Jim was extra helpful with my bolts and hose leak, Mathew helped with my Flapper, and Charlie was…read morepatient with me as I ran around looking for something, and left my stuff up front. I got a bunch of stuff I needed, used my $10 Off of $20 Coupon, and paid less than $30 for everything! They're always helpful here!

Service was above and beyond! worked with a nice gal named Gilda (I think) She spent a lot of time…read morehelping find options to help set up a new to me grill. She found everything I needed. thank you so much.

Grainger is good... They have a lot of stuff but it's expensive. They are somewhere between a four…read morestar and five star rating so I'll give them a five. Call or order online ahead of time and then use will call

This place should never be thought of as a last resort, it should be a first!!!! You can always…read morefind what you may be looking for and find things that you never thought anyone stocked. Grainger always has great service and everyone at your local store knows their stuff!!!! I have been dealing with Grainger for a very long time and all I can say is that it through out the years their inventory and customer service has grown to a perfection!!!! Next time you need anything for your project or repairs , do yourself a big favor and look up Grainger!!!! YOU WILL FIND WHAT YOU NEED!!!!

The location on 19th avenue and Rose garden Lane in Phoenix is not a good location to go to. I go…read moreto pay for an item up front and they wouldn't let me do it when I called customer service they explain to me why. This location they gave me a dirty look like I didn't have money to pay for what I ordered online. The customer service lady at the headquarters was nice and she explained it to me. But at the end of the day they did not have my item. It got discontinued by motorola. Why put something on your website that you're selling it if it's been discontinued. This company is misleading and don't waste your time. You can find your items cheaper online. Or harbor freight tools!

A great place to find that particular industrial item you can't find anywhere else. Plus, great…read moreservice.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

I was in need of some garden gloves. My next closest stop would be Harbor Freight. Staff are…read morefriendly and helpful. I knew where the gloves were located so declined help from staff. I found what I was looking for, paid and left. Staff at the register was nice. They have their own parking lot.

Ah, Harbor Freight, or as I now call it, the Bermuda Triangle of BS. If you're looking for a place…read moreto spend hard-earned money on flimsy tools and get treated like a nuisance for expecting them to, you know, function, look no further. Let me set the scene. I walk in, holding an electric chainsaw that has all the structural integrity of a screen door. It leaks oil like a sieve, a steady, greasy reminder of my poor purchasing decisions. Surely, I thought, a business that sells tools for a living (and has "Quality Tools" emblazoned across their sign like some sort of cruel inside joke) would recognize that a "chainsaw that hemorrhages oil" falls somewhere short of acceptable. Silly me. Instead of a refund or even a coherent sentence, I got a customer service ping-pong match between apathetic employees who looked deeply inconvenienced by my existence. First, a cashier who responded to my request with a shrug that could win a gold medal in indifference. Then I was passed to a "manager" whose primary skillset appears to be blaming "corporate" for everything from defective merchandise to his own personality flaws. "We can't do anything. Corporate policy." Ah, yes. The sacred Corporate. The all-powerful, faceless entity invoked to avoid responsibility. Maybe I should've brought the chainsaw to Corporate's doorstep? Better chance of a refund, and they might even have someone there who knows how to speak to customers without such open contempt. In summary: If you enjoy buying junk tools, getting the runaround, and being treated like an inconvenience instead of a customer, this place is paradise. Otherwise, shop literally anywhere else, or better yet, forge your own tools from raw iron ore. It'll be faster, cheaper, and you'll be treated better by wild animals than you will by this staff. Congratulations, Harbor Freight! You've mastered the art of selling garbage and dodging accountability, a true achievement in modern retail.

Never been to this location. But I love the fact they seem to literally have a lot of the hard to…read morefind things I usually have to Amazon. The staff are friendly and super helpful! There's a cute coffee stand in the parking lot.

I love it here! They always have what I need. They have a great selection. They always have new…read moreproducts. Everyone is nice and helpful. They always welcome you in when you walk in the front door. There is always cute puppies to pet. There's always a good deal. I am always here shopping. I absolutely love the store!

After trying to get through on the phone for more than an hour, and giving the part number, the…read morerude guy told me to order from Amazon

I will update when I pick up the part. I called the youngtown store and they were not able to pick…read moreup in time so it rolled over to the Tempe store. GREAT NEWS is that person was very helpful. He looked up the part I needed and then also looked up 2 different west side stores I could go to and how many they had on hand along with the price. so tomorrow I'll go the the store and pick it up and then update this reviews.

I would not recommend this location! I interacted with the manager briefly and he was extremely…read moreunhelpful and rude. The team seemed to be more useful but overall I do not support this location or the business any longer when they have this type of manager running the store and representing the company.

Elijah is a magician! He spent the time digging into my paint sample and produced the details I…read moreneeded to buy what I needed. Thank You!!!!