About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Customer service is the worst. Service advisor was not helpful, could care less…read more Seneca is horrible the worst. Do yourself a favor save your money. They were at $250 just to put it on the test set. Went to Tru Automotive Repair who charged me $89 and solved the issue. Chuck Nash and good ol' Senaca want you to wait three or four days just to let you know what needs repaired. Now Tru Automotive had me in and about 2hrs later had the results of the test and we are getting our vehicle tomorrow'. And way cheaper. I have four GMC vehicles and all of them will go to Tru Automotive. Sorry Senaca and Chuck. Take it from an old sailor, no one has time for that kind of treatment. If your money is as important to you as it it to my family checkout the alternant Tru Automotive New Braunfels. And no I do not work there

Eli is a really genuine sales man, and will work hard for you!!!…read more This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

By far the best buying experience and post care I have ever had with an auto dealer. They were fair…read morein their pricing and helped us get into what we needed for our family. Every time I have had an issue they will look at it for me and broker the best deal on a mechanic if it needs it. If your looking to buy a used vehicle there is no equal in San Marcos

BEWAREEEEEEE these men sold me a bad used car. The check engine light came on within 24 hours and I…read morehad evidence of that. The car was literally a death trap and they tried blame me in every way possible even after Eddie told me the engine was bad and "made in a different country" . They are scammers liars and cheats. They were nice to me sometimes but it doesn't change how they their shady business and I would honestly contact a lawyer if they have done you wrong like they have seemed to do many other buyers.

I gave them 2 stars just for the sales side. JD was friendly and fast. He helped a lot in my…read moresituation and was able to immediately get me into a vehicle. 4 months later - they disabled my vehicle and online access while I WAS NOT behind and current on my payments. All because of a $25 fee that was not posted onto my account, so of course, I would only pay the balance shown. When I called them to find out I was sent to collections whom then told me that she couldn't assist with getting me access until I told them I would report this to BBB because I have every right to know my account information. The lady who answered was rude and rushed me off the phone. Beware - they practice like bullies.

Not a good dealership, too expensive and cars won't last, mine was 13K+ lasted me 2 years or less,…read moreeverything went out.

This is now Cavender Nissan. Recently moved to the area and had an oil change and tire rotation…read more Their prices are competitive for what you get for this service, plus being with a dealership gives me piece of mind that work will be done correctly since I travel a lot for work. Mike was very friendly and knowledgeable, and I was out in less than an hour. Looking forward to making them my go to dealership for future service.

This dealership is now Cavender Nissan and I cannot say enough about the wonderful experience we…read morehad in buying a new Nissan Rogue for our fresh TXST graduate. The online advertised price was EXACTLY the price we paid. (We've had terrible prior experiences with other dealerships tacking on thousands of dollars in surprise mandatory fees when it came time to sign papers. The opposite was true here! Pricing was transparent and straight-forward.) Bryan was super responsive, honest and kind in his treatment of our daughter when she came in to test drive. Jay in financing was so reasonable and easy to work with. He got us a fantastic finance rate with a credit union local to us and I was able to sign everything electronically - It was incredibly easy and low stress. I'm so impressed with this experience and so very glad Cavender had a vehicle my daughter loved on their lot. I'd give 10 stars if I could!

The absolute BEST car buying experience we have ever had…read more We checked out at least 15 other places and decided to do business with Honda of San Marcos in the end. From the test drives to the Financing it was all incredibly smooth and quick process. We were never pressured or presented any extra costs unlike some of the previous dealerships we went with. Highly recommend this dealer. Rafael is the man to see. Looking forward to doing more business together in the future.

I have been coming to this location for years now. I have had my ups and downs but overall I like…read morethis place. Good customer service and if I ever have an issue I speak to the manager and he helps a lot! I have even bought 2 vehicles at this location. A 2025 CRV Hybrid Sport, and a 2026 Civic Hatchback Sport. The deals are great at this location has engine lifetime warranty and special offers for military. So I recommend this place, and if you want a good salesman I highly recommend Nick Reina.

Good selection, sales guy Tyler was great. He was very helpful. Nothing against him…read more Dealership was off, prices were high! Added a "C Bond" windshield protection for $999!! What a scam. Just painters tape to act like they did something and maybe some RainX sprayed on the windshield.

Prior to this year, I would have given SM Toyota a five star review. When Melody was the Service…read moreManager, everything was fantastic. However, last year the service department lied multiple times. They lied about windshield wipers stating that I needed new ones after my son had just installed brand new ones. They lied about my brake pads stating I needed new ones: on one service inspection the pads are 4mm and the next they were 9mm. Additionally, they wanted to charge me to look at the situation with my brakes after they had already previously charged me and this is supposed to be part of the inspection when they rotate the tires. They used to provided delivery and pick up service and then suddenly told me they don't do that anymore. They also scratched the side of my car when they ran it through the car wash. And they tried to lie and deny it when they dented and scratched my son's truck when he took it in for service. They even went as far as showing us videos of a truck that was not his to try to prove they didn't do it. We ultimately proved they did and so they fixed it. And to make matters worse, when I brought these issues to the general manager, TJ Kendall, he just decided that they would not work on my vehicle ever again. REALLY! And if we want to go back to the beginning when I purchased my 2021 Highlander Platinum edition for about $50k, they messed up on the financing and wanted me to come back and give them a new check. And the finance guy argued with me about it repeatedly, even though I explained I wasn't even in the state. Nor had I actually taken possession of my car! Again, REALLY! And I'm the unreasonable one. I don't think so. I did contact Toyota Corporate and they started out saying they would take care of the situation and ended up stating that ultimately it was up to the dealership. I think Toyotas might be great cars, but the next time I purchase a new vehicle, it definitely WON'T be from San Marcos Toyota. And it doesn't matter if you're a repeat customer. We purchased 3 brand new vehicles from them in 3 years. Two of these vehicles were they high end Highlander Platinum edition for approximately $50k.

Ask for James Ramsey, he went above and beyond in my car purchasing process. I had to wait hours…read morefor my insurance to finally provide me a temporary and James was there the whole process, he even assisted on contacting my insurance. Great guy and salesman!

These guys are a rip-off. The car they sold me has electric issues and their bs 2,000 warranty is…read morecrap. Stay away from these guys. I look it back to them and the dealer told me I have to take it to a different dealership that can make repairs. The thing is their warranty is with them. Not any other dealership! They wouldn't give me my license plates because he wasn't "my dealer" and said I have to wait for the guy who sold me the car. These people shouldn't be in business. Customer service is their last concern

We have been using these guys for years. They have worked on all of our vehicles. They are honest…read moreand they are fast. I don't hesitate to take any type of maintenance or repair to them. They give me an exact breakdown of what's going on and what needs to be done and what at what cost and the option to choose. I've always felt that we've gotten good value for our money at Reliable. Highly recommend!

Did what was required,pleasant staff. Kept in touch. Reasonable price for what was repaired.read more

***jasmine(jazz***, william, nate…read more you guys rock rock! i love the fast service, educational stuff to maintain my vehicle, professional customer service with beautiful smiles. love love love this location and staff. not to mention my coupons to save some money and the complimentary maintenance services. thanks guys have a beautiful new year and a wonderful summer

I brought my vehicle to Take 5 Oil Change Store #202 for a routine oil change. After the service, I…read morediscovered that the air filter housing was not properly resecured--the screws were stripped, and the box was left partially open. As a result, leaves and debris were sucked into my intake and pressed against the MAF (Mass Air Flow) sensor, which could easily lead to performance issues or engine damage. I submitted photographic evidence clearly showing: Minimal rust on the screws (threads were visible and intact), Stripped plastic embedded in the screw, indicating over-torquing during reassembly, Leaves and debris inside the intake area. Despite this, my claim was denied. The company pointed to "wear and tear" and "heat cycles" of a 2007 vehicle as the cause, rather than addressing the technician's failure to properly resecure the air filter box or alert me to any issue at the time of service. Their own video apparently shows the technician "checking" the housing, which contradicts the condition I found immediately after. To date, I've received no resolution. I've been invited to submit a mechanic's diagnostic report to continue the dispute--something I'm in the process of doing. This was a simple job that turned into an avoidable issue due to carelessness. If you bring your vehicle here, I highly recommend double-checking their work before driving off.