Got two toy poodles from here and both had pneumonia. One had pneumonia so badly she had to be…read morehospitalized at the ER for two weeks! She could have died if I hadn't saved her! Very traumatizing. Plus, I was looking at a boy toy poodle and a girl. Deciding if I wanted both. They rudely let another couple come up to me and try to pressure me into letting them have the girl and then I decided I wanted the girl and wanted them both and was there first but they rudely let the other people have the boy. It still saddens me to this day that I didn't get to go her brother. Terrible experience. One of the toy poodles has liver issues from time to time as well: the other one has breathing issues from her lungs being scared from pneumonia.

Racist establishment. My husband was racially profiled when trying to look at fish. He has…read morepatronized with them for years and has NEVER had an issue. I guess all Black people look the same to them! And they pull this on Juneteenth.

I regretfully am no longer a customer of Kathy's Grooming. Kathy has always been awesome. But…read moreafter 2020, the level of grooming skills and customer service changed. Kathy is still awesome. I cannot say the same for the groomers. I had to remind them to clean my dog's ears several times. My poor Yorkie looked terrible several times after being cut there. He looked like a rat. One time they didn't cut the hair from around his ears and I thought his ears were flopping on their own as I never had a yorkie before. It was because they didn't cut the hair on his ears. But, why???? There was an issue almost every time I got my dogs groomed and I grew unhappy over time. Before I put the blame all on Kathy's business, it was my fault for canceling at the last minute quite a few times. So, I can imagine how frustrating that was for her. We finally ended our relationship today when she told me the groomers told her they did not want me to return. I was with Kathy's grooming for 11 years. I will miss her. But, I will not miss Kathy's Grooming the business. There are many great grooming businesses in this area, especially mobile grooming businesses competing for business. If businesses want to stay competitive they should make sure they they strive for excellent customer service or risk losing customers.

Kathy's has always done right by us, a lot of times they'll take or dog without an appointment,…read morewhich is the most convenient thing I could ever ask for. All the ladies at Kathy's are super nice and professional. I've never caught attitude or flak form anyone. My dog is always in and out quickly, with everything I've asked for done in a professional manor. Our dog kipper absolutely loves Kathy, he looks forward to going and getting his nails trimmed. Overall Kathy's is solid, clean, professional. We've only been coming to Kathy's for about a year or so and they honestly keep getting better with time. Much love here!

Sage is the girl you need she knows everything about everything she can help you. She will help…read moreyou. She's all about you and trying to get you. She knows all about the fish all about their aquatics. She knows everything about the animals. She is very knowledgeable and very smart and very fast and very helpful and will explain everything to you and help you set up your fish tank help you get everything together. Tell you what you need what you need to weigh and get she is the best there can be five other standing around talking, but the only one that's gonna help you with Sage Sage is the one you want you're the best thanks so much for all your help today and last week we love our fish tank thank you so much for all for everything you taught me about my fish tank thank you. You're the best thanks. Don't forget to ask for Sage.

We've been buying our dog food from Petco for years. They used to have a much better rewards plan,…read moreand more affordable dog food, but like everything, inflation has jacked up their prices, and when it's time to refill, it's hit or miss whether they have it in stock or not. They have a deal currently, but 9 bags of food, get the 10th free. I believe it used to be buy 7, and get the 8th free. But if you forget to cash in the free bag when you check out, it eventually expires, which I feel is a dishonest practice. I've reached out to them about lost credits, and never heard back. Additionally, when I purchased something in the last, and returned it they gave me a store credit, which there is no way to use on the app, which frustrates me because the pricing when you order online is better. If I wasn't worried about upsetting my dog's stomach by switching foods, I'm sure I would take my business elsewhere, and I still may

Girl working reception is incredibly rude and shouldn't be working w the public…read more Basically tricked me into a subscription by asking me to sign after vet visit.

My dog had an appointment at 11 AM and I was told that I could pick him up once he was done…read more however, when it was 4 PM and I still hadn't gotten a call I called just to check that it was OK for me to come pick him up. turns out they had my dog in a tiny tiny crate since 11 AM and they hadn't even gotten to him. Do not bring your pet here. This is animal cruelty.

My sweet Olive is no longer with us, but I cannot begin to tell you how wonderful Northwood was…read morefor us. The owners and staff were so caring and professional, going way beyond what I would expect. I moved back to High Point when Olive was 2 years old, and remained with Northwood until she passed at 14. When I lost Olive, I also lost many friends. Due to travel and health issues, I no longer have pets, but hope to (God willing) sometime in the future. I am amazed that anyone would have a negative review about Northwood. They were always up front with me about treatment, medication, etc. They fit Olive in whenever needed, and even gave us a break on certain treatments. They were fair and honest. Can't get any better than that. I wouldn't go anywhere else. These folks are the best!

Pricing is ridiculous here!! My friend adopted a cat and took it here for an initial checkup. All…read morehe wanted was vaccinations, fecal check, bath and nail trim. He was told they don't really do baths, (what??). They didn't do a nail trim, didn't do a fecal check (owner was told to bring a sample back instead of just using a fecal loop right then??). So for vaccines ONLY it was over 300 bucks. Thats highway robbery on top of being unprofessional. What kind of vet can't do a fecal? Then...stool sample brought in and owner was charged 20 bucks for an "expedited in house check"? Vets NEVER send out a fecal!! It's been 8 hours since sample was dropped off, still no information, so how is that expedited? I'm a person that did the fecals in a vet's office-it takes 5 minutes tops. So for a fecal check it was 75.00!! I've never heard of paying more than 20 for a fecal and that's high. This place is a rip off and I think they took total advantage of a new pet owner. The expedited fee at the very least should be refunded. *updated to add* When my friend called to check on 'expedited' fecal 2 days later, they LIED and said they had called and spoke to his wife, (who passed away 3 years ago). LIED!! What kind of business is this??

Friendly, clean, well organized. Ample parking and you don't have to walk a huge parking lot…read more Good variety of pet food brands to include taste of the wild, arcana, blue, victor, diamond, just to name a few. They have a couple birds hamsters, bunnies , and a lot of fish!

Depends on what you're going there for. I went looking for a car seat…read more Cons - only 1 car seat option and it was ridiculously expensive $70. Just too pricey for me. Pros - friendly and helpful staff. Lots of pet clothes to choose from. Lots of toy options.

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

1 Star - Unresolved Service and Lack of Communication…read more I purchased a puppy alongside a paid 5-week training program costing over $2,000. Upon delivery, the puppy demonstrated no basic training, crate conditioning, or housebreaking. When I reached out regarding these issues, the business became entirely non-responsive to my emails and messages. While the company posted a public response to my initial review stating I needed to follow up, they continue to ignore all direct private communications and have refused to offer support or address the unfulfilled service. Prospective buyers should exercise caution and retain all documentation.

I love this place! It's locally-owned, they have a huge selection, and great hours. What more could…read moreyou ask for? I have been helped on more than one occasion, and had a pleasant experience each time. They have a lot of fun events and a rewards program. I found a great cat food for my babies here, and it's a great price! Take that, big box stores!

I didn't realize how large this location was. They had a great selection of pet clothing, toys and…read morefood. I felt bad for the nice gentleman who helped me. Some customers came earlier and just disheveled the clothing rack. While reorganizing, he was very helpful and I was able to get my doggie "little brother" a nice new sweater to brave the approaching weather storm. His advice helped me pick the right one. My little brother likes it.