1 Star Residence Inn by Marriott - Midland, MI…read moreAs a Yelp Elite member, I've stayed at countless hotels -- and I can confidently say this was one of the most disappointing and unsafe stays I've ever had at a Marriott property. From the moment we checked into our suite, there were odd, foul odors in the hallway, bathroom, and the room itself. Maintenance did come and change the HVAC filter, but it made no difference. Housekeeping even admitted the bathroom and toilet smelled "off." We ended up running our own air purifier and keeping the toilet lid and bathroom door closed the entire stay. Things only went downhill: - Black mold was visible in multiple places -- in the bathtub corner, on the shower handle, and inside the toilet tank. I physically showed this to management, but they tried to claim it "wasn't mold." It absolutely was. - The kitchen pots and pans had mold inside them. Only after I complained did they bring replacements. - During our stay, a flood leaked from the second floor into the first floor hallway. The carpet was soaked (I stepped in it myself), but no dehumidifiers or drying equipment were ever used. Ceiling tiles stained from the water were left in place. - The hallway light fixtures by our suite were full of dead bugs, never cleaned. Then the safety hazard: my significant other hit his ankle on a nearly 2-inch metal post sticking out of the bedframe (meant to hold the mattress but not fitted right). His ankle swelled to the size of a golf ball. When we showed a photo to the manager on duty, she refused to even look, avoided eye contact, and flatly said, "that's unfortunate." No maintenance ever came to address it, no offer to move us. We had to extend our stay by four days so he could elevate his foot -- at our own expense. The last straw? On checkout day, because of his injury, I had to pack and move everything myself. I was granted a late checkout, then asked for just 20 extra minutes to finish loading the car. We left, I told the front desk we were gone, and yet they still charged me for an entire extra night -- for being 20 minutes late leaving a room with black mold that they denied existed. No discount, no apology, nothing. Just the same robotic indifference we experienced the entire stay, as if ignoring the problems would make them go away. Bottom Line: This hotel had black mold, unsafe furniture, poor sanitation, a flood that was neglected, and dismissive management. Instead of addressing obvious problems, they denied them -- and then had the nerve to charge us extra on the way out. Do yourself a favor: if you have kids or pets (we stayed here because we travel with our dog), just book an Airbnb

    The Residence Inn in Midland was a terrible experience for me. The customer service aspect was…read moreactually terrible. I would stay down the road at the SpringHill.

    Happily Ever After Events - wedding_planning - Updated June 2026

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