I booked a room at the Holiday Inn at Drexel Hill for my handicapped sister well before a…read moreforecasted major snow storm. I had investigated this as a resource doing pre-planning so that I could pay for it on my credit card weeks before the event. I live 70 miles away and, in a blizzard, if my sister lost electric, I would not be able to help her. I hired a friend to take her to the hotel I had paid for and she was turned away on a technicality. I pleaded for a reasonable accommodation for the handicapped based on the fact that I would pay for any incidentals with my card. SHE WAS TURNED AWAY! I complained to the sales staff and asked for compensation which was denied. I asked to speak with the manager. I left a message and six days later the call has still not been returned! I will only due business with a chain that takes better care of those with disabilities.

Our second time staying at this hotel and we couldn't be happier with the accommodations. Super…read moreclean with the nicest staff. Restaurant has great food and very friendly service. Looking forward to our stay next year!

Awesome hotel in a great location. We chose this hotel because we wanted to be close to…read morePhiladelphia but not directly in the city. This location was perfect. It is only about 20 minutes outside of Center City Philly, but feels a world away. Tucked away in a quiet location near a windy road surrounded on both sides with green trees everywhere. The hotel sits right on the Schuylkill River and the parking lot has an industrial look with old steel beams above it and an old railroad track near the hotel. There is also the Pencoyd Bridge which allows you to walk across the river and the Cynwyd Heritage Trail which is a roughly 2-mile trail along the river. Really beautiful setting. The interior of the hotel is nice, modern, and clean. The room was great with a full kitchen and the high ceilings (11-foot?) made the room feel very open and spacious. The beds were comfortable as well. There are two restaurants directly on the hotel premises. Lark and The Landing Kitchen (TLK). We did not try Lark but we ordered food from TLK twice. They have a small menu, but offer enough variety. The TLK burger was one of the best burgers I have had. The smoked turkey hoagie was solid. I would have liked to try the breakfast burrito but that will have to wait until next time. The hotel offers free breakfast from 6:00 - 9:00 a.m. and it was actually a very good breakfast. All your standard options like bagels, muffins, fruit, breakfast potatoes, eggs, bacon, coffee and juices. They also have waffle makers; the kind where you pour the batter in yourself. There are only two things that prevented this review from being a 5/5 star rating. The shower is very roomy but only half of the shower has glass, the other half is wide open. This made the water from the shower pool on the floor right outside of the shower where there is no glass. Not a huge deal, I just put a towel down. The other thing is that room service came into our room and emptied our trash cans but didn't do anything else. They did not restock the toilet paper, did not make the beds, did not provide clean towels, did not do anything else besides empty the trash cans in the room, which I thought was kind of weird. With that said, we loved our stay and it was the perfect location. We would like to go back and visit again soon.

Great visit to the Residence Inn at Bala Cydwyn for a mini Philadelphia getaway…read more While looking at various hotels in the Philadelphia area, including the downtown area, I saw there were lots of options but many only offered small rooms and charged upwards of $60 per night for parking. Others utilized parking garages "in the area" that were not connected with the hotel and I had some safety concerns with that. I have always enjoyed staying at Marriott's Residence Inns and saw that this one checked all the boxes: good reviews, free parking, free breakfast, fitness center, within minutes from eating options and only 15 minutes away from downtown Philadelphia. The immediate area of the hotel is unique in that it is surrounded by iron works and the hotel builds on that theme with some lovley decor throughout its space. The hotel is right off the Schuykill River. There is a great walking/running trail alongside the river there as well; the Pencoyd Trail. That entire area is separated from the rest of the town by I-95 and some train tracks...very safe and quiet. Check-in process was simple. The lobby was well-maintained with some business-center style computers off to the side. We ended up getting a studio suite with one king bed, sofabed and a kitchen. The room was great...the full-sized refrigerator, kitchen, microwave, iron, ironing board and large TV with adequate channels (including HBO) are always appreciated, especially when traveling with the family. The TV also allows you to sign into a few streaming apps, including Netflix, Youtube and Amazon Prime. Clean bathroom with good water pressure. Efficient climate control in the room as well. Quiet rooms...we didn't hear much outside noise. Ice machines were seemingly on every floor. There are two restaurants at the hotel...one is casual and the other a bit nicer. Hot tea and coffee, iced coffee, water and cookies are free and available at all times in the lobby. There is a "marketplace" shop that sells snacks and drinks in the lobby as well. There is an adequate fitness center, nice-sized pool, a game room (a few games) and a lovely lounge area with a fire place. The lounge area is a quite big and had some great soft/lounge seating throughout as well as lots of board games. A nice place to kill time before check-in or after check-out, or just relax. The stay price was a bit higher than some other options, but the extras and conveniences make up for that. All staff we encountered were friendly and helpful.

When my family and I arrived at the Residence Inn Philadelphia Airport, we were in the midst of one…read moreof the most difficult times of our lives. We had just learned that my wife's father was in his final hours at Jefferson Methodist Hospital, and we rushed from Virginia, anxious and heartbroken. From the moment we called to let the hotel know we'd be arriving late, Kelly West and the staff responded with genuine empathy and understanding. They didn't just check us in--they welcomed us with open arms, making us feel cared for and supported. That first night, after saying goodbye to my wife's dad, the women at the front desk took extra time to comfort my wife. They listened patiently, offered gentle words, and even shared their own stories of loss, letting us know we weren't alone. Throughout our week-long stay, every member of the staff went out of their way to make things easier for us. They greeted us each morning with warm smiles and asked how we were holding up. Some staff members discreetly left notes of encouragement for my wife, while others offered to help with anything we needed, from directions to the temple to recommendations for places to eat that would accommodate our grieving family. As the funeral approached, the front desk team worked tirelessly to help us block off rooms for our extended family, ensuring we could all be together and support each other. They coordinated everything so seamlessly, it felt as if they were part of our family, anticipating our needs before we even voiced them. On the day of the funeral, when the temple's projector failed, Kelly immediately offered the hotel's projector so we could share a slideshow of my wife's dad in happier times. It was a small gesture, but it meant the world to us. Kelly and the staff's compassion, kindness, and willingness to go above and beyond made a lasting impact on our family. Their thoughtful actions--big and small--helped carry us through a week of sorrow, and for that, we are deeply grateful. Thank you, Kelly, and everyone at the Residence Inn Philadelphia Airport, for treating us with such care and for making us feel like family when we needed it most.

Arrived at 8pm at night after 7 hours of driving and was told my room was still not ready. I asked…read moreif check-in was still at 4pm and was simply told "Yes." and that's it. First it was 15 mins and then it turned into another 15 mins and then magically the room was ready the clerk stated. Never once did she apologize or even acknowledge me as a Marriott Bonvoy member. As far as the room goes it was just okay and smelled like mold especially in the bathroom. Beds were okay. Someone used a plunger and it sat out in the hallway near our room from the time we got there until well into the next morning. Am I surprised it wasn't picked up? Nope. This place definitely was not the highlight of our trip. I am sure there will just be a general response like "So sorry this is unacceptable. We will use this to better improve. Blah, blah, blah..." Long story short, proceed and stay here with caution.

Absolutely stunning! Property was manicured, well kept and rooms were very clean. House has so much…read morecharm -- inside and out. Breakfast was delicious!!! Hosts were kind and welcoming. Will definitely recommend!

A lovely, warm environment with wonderful caring hosts who are always concerned about you having…read morethe best possible stay! All beautifully decorated, with wonderful, delicious breakfasts, in a relaxed atmosphere. Highly recommended!

I stayed here a few weeks ago. I booked the Blue Willow room. I was visiting Philly for a few days…read morepurely for myself. It was exactly what I was looking for. Cozy, friendly and within decent range of my destinations. Parking was easy as they have a small lot at the back of the building. Breakfast was delicious and the coffee was great. My room was on the 3rd floor, so beware if you are bring a lot of luggage as there are no elevators (not that I was expecting any). I reserved this room as I wanted the fireplace. My only caveat: If you plan on using the fireplace, it is gas, and I couldn't figure out why I couldn't get it on the first night. I asked the next morning and didn't realize I had to ask for the pilot light to be lit. It was early October and it had just gotten cool out. The hosts were so accommodating! There is a small pantry area where there is a fridge for common use if needed with bottled water and coffee/tea available. (Keurig and Kcups). This was my first time booking a B&B and it was the perfect experience. My only SLIGHT disappointment was that the Wi-Fi left a little to be desired. It was sometimes spotty, but still got me through. I would most definitely recommend it and if I am in the Philly area, would book it again in a heartbeat!

This is an absolutely wonderful bed and breakfast. My husband and I went to Philadelphia for a…read morefamily event that overlapped with my birthday. We had originally booked another place on Airbnb but when we arrived it was dirty and we decided to leave. I found the Gables at the last minute and they had a room and allowed us to check in within an hour. The room was amazing. We were so worn down after a day of travel and the bad Airbnb experience that we would have taken anything clean, but were pleasantly surprised by the pristine, peaceful, beautiful suite that we got. The owners were very understanding of our situation and helped us get settled right away. They were great about helping us get trolley tokens and find our way downtown so we could enjoy what was left of the day. In addition, since it was my birthday they even surprised us with cake and champagne. The morning breakfast was also great and checkout was easy. I am a Penn alum but somehow didn't know about the Gables. It is now my go to place for trips to Philadelphia, I can't recommend it enough. Thanks to the owners for a great stay!

Stayed here for a visit to Penn. Nice to have a free breakfast in the morning. The lobby is on the…read more3rd floor and the valet is on the first floor. Don't expect a lot of service as this is a Homewood Suites. Staff is helpful if you ask them for something but they will not go out of the way. The upkeep of the bathroom area is not the best. Water flow is low and hot water is not all that hot. Shampoo dispenser not working. I do like the spacious room (suite). If you are staying here for convenience to Penn, that would be the reason.

We stayed for 3 days. Not once did house-keeping clean our room or refresh our towels…read more Speaking of towels, we called the desk for replacements. One hour later no one had shown to bring them. Call again, they said we could come down and get more if we really needed them... TV was an issue most of the time. Breakfast was from 7-10am, at 9:00 I came down got my food, at 9:30 they took down the food and told another woman she was too late... We really wanted to use the hot tub, we were told it was down for maintenance the last 4 days. It was still down 3 days later. So maintenance is not a priority here. Service is not a priority.

Of course our flight was canceled for the night and we were stranded. I quickly went on the website…read morebefore the airlines was able to handout vouchers. They have a shuttle that goes from the airport to the hotel every 20 to 40 minutes. When we arrive we were third in line and then probably 30 to 40 people came in after us from the airlines. Staff was overwhelmed, but remain patient and calm and treated each guest with respect and understanding, managers brought out water and snacks to the people waiting in the line. They let us know. We were all in it together, and not to be upset with staff because they were not prepared and the restaurant would remain open, but the food may take longer due to the surge of guest showing up. The room was clean and comfortable. There was an odd sound coming from outside of our window since we were adjacent to the roof but other than that, this was wonderful in a pinch.

I stayed at this hotel for one night and found a lot of things. Someone needs to invest money into…read morethis hotel... The shower door was basically glued shut so I couldn't close the shower doors, so the side with the shower head was completely open. The iron looks like it hasn't been used in years. I was trying to iron my shirt and every time I tried it was like, sticky or something, it wouldn't even glide on my clothes and I had to hold my clothes down in hopes of hopefully ironing my shirt before it got caught again. Then I was wondering why I was seeing random pieces of something that was brown/big chunks of brown, it looked similar to dirt.... I looked at the back of the iron and the part where steam comes out was crusty... yuck! The ironing board creaked more than an old door! That thing needs some WD40. And I know sometimes it's hard to get ink stains out of towels, but one of the towels had an ink stain on it and I know it was probably washed, but I didn't want to use it. One of the pillows also had an ink stain on the back of it, and the comforter also had an ink stain too that I didn't realize until morning. The gym... if you are desperate to workout then use the gym. The floor was cleaner than the mat in this gym!! It looks like the mat was pulled out of a dumpster and reused. The women's bathroom in this gym area were in the back corner. They look like the bathrooms in movies where women get stolen because someone is waiting for them inside. Super creaky door and poor lighting inside. I did not go all the way inside. After I wiped the weights one time, I wiped them again and the wipes were still brown from the weight handles! The flooring in the gym was coming up from every "tile" and there is a hole in the wall, like someone got mad and kicked it. The seats are torn apart and DEEPLY used. The whole area needs to be refurbished. In the morning, I had breakfast at the only little coffee shop that was open at 5:30am. The cashier/barista was very nice and friendly and she made my coffee taste delicious! However, I had to order a bagel because none of the breakfast sandwiches were in yet. Very unfortunate as I was looking forward to a real breakfast before work, but I understand it is not the woman's fault. THE POSITIVE: All of the staff was very friendly and helpful! The service would be the ONLY reason I go back, unfortunately they work in a very run-down hotel. I was offered a free cookie and, as always, it was delicious!

Heavy construction noise, reduced or closed amenities, and not going away anytime soon, yet think…read morethey can still charge normal hotel prices. We selected this property specifically due to the provision of a fitness center with cardio and dumbbell options as well as a late check out so we could stay active and relax while waiting on a flight. Unfortunately, after we checked in and got to our room, we experienced significant noise due to construction on the floor immediately below our room. This included a jackhammer sound, sanding, drilling and such. Furthermore, we soon realized that the fitness center was closed not due to broken equipment yet as they were using it to store air conditioners for the construction. None of this was disclosed on the website when making a reservation, at check in, or in written communication in the room. We tried to make do yet found that at times we couldn't even hear the tv or would have had to turn up very loud and risk headache from that or the construction noise. I do not believe this is up to IHG standards by any means.

We got here very early this morning after our flight was delayed. I had requested a crib or pack n…read moreplay. When we got there they told me "we don't have those". I had to make a palletb on the floor with blankets and pillows for my son. I was too afraid he would fall off the bed. You can tell this was converted to a "nicer brand hotel". The beds are updated, there are Dove products in the bathroom, and the furniture is sturdy. The problem is that the carpets haven't been changed or cleaned. It still has that feel of an inexpensive one night hotel. I spoke with someone today and they told me a crib was available. I told them I couldn't continue my reservation with them if they didn't have one. The crib was delivered to my room almost immediately. The area surrounding the hotel is cute and scenic. The Delaware River is right next door and so is a historic and kiss friendly park.

This is at the airport. Quiet and clean. They have a restaurant off of the lobby that sells…read moreAmerican fare and drinks. Not sure who the owner is, but if they showed this hotel a little live by updating the rooms and furniture, this would definitely be a go to place. However, maybe the thought is that since it's connected to the airport, folks will pay to stay here no matter what. The rooms literally look like they haven't been updated since it was built.

The entrance from the airport is a little tricky since the sign is small and right before the…read moreparking lot entrance of the airport so be on the look out. The walls ate very thin and you can hear everything. The water pressure is a bare minimum and some of the bathrooms show wear and tear at this location as well as the downtown Philly one. Staff and bell boys are friendly and we got an extra towel super fast when requested. They have airport shuttle from 4am to 12. That took us straight to the terminal. They have a snack/Starbucks coffee shop on main floor is you need snacks etc. Convenient for direct airport transfers for early flights and car return rental (Hertz) was across the street.

Clean rooms every 3 days. Have to rent microwave. No seating in lounging area and the exit door…read morehandle is broken.

They have a beautiful infinity pool with awesome city views perfect for a self-care day.read more