5 stars for customer service, 1 star for cleanliness. We needed an FAA-approved pet carrier so that…read morewe could take our cat on a plane. When we arrived, there were a wide array of carriers available and we weren't sure which one to buy. One of the store employees went above and beyond to help us find the right carrier, even going online to double check our airline's size regulations and recommending other items that we might need. She also opened up another register to personally cash us out rather than have us wait in line. I was surprised (in a good way) at how much she was willing to help us. The store is apparently being renovated right now, but the dust and dirt is out of control. I worry about the birds and small animals in the store breathing that in 24/7, as well as the employees. The carrier we selected was absolutely covered in dust and dirt, to the point that the employee who helped us got a duster to brush it off for us and it created a huge cloud. Everything we bought from the food and water bowl attachments to the carrier was covered in a layer of dust and dirt. Also, the floor is unsightly and in disrepair. I hope that it's included in the renovation project, because it really needs updating. Even with the renovations in progress, the level of dust and dirt on the merchandise is unacceptable. There needs to be at least one employee dusting and facing the items on the shelves daily. I've worked plenty of retail jobs, and most of my former managers would have flipped out if our merchandise was that dirty, renovations in progress or not. I would shop here again, but not until the renovations are done, the shelves and displays are wiped down, and the merchandise is properly cleaned.

Dog Grooming: Things started out okay with one of the groomers, but it got worse over time. The…read morewomen in the area (no men) spend their time laughing, joking, gossiping not paying close attention to their dogs. No management cameras to monitor groomers. First couple of appointments were fine. Then, on the first bad occasion, the groomer used a shampoo that made my dog's hair fall out in small clumps. When I questioned her, she said that my dog probably had an allergy. Okay, I can understand that might happen. The next appointment, when I returned, my dog's fur had been gouged on her backside by clippers (this was later verified by a groomer at a professional salon). When I asked the groomer what happened, no apology, no explanation, just "It'll grow back." I was not happy and when I questioned the groomer about why it happened, I got no plausible explanation. I left and decided not to return unless absolutely necessary. I do not recommend PetSmart for dog grooming. There's too much staff playtime going on instead of paying close attention to the dogs. Managers are not monitoring the groomers. Sadly, PetSmart could be a top-notch company with great employees, but the people chosen for this location are poor examples of professionalism.

This place is interesting. I don't really know what they specialize in. So I'll just say that they…read morespecialize in a lot. You can find dog food, fish, lawn care items, fencing, plants and clothes here. They have a unique assortment of goods and fair prices.

Made a regular stop at CountryMax in Dewitt on March 28, 2023 to stock up on dog treats, cat…read moretreats, birdseed and squirrel food. Jules was working the register and was extremely helpful in answering our questions regarding birdseed (sale items, best sellers, etc....). We were concerned about switching to a different brand of birdseed. Jules was extremely pleasant, professional and helpful. We love this stores variety. Everything from gardening, bird and bat boxes, items to assist pollinators, indoor plant pots, pet supplies, children's items, etc...

Petco on Erie Blvd. in Dewitt NY has provided me with more dramatic experiences than any business I…read morehave ever reviewed. In summary: While they are superficially friendly and pleasant to work with most of the time, when things go wrong their customer service is very lacking. My initial experience with Petco was good; We bought a parrot (Green cheek conure, the one you see in one of my my profile pics) at this store The lady in charge of the small pets area at that time (Peggy) was very knowledgeable, polite and helpful; we initially spoke with her first, then went home to think about it and returned to buy the parrot. We returned the next day (Sunday), Peggy wasn't there so we were assisted by a less knowledgeable employee (he gave us the wrong supplies for the bird, didn't know what food we should buy etc.) who fortunately is no longer there, and Peggy was later replaced with another less knowledgeable employee. We were buying the bird with a gift-card. At the register my daughter was so excited, with the bird / bird carrier in her arms looking forward to bringing the bird home. Unfortunately, one of PetCo's servers went down- the one the processes gift cards. The cashier could not process the gift card. The "manager" came over and explained that we could not purchase the bird until their issue was resolved; so I said "You're not going to take that bird away from her, because of YOUR issue, are you?" Well, they did- I'd been shopping there for years but they couldn't make any arrangement for me when THEIR system was down! It was easier for them to make a kid cry instead. I happened to know that any customer oriented organization should never be reliant on a single server. One other day, shortly after I took a photo like most good Yelpers do, the small pets manager comes up to me and demanded that I delete the photos taken, in her presence, or that I would be arrested by the police. She claimed it was against PetCo policy and they used the police to enforce it - for those of you that know anything about the police their job is not to enforce private company policies, thats a civil matter, so dont ever be intimidated when someone threatens you with the police for something like this. I cannot give the place one star because the fact of the matter is they have many decent staff member & no one has better prices on pet food than PetCo; so now that is all I use them for- you get a much better deal if you buy online + select in-store pick-up. Store is reasonably clean. Dog grooming services available

lady in store would not sell me a goldfish, said i needed a 20 gallon tank and a million other…read morespecifications for 1 goldfish that costs 50 cents. said they're used for food for other animals, but this is america and a free country, i should be able to own a 50 cent fish as a pet if i want to

Sooo happy with my decision to bring my pup to this daycare. The staff is friendly and…read moreknowledgeable about a variety of dogs. The size of the building allows for indoor and outdoor space to play. They treat every individual dog as if they are their own. Price is better than other daycares I've seen. Can't say enough good things about Blue Collar!

From the owner: We provide dedicated, compassionate animal care that allows pets to stay in a supervised and fun…read morehome environment while their owners are away. We are proud to give our pets the highest quality care and are committed to ensuring the comfort and well-being of every animal we look after. Contact us today to learn more about our doggy daycare, doggie day camp, and dog grooming. Other services include: Dog Daycare Syracuse NY 13214 Dog Sitting Syracuse NY 13214 Dog Care Services Syracuse NY 13214 Puppy Daycare Syracuse NY 13214 Enjoy the day and have peace of mind knowing your pet is in good hands. We understand every pet is different and will work with you to ensure your animal has everything it needs to be happy and comfortable. We look forward to providing you dog products, dog vaccinations, and puppy daycare.

Great bird food selection and feeder selections. Most food is a little more expensive but well…read moreworth the money. It is no waste food.

A VERY special bird lovers place. I absolutely love going there & the birds love their fresh…read morequality food, feeders etc!

Everything i have shopped here many times.And had a good experience every time. I have purchased…read more many pets here and shop for their food and toys many times

i bought 2 fish from there last week woke up this morning to both of them dead due to ick and it is…read morenow on my 50$ betta fish. so i can say i will not be buying anything else from ack's exotic pet store. buy at your own risk.

I needed a new harness for my energetic dog. They invited…read moreme to bring her into the store, and helped with choosing and fitting. Properly, allowed me to walk her around the store to check out how well it worked. Definitely made the sale! On the way home, I stopped and walked my dog in a high arousal environment: the Nelson swamp unique area boardwalk! Their knowledge and helpfulness were outstanding. The walk was non-stressful! Thank you very much. Definitely going to be a regular customer for my dog and cat needs.

Supposed to get a free 14 pound bag of dog food and they would only give me a 5 pound bag because…read morethey said I must have gotten a 5 pound bag previously which only makes me eligible for that which I never get a 5 pound bag it's under new ownership and it shows

This is the best aquarium store in the area. The guy who runs it has been very helpful the few…read moretimes I have been in. He has different types of stones, plants, fish and fish products. I've gotten stones, fish and shrimp and all of it is doing well in my tanks.

Awesome family business with great pet products that are super healthy! You & your pets are always…read morewelcome! Big plus is your purchases help rescue auction mill puppies! Please support your small family business!

From the owner: We are a unique pet supply store located in Liverpool, NY. Purchases help dogs in need! We use a…read moreportion of our profits to help Pupp's get out of terrible conditions & into responsible, loving homes. We sell products from companies that give back to animals in need. We carry all natural treats & chews from companies that practice humane farming. Our store offers quality products at affordable prices. We strive to maintain a clean, sanitized store. #goodvibes #shopsmall #shoplocal #madeinusa