Received from the director. ENOUGH SAID I'm the daughter and this behavior is consistent. One…read morecall per day for maybe 5 minutes is not much of an ask given the cost of the facility. I just have to pass this to her guardian ad litem. There is a special place in hell for these caregivers. The judge is going to LOVE them. Isolating someone with dementia is elder abuse. If you are having the same elder abuse issue. The below commission should help. If you are having the same issues, you can reach out to this office. California Department of Social Services Community Care Licensing Division (CCLD) This is the official regulator for assisted living facilities in CA. Regional Office (covers Mission Viejo / Orange County): Office: Orange County Regional Office Phone: (714) 703-2800 Complaint Hotline: (844) 538-8766 (statewide complaint li Subject: Urgent: Communication and Welfare Concerns - Vickie Martin Dear Jeremiah and Nina, I am writing regarding my mother, Vickie Martin, in the memory care unit. I am increasingly concerned about the lack of communication. I called three times yesterday and twice today without a response. This is especially troubling given that in the past, when I did not hear from her for several days, I had to request a welfare check. We had previously agreed that staff would assist my mother with phone calls, and I was hearing from her every other day. More recently, I was told I should call daily and that someone would return my call. That has not been happening. My mother requires assistance to dial the phone, so I am fully dependent on your staff to facilitate communication. When I cannot reach her or receive a callback, I have no way of knowing if she is safe or well. I need a consistent and reliable communication plan in place immediately. At a minimum, I am requesting: A guaranteed daily update (even brief) if I am unable to reach her Assistance for my mother in making or receiving calls A designated staff contact responsible for ensuring follow-through Please let me know how you will address this today. I appreciate your prompt attention to this matter. Sincerely, Suzanne Martin -- Suzanne Martin PhD (203)249-8535 Jeremiah Goodwin 8:17PM (17 minutes ago) to Nina, me Suzanne, we are under no obligation to communicate with you directly or facilitate a conversation between you and your mother. Any requests can be submitted in writing by your mother's designated Power of Attorney. If you chose to involve your legal counsel, as you have indicated in the past, all future communications will be directed through our respective attorneys. Sincerely, Icon Description automatically generated Jeremiah Goodwin Executive Director Atria Del Sol 23792 Marguerite Parkway | Mission Viejo, CA 92692 W: 949.458.1176 C: 949.922.3403

My wife placed her mother in this place only to have the rates continue to go up. After removing…read moreher from this facility we were contacted by Orange County Sheriff's. They arrested an employee for steering jewelry from the elderly residence including my mother in law. I do not recommend this facility.

As she grew older, Norma, our mother/mother-in-law requested that she move to a "retirement" home…read more She was widowed, eighty years old and had grown tired of life alone. She was no longer able to manage the single residence home she owned and she needed assistance with necessary survival chores. With our support, we visited numerous "high-end" options, ranging in cost from $10,000 to $12,000 a month. Norma cycled through several of these very expensive options so we have a very good "database" to make comparisons. In one "high end" residence she was left unattended in the shower. She fell and broke her back. In the next residence her jewelry was stolen including her wedding ring. The third residence was in constant flux, with staff turnover confusing and disrupting. Her fourth luxury residence offered great programs but the large facility was severely understaffed and the staff often complained to us that they could not do their work. That meant Norma was often left alone without the periodic checks (that she paid for) and no one able to escort her to any of the activities. All of this got worse as Norma transitioned into her nineties, she became increasingly frail. At the same time, despite marketing promises, the "rent" continued to increase, dangerously depleting resources. We sought alternatives. We had avoided board and care facilities because of the rumors that they provided insufficient and unprofessional care. We were referred to Harbor Care Homes as the best facility in Southern Orange County. We contacted the owners, Scott and Ryan to visit. They have six homes, all relatively close to each other. Scott and Ryan also live in the area of their homes. We visited two Harbor Care Homes where there was a vacancy. The homes were spotless. We couldn't find any dust. (One of our concerns in the "luxury" facilities was the very poor housekeeping). That was certainly not the case with the Harbor home. Scott and Ryan made a very impressive presentation that indicated they were very knowledgeable about aging and with needs and concerns of families. This was not a sales presentation but an impressive display of their professionalism. As we toured the two facilities, it was apparent that Scott and Ryan knew all the residents and had a comfortable relationship with staff. This disconfirmed the rumors we had heard about board and care homes. We mentioned the homes were spotless, they also were very well landscaped and fit seamlessly into the neighborhood. We moved Norma into Harbor Care. She never seemed happier. The staff was physically available 24 hours/day. They were kind and loving. We visited often and always were impressed by the open and welcoming attitude of the caregivers. Norma had social contact during most waking hours which was very important and in stark contrast to the isolation in the luxury facilities. Not only that, Scott and Ryan were always available for assistance and even sent us pictures of Norma with both of them beside her. These are very nice, responsible young men. We are grateful for the care they provided Norma in the last days of her life.

After 31 days of being at Harbor Care Homes, we felt our mother's safety was at risk as well as…read morebeing neglected, even while being on hospice. With several falls, injuries and a hospitalization, in addition to refusing to call 911, we immediately moved to a more supportive and caring home. Harbor uses word manipulation in their advertising to attract business, however do not offer what they state. It just did not feel like a "care" home. Unfortunately I would not recommend this facility for your loved ones needing sincere care and support. Thank you for the response. The fact that you used the verbiage "constant", in your reply, describes exactly the sentiment of Harbor, that we/she was a bother. It was never about the money, as we offered to pay more for better care and it was declined. All we wanted was a safe and caring place for my Mom and unfortunately the standard at Harbor was not that. The pictures I posted tell only 60% of what she endured, and "context " enough to express our experience; not to mention twice her laying on the floor for hours because staff was not able to lift her (or call for help) until my brother or I arrived. This is not personal, I understand you have a business to run, however the care level at Harbor left us with a lot to be desired. I do appreciate you working with us to accommodate your protocols and wish you and your families all the best.

When my sister could no longer care for her small house due to her…read moresevere back pain, she decided an assistant living facility would be her next best move. And luckily she chose Heritage Pointe. What a great place! The caregivers are so kind and knowledgeable and hard working. The management is committed to exceptional care. On move in, the staff arranged and rearranged, hung, moved, catered. They painted the apartment to the color of her choice. There is weekly sparkling housekeeping and one day laundry service. There are all levels of care from independent living to memory care. She needed help with showering and dressing. But in addition, someone would always pop by to check on her in the morning, make up her bed and set a small breakfast. And they checked on her all day. Always going the extra. There is plenty to do. There is a pool, a movie theatre, a workout room with personal trainers , an on-site physical therapist, a library, classes, lectures, guest speakers and performers, happy hour, a piano lounge, a hair salon, transportation to all of the local shops and conveniences and a coordinator to arrange a driver for doctor appointments. There are three meals in a lovely dining room. The staff and the residents are very friendly and make sure that a new arrival is introduced to and assimilated into the community and she made what became close friends In a medical emergency, Provident Mission Hospital which is a Level2 trauma center is only one mile away. In addition, Heritage Pointe offers accelerated care in their Sage Unit. We, her family, are so grateful for the loving, expert care she received in their beautiful surroundings

The hardest decision about my recent move to California was uprooting my independent 90 year old…read moremom, and taking her cross country.I was familiar with Heritage Pointe and knew she would love it! Hertiage Pointe is beautiful! It has everything from a hair salon to a pool. My mom loves the food and bragged about the BBQ that she just went to, she said everything they do her is wonderful! To see my mom happy, cared for , is the best peace of mind! I really want to Thank all dining staff for being so kind, Heather is a godsend, receptionists are so helpful and maintenance we appreciate you all! I can not say enough good things!, Thank you to everyone at Heritage Pointe!

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

My dad was at the Huntington Beach location and received the best of care!…read moreThe staff was always polite, the facility was always clean and my dad said the food was gourmet! My dad was there for 3 years and never complained and I never worried about his care. I would recommend Lotus Senior Care to anyone who is looking for a clean, safe place for their loved one.

My mom recently passed from cancer and she was blessed by the care of Rita and her loving team. I…read morewas scared and guilty to transition her into home care during her last months of life but my worries were put to rest when I toured their home in Mission Viejo. The home was always clean and peacefully. The staff, specifically Anne and Ed went above and beyond to make my mom feel at home, they were compassionate, sincere and genuinely kind individuals. I made sure to see her everyday and any time I came in unannounced, my mom was always cared for, clean and comfortable. I will say that if I were in my mom's shoes I would be totally comfortable living at Lotus. I will never forget the kindness they showed my Mom and my whole family during our journey.

I wanted to post about the Senior Living Place my Mom is at. Once again, I was brought to tears by…read morejust how special this place is. Today is my Moms 85th birthday and she felt like royalty. They set up the decorations and hosted a special dinner for her with several lady friends that live there. They even made margaritas for the group. If anyone has any interest or questions please feel free to pm me. The place is called Morningstar Senior Living and it's right by the Mission Viejo Mall. I could go on for days about all the activities they do. To me what truly makes the place extraordinary is how kind and loving they are to my mom. They genuinely love her. If anyone is looking for a senior living/ assisted living/ memory care place, I highly encourage you to go on a tour. My mom truly couldn't be happier.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

We've had the best experience with Aspen Villa in caring for a relative with late stages of…read moredementia. Our aunt was previously placed at another facility (Regency Grand) and experienced so many falls from lack of oversight and care. Once we moved her to Aspen, her physical condition improved, she smiled and laughed more, and she even gained the weight she lost! We highly recommend Aspen for anyone looking for the right care for their loved ones.

We are so blessed to have my 91 year old grandmother in the hands of such caring and devoted…read morepeople. Maryam is an angel. My grandma has never looked more serene and wouldn't even leave the Thanksgiving feast at Aspen to come to ours... She used to make the caregivers that lived with her cry, bit of a sharp tongue, but at Aspen, none of that.

I recently had the opportunity to volunteer at Soleil, Senior Living and I am extremely impressed…read morewith the compassionate care and positive experience that this facility gives their residents, the family of the residents and the staff. It is a very supportive, gentle and friendly environment. I'm thankful for the privilege of getting to see first hand the amazing service and care that Soleil provides. It's comforting knowing that we have a safe, professional, kind and local facility for our families care when needed, during difficult times due to life's challenges.

Called the number listed with no answer or return call. After hearing Great things about how this…read morehome was levels above the rest, it seems to be under new ownership. As the above Reviews say, I too heard great things about Scott, and Lisa. After speaking with a few people, it's in the process of new ownership, and is not what it once was.

My 96 year old mom has been at Ivy Park, in Mission Viejo, for three years and I am so pleased with…read morethis facility. My favorite aspect is the incredibly caring and professional staff. Everyone I've come in contact with loves their job snd care deeply about the residents. The caretakers, med techs, restaurant staff, receptionists and the director are so accommodating and considerate. They prioritize the residents above all else and are very communicative with the extended family. I highly recommend this facility,

My mom has been at Ivy Park Mission Viejo for three years. She loves it there. The staff is great…read moreand truly cares about my mom. Finding an assisted living location for a parent is one of the hardest things I've ever done. But this Ivy Park location truly cares about making the resident and the family feel safe and comfortable.