If you are looking for a regular dentist office for basic service, like a cleaning, this Dacula…read morepractice isn't it. The Good: The end result of the cleaning service is very good, but not the best. The Bad & The Ugly: After a cleaning service, a dentist typically comes in and evaluates or inspects the teeth. At least, this has always been my experience elsewhere. At this place, the dentist marches in with dollar signs in his eyes as though you walked in with 15 missing teeth, an overbite, and a misaligned jaw. It is clear that the objective is not to give you a clean bill of good oral health, rather, it is to tell you a host of services that you "need" that they are all to happy to go ahead and jot down in your file and get you set up with an appointment ASAP! I have a reasonable tolerance for nonsense, having dealt with the public in my career, so while the salesman, er, dentist was rattling off procedures, I just said "Hmm, hmmm." After he left the room, I was more than ready to go. But wait! The hygienist asked me to wait a moment while she left the room. That "moment" turned into what felt like 15 minutes of nothing, so my patience did expire, and I made it clear that I needed to go and asked WHAT IS THE WAIT FOR? That's when she owned up and said that they were pricing out all of the procedures and were creating a price list. Why the secrecy? Why couldn't the wait request have included an advisement that they were working on that? I'll tell you why, it's because they knew that there was NO way in you-know-where that I was going for that schtick! I had been here twice, and BOTH times, it was the same song and dance. Continue to wait? Nope! I left! Things may have been different if I have said, "hey Doc, I don't like xyz about my teeth, can you make a recommdation?" But, to just get a cleaning and having an it-ain't-broke-but-we-can-fix-it experience is beyond the pale for a medical facility! That's just like going to the service department at a car dealership. You go in for a simple oil change, but they come back to you with a price list for an urgent engine replacement and a new radiator. Smarmy, grimy, slimy to say the LEAST! If this practice is hard up for cash, how about getting out in these streets and offering services to those who actually need them? I see jacked-up mouths literally everywhere I go. Literally. Stop trying to make money by the hard upselling. They will see me again on the 12th of NEVER! I do NOT recommend for standard dental care services!

Please look out for bills after service. I recently had a dental cleaning. The cleaning was good,…read moreplanning to go back, but I am disappointed that they assured me I would pay cash, my insurance does not cover. I paid everything before the service, only to receive a balance saying that my insurance did not cover it. what again, after I paid, I read reviews about bills, but I did not know it would happen to me.

I have been here several times. Both the dentist and staff are warm, caring and good listeners…read more After a checkup, a crown and a filling, I can honestly say that they are very skilled. And their prices don't break the bank, an important feature to me since I have no dental insurance. I'm very happy with this practice and I think you will be, too!

ABSOLUTELY HORRIBLE DECEPTIVE PRACTICES. Had a tooth replaced, they decided after 45 days they…read morewould call the procedure an emergency and "forgot" to check with my insurance. They hand me a bill for $2500 and only because I have insurance do they then reduce the bill to $1500 because my insurance wouldn't allow them to bill me the $2500. And I quote, "it's your responsibility to know your insurance and what they cover and not". Well Rita, it's my responsibility to trust that you're not going to try and rip me off, but nope Rita, that wouldn't be the human thing to do. What an absolute rip off and Rita was a pure pleasure to work with. Let me tell ya. AVOID AVOID AVOID.

DO NOT GO TO THE DENSTIST! If you do, I advise that you to request a detailing of the insurance…read moreclaim being sent to your insurer. I have two dental plans, and they submitted claims to each insurer, and were subsequently paid by both, for the same service. This happened twice. It wasn't until I reviewed the current claim that I discovered what they'd done. In additional to receiving over payment, I was charged a fee at the time of my appointment. I spoke with the office manager, and was told that they would correct the matter, and that I would receive a refund for the payment i made at the time of my payment. Neither has been resolved. The dental claims have been closed by my insurers, and I have not received a refund. They basically maxed out my insurance allowances on both of my policies in January of this year. Consequently, I will have to pay for my cleanings out of pocket this year. This practice is the epitome of why dentists are not trusted.

Billing department is awful. You basically have to do their job for them. They will over charge you…read moreand try to hassle they way out of refunding the money you over paid. They will lie and say you're in network, but once processed with insurance it states out of network. Horrible communication and lack of accountability.

Grayson Family Dental is amazing! Our entire family goes to Dr. Hoang for all of our dental needs…read more Dr. Hoang is very personable, he loves his patients and makes sure he knows each his patients. And- he remembers all of them! He has a super gentle touch so he is not a at all going to make you feel uncomfortable in the chair. Even the novocaine injections are a breeze. He is very knowledgeable and always takes his time to provide us with the answers we need. The dental assistant, Rosa is the best, she always takes her time to make sure you are comfortable before Dr. Hoang begins his work. They are always professional and kind. Susan is very very supportive when it comes to coordinating our insurance (which can be so confusion) for care. Susan is thorough and detailed in explaining my insurance deductibles copays and costs. We are forever loyal to Grayson Family Dental! We're never going anywhere else.

I just want to thank Dr. Hoang and Rosa for being so patient with me. You guys are the BEST!! I…read moreTHANK GOD FOR SENDING ME THERE!! Dr. Hoang, from the moment I walked into your office I was at peace. Thank you once again for Everything!!

Greatest service for all kind of teeths. Dr. Vo is a Saint who has magic on teeths. That's it. You…read morewill never disappointed and please brush teeth more ha ha ha ha

I got my braces, filling, and wisdom teeth extraction here. The team are indeed friendly and they…read moretry their best to accommodate people. My braces was completed faster than expected plan, and it looks as I expected. Filling was pretty standard, but one of my filling fell off after 3 years (it was at the edge and I guess I bit too hard). The wisdom teeth removal was excellent for me (for the two upper teeth). It was done too fast that I prepared myself for nothing. They also gives clear instruction and called to check everything is fine. I didnt even have to take ibuprofen at night because there is no pain (only takes one dose because I was afraid the pain would kick in). One plus thing is when they inject the anesthesia medicine, they did pretty well and I didnt feel pain, so that alone could be enough for me to go here. This place is always busy lol and you know if a place is busy it means they did good. I must admit that the price is slightly higher than the other online quote I found (but you know quote means nothing and I only have been going here so I really cant say lol), but you get what you pay for. If you have good insurance and want to have a good experience, I would recommend this place. Oh and about the price issue, I did research and I found out that it is yours responsibility to check and understand your insurance. It's quite a long read, but yeah you have to learn how insurance work.

Love the office and the staff however, after stating I needed a deep cleaning, to which I refused…read moreand only asked to do a normal regular cleaning, they refused to do anything further unless I scheduled a deep cleaning. I'm already apprehensive of dentists in general but, to be offered something I was refusing and not accepting that I would do just a regular cleaning, I felt like I was being forced to do something I didn't want to do. No follow up appointment was made.

I regret not checking the reviews before booking an appointment. Upon arrival, I was told…read more(after waiting several months) my appointment was cancelled because I did not confirm prior to my visit. I was told that someone left a message letting g me know that this appointment was cancelled. Just checked my messages, there is none. The next available is 2 months out. What a terrible way to do business. The receptionist was non chalet and cold. I'll be taking my business where it's appreciated.

Hard to find a pleasant experience these days and I didn't expect it to be at the dentist but every…read moresingle person here had a great attitude and genuinely seemed to care about my dental health. I hadn't been to the dentist in a decade partly bc everyone is afraid of the dentist but Susan gave me a great cleaning and made me feel welcomed. After the cleaning we reviewed the x rays and talked about a plan going forward. Highly recommend

Great little office by 5 below , I am very impressed with the receptionist, very welcoming .read more