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    Happy Groomz

    5.0 (1 review)
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    Response time

    10 minutes

    Response rate

    35%

    Services - Happy Groomz

    Bath and groom only

    Full grooming

    Pet haircut

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    3 months ago

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    Brooke I.

    Thank you so much!!

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    Serenity Pet Spa

    Serenity Pet Spa

    (8 reviews)

    This groomer is top notch on dog breeds of all varieties. This year our husky has decided to shed…read moretwice as much as any other year we've had before, and that's in just the Spring. Serenity Pets is not only about making sure they and you stay healthy during this pandemic, but they also make your pet look awesome. thank you x10000000000! I highly recommend these folks.

    I am writing to formally register a profound and unequivocal complaint regarding the grooming…read moreservices provided by Madelyn Sanderson, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn Sanderson possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident and Ms. Sanderson's disturbing reaction, I have formally reported this matter to the Board of Health, my local Governor's office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

    Happy Groomz - groomer - Updated June 2026

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