Owned by the same people as the Ford dealership. Ford dealership is uninformed and out to take…read moreadvantage of you any way they can. please avoid all Russell Barnett brands. They bait and switched me. Negotiated one price and then changed the price after I got in the store. cannot be trusted.

My husband and I are stunned at how amazing this buying experience was. We were in and out with a…read morenew car in one hour! That includes test driving, getting the estimate on our trade in, negotiation, and all paperwork. They also beat other dealerships on the trade in value right out of the gate. There were no pushy sales tactics and everything was completely above board. We have bought several cars over the years and will never buy anywhere else after this. Special thanks to Chris, the sales manager, and Andrew, our wonderful salesman. We never dreamed buying a car could be like this!

Just to search inventory they want name,email and phone number. I put info in a few months ago, now…read moreit's non stop emails ,I have blocked and put them in spam now it's calls on my phone. I guess car sells are down by their actions. This is why you need a vpn ,they must be selling personal emails, mine is already on dark web from companies like this dealer always trying to pressure you. I tried to look again today at inventory and between personal emails and them blocking me because I rejected all cookies ,makes me wonder about them

Well I must tell ALCON that Russell Barnett Chrysler Doge Jeep in Winchester, TN (931.967.9000) was…read morewonderful to work with. We ordered a 2021 Wrangler custom build via the phone and could not have been happier with the process. Their pricing was better than anyone and they did not try and upsale you at everyturn. Only time we had to go out there was to pick it up! If I ever decide to buy another one, I'll do it with them again.

We absolutely love their service department! Mike and his team are honest, friendly and…read moreprofessional. We have taken a couple of our vehicles there for servicing and always leave happy. We even took my classic car in to have the A/C system checked out. My father had installed it, but it wasn't connected before his passing. So we left it to Mike and his crew and they handled it! We won't go anywhere else!

Speak with Chris Burton sale consultant, I have purchased many cars before but I took the reviews…read morefrom here at yelp and Chris is one of the reasons they must have a 5 of 5 stars. He is a very trustworthy and very knowledgeable sales consultant, he is a very professional to work with. The entire process of purchasing my 2024 F-350 was so easy and very pleasant no games no gimmicks here the entire staff was awesome. I highly recommend this dealership and specially Chris Burton Thank you so much Chris and will be back for another purchase for my Son soon

Liars!! Complete and utter liars! They have this really fancy, "user friendly" website that lists…read moreall of their inventory and even allows you to calculate your car payments!! Sounds almost too good to be true?? That's because it is! What they do not tell you, is that not only is their inventory not guaranteed to be in stock, but their car payments are vastly different then what is advertised on their website! So an eight year old basic run of the mill Dodge Ram work truck went from being $20,000 at roughly $350 a month, to being almost $30,000 at well over $500 a month!! " It's our websites fault"! Then for God sakes!! Fix it!! This place needs to be shut down and the owner needs to be in prison for fraud and false advertising! Negative infinite stars!

Great experience there. Ryan was the guy that handled the sale of the 2014 Mustang convertible I…read morebought. Very friendly and found a much better % rate than the credit union I am a member at. Thanks again Ryan. Now top down and cruising the roads.

Russell Barnett Ford has the most skilled and honest dealer service center that I have experienced…read morein my sixty years of owning cars. Chris Mantooth, the service manager, has gone out of his way on several occasions to save me money on a repair. Dealerships are infamous for charging outrageous prices for labor and parts, but Russell Barnett is one of the rare exceptions. Phil White

Bad actors in this dealership. Salesperson #1( JC) negotiated one price to get you in the door…read more After you are onsite they will bait an switch you and charge you more than you negotiated. Do not ask for two key fobs for a Ford at this Ford dealership they will not be able to afford to provide that to their customers. Called back later to talk to salesperson#2 (Bob), told me over the phone he went to his manager and price was firmly 3K more than the price listed online. When told that was higher than the price online questioned what website I was looking at. It was their website. Without dicuss with the manager to clarify he then said the price online was firm. Obviously had no idea what the price was on his vehicle. Very unprofessional, will treat you as a problem/piggybank and not a customer. Do not recommend

Had a vehicle purchased there towed there after the engine was covered with transmission fluid…read more They have had the vehicle 4 days and have yet to "look at it". They placed me on hold for over 30 minutes and seemed angry that I had called to check on progress.

From the owner: Gentry Chevrolet Buick GMC is located just 20 minutes from downtown Chattanooga in South Pittsburg,…read moreTennessee. GENTRY is a family owned and operated business that was founded in 1932. We have and never will charge a "doc" fee to our customers. Why should you drive to South Pittsburg, Tennessee... "To save money...that's why!" Visit GENTRY Chevrolet Buick GMC and help us celebrate our 80th Anniversary! Thank you, Chattanooga and the surrounding area for your customer loyalty for 80 years! GENTRY Chevrolet Buick GMC is where you will find down to earth people, down to earth prices... right down they road!

Amazingggg! Just amazing. I purchased a 16 Mustang from these guys back in September & I was…read moretreated with 100% fantastic customer service. I work for a small used dealership and was so impressed on their customer service level, the internet manager went above and beyond for me, even staying late since he and I could both relate on long days. I appreciate everything he did for me and would recommend them to anyone in the market for a newer car. I appreciate these guys so much. Brandi

I ordered a touch up paint through the official Toyota website, and selected John Roberts Toyota…read morefor pick up (only store available near me for pick up). I was informed by confirmation email (when I ordered) that I would get an email from John Roberts Toyota when it was ready for pickup. After two weeks, and no email, I called weekly to check in (they promised on the phone to call and email when it was ready for pickup). Almost 4 weeks later, I finally call again to ask if it's ready for pickup and they said it is (no phone call or email, like promised/expected via the Toyota website). I drove an hour to pick up the paint since I was leaving in less than 48 hours to an out of state convention where my car would be included in content. Unfortunately, when I picked up the touch up paint (which was in a plastic package), I had no idea that they gave me the wrong color. I applied the touch up paint to my car the next day during my lunch break (after a fresh car wash), and was confused by the color that applied. I didn't have anything to remove it, so I just hoped that it would dry the correct color, but it didn't. When I called John Roberts to report that they had given me the wrong color and that I needed the correct color that day, they said I would have to purchase a new touch up paint (because the manager had left, wouldn't answer calls, and nobody at the store knew how to do an exchange or refund), and make it in time for closing when I had to finish my shift. There were no accommodations at all for their mistake, not even paint remover. I asked my fiancé to book it from his work to the store and get me the touch up paint since my car, now, had an incorrect paint color on it and sent him with proof that I had purchased a specific paint color on the website and they gave me the wrong one. He barely made it before closing and charged him for the paint. I left more than one voicemail with the department manager/head of the parts department to try to get a refund for the original product, but he has never called back. Worst experience ever, nobody in the parts department knows how to do their job, and super unprofessional. Would NOT recommend.

I called Gentry's Service department and asked about getting a safety recall performed on my car…read more They said no problem and asked how long before I could come in. I said in an hour to hour and a half. So I drove there and when in and started getting Signed in and was told that they couldn't get me in after informing me on the phone that it would be no problem. They advertise fast and friendly service but it isn't. I will spend the time now to go to another dealership that actually has fast and friendly service.