I don't even no where to begin!! I have bought a lot of cars over the years. This was by far the…read morebest customer service I have ever received buying a car!Most of the time when you buy a car you have to wait for ever to sign and process the paper work. Not at this dealership. They had me in and out in less than an hour when I went to pick up my car. If you want someone who will treat you with respect and give you the best service you don't need to look any further than High Country!! When I get ready for another car in a few years I will definitely be back to see these fine people. Lynn

BUYER BEWARE: High Country Toyota of Scottsboro, AL Turned a Routine Maintenance Visit Into a…read moreNightmare My son's vehicle was completely drivable when he brought it to High Country Toyota for routine maintenance--brakes and spark plugs. What should have been a simple service became one of the worst customer service experiences our family has ever encountered. First, he spent over 8 hours at the dealership waiting for the work to be completed. Less than four hours after leaving, the engine began shaking violently and the check engine light started flashing. The reason: a faulty spark plug was placed (by High Country Toyota) on the car which broke off and fell in to the engine. The vehicle had to be towed back to the dealership (45+ minutes away) as it was now, not drive-able. High Country Toyota initially accepted responsibility and paid for the tow. We were informed, with text messages documenting the work, that they had to disassemble the engine to remove a broken spark plug and perform additional repairs identified during their diagnosis. My son paid over $3,500 for those repairs. After finally getting the vehicle back, the exact same problem returned within 12 hours. This time, the dealership refused to pay for the tow. So another $250 was spent to get the vehicle back to their shop. Once the vehicle was returned, we learned that a part my son had already paid for had never been installed, yet they allowed him to drive away with the vehicle anyway. Now the story has changed. They are claiming they never had to go into the head gasket covers--despite previous communications--and are refusing to take responsibility for repairs that was caused from the spark plug falling into the engine and causing extensive damage that was NOT there prior to the initial maintenance for brakes and spark plugs being replaced. Instead, they are recommending an additional $5,000 in repairs and offering only a "small discount." To make matters worse: Meredith, the service advisor, was rude and repeatedly refused to allow me to speak with a manager. Requests for calls from the manager Scott and master mechanic were ignored. We never received the promised callbacks after multiple request from Scott The only employee who consistently communicated was Lexi, who simply relayed that management and the master mechanic were denying responsibility. We have spoken with multiple independent mechanics with over 40 years of experience, and they have all expressed concerns that the explanations we are receiving do not add up. The car was running before it went to High Country Toyota. After trusting them with routine maintenance, we've spent thousands of dollars, endured multiple tows, countless unanswered calls, conflicting explanations, and are now being told to pay thousands more for damage they refuse to acknowledge. Accountability matters. Customer service matters. Transparency matters. Unfortunately, based on our experience, High Country Toyota of Scottsboro, Alabama failed in all three. We have saved text messages, invoices, and documentation of everything. Consumers deserve better.

Best car buying experience ever. Staff was professional , honest and very accommodating…read more Straightforward .if you are in the market. This is the place to purchase

New dealership with lots of growing potential. Came to visit Albertville from Athens to see what…read morethey had to offer and this smaller dealership was like a hidden gem compared to the rest in its area. Bryan first came out and greeted us, I didn't feel pushed or pressured to do anything but I was curious about a vehicle they had. I got to test drive it and inspect it, guy was honest and laid back. Decided to purchase the vehicle and the financing guy, Logan, was just the same way. Chill, laid back, and didn't try selling me any unnecessary stuff. I was also promised a window replacement for the car and a minor code fix from the engine light. Both were fixed the following week as promised with no extra cost to me, as promised. All in all, good dealership, they kept their promise, and I just wished I got to meet the owner that day to thank him for the great experience. I'm now a proud owner of a mustang GT 5.0. Wish more dealerships were like this one!

I had a great experience with the service center. Donahoo did not sell me the Blazer, but when I…read morecalled to ask for maintenance, they penciled me in no questions asked. On the day of my appointment, they took my car in immediately for service. They told me it would take about an hour and a half and they completed timely. When I went out to pick up my car, they had run it through the wash for me which I thought was super awesome! My service rep had a smile on his face and was super kind. So, I highly recommend Donahoo for service needs.

I booked a service appointment online.. the day of the appointment they called me and said don't…read morecome because their online booking doesn't "catch up on the computer".. some weird excuse.. what's the point of even having booking availability online if it doesn't work at all.. don't book service online because it doesn't work.. better yet, don't go here at all.. They just lost a customer for service and I was in the market to buy a new 70 thousand truck in the next year.. bye bye

Many people feel jaded by their experiences of buying and selling cars. If you think that way, you…read morecan rest assured that you are in the right hands with Orion Jackson. Not only does he do a great job and communicate well, but he also gives impeccable customer service and is just an all-around great person. You will not be disappointed.

I was looking for a late model Ford F-150 and found one on the internet and it happened to be at…read moreValleyside Automotive. I called and talked to the owner Orion and he sent me pictures of the truck inside and out. He assured me that this was the truck I would like. He held the truck for me until I could drive to Huntsville to look at it. Upon arriving at the dealership the next day I was greeted in the most professional way. After talking to Orion the truck was everything that he had told me it was. I purchased the truck for a great price and if the occasion arises that I need another vehicle he will be my first call. Orion and his staff are very professional and actually care about their customers. Johnny Duncan Northport Alabama

Hats off to these boys! Hero's and seriously great…read moremechanics! Thank you guys for your prompt, attentive and quick professionalism! We seriously appreciate you! Keep up all the great work, if we ever need you we will return!

My longtime mechanic. Work on my cars and truck. Have…read moreinstalled aftermarket improvements. Good service with a sense of humor. Tires, too.

Owned by the same people as the Ford dealership. Ford dealership is uninformed and out to take…read moreadvantage of you any way they can. please avoid all Russell Barnett brands. They bait and switched me. Negotiated one price and then changed the price after I got in the store. cannot be trusted.

My husband and I are stunned at how amazing this buying experience was. We were in and out with a…read morenew car in one hour! That includes test driving, getting the estimate on our trade in, negotiation, and all paperwork. They also beat other dealerships on the trade in value right out of the gate. There were no pushy sales tactics and everything was completely above board. We have bought several cars over the years and will never buy anywhere else after this. Special thanks to Chris, the sales manager, and Andrew, our wonderful salesman. We never dreamed buying a car could be like this!