everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

Not sure to give 3 stars or four because most of the people here are friendly and helpful. I had a…read morebad experience though. They have a screen section in the back that seems to be quite busy rescreening for our neighborhood. Mike took the measurements for my screen frame and told me the parts should be in 3-4 weeks and that I had to pay in advance. I paid and explained that I was leaving on a trip in a month and wouldn't be back for a couple of months. After 4 weeks the screening material hadn't arrived. Now I have returned from my trip and was told I need to wait another 4 weeks minimum. That would be 12 weeks or more just waiting. I asked them to give me my money back and call me if the screening material arrived and I would pay immediately. They said no can do. Going to start all over again. Looking around.

Thank you, John, for helping fix my outdoor faucet leak. I am also a fan of the Ryobi bundle for…read more$200. I was so tempted to buy more plants but refrained. This place is full of temptations.

I've been a HD cardholder and customer for 20+ years, but this is the end of our relationship!!…read more Chantel at HD HQ in Atlanta listened intently and was sympathetic to my situation. She showed true empathy, but she didn't accomplish what I wanted (or needed) to get done... have two (2) thresholds installed between two (2) carpeted rooms that abut a common tiled floor. I told her I went to the local HD store to try and buy the thresholds myself, but no one at the store helped me. The reason I wanted the thresholds installed was because the carpeting was loose and coming up in the doorways and HD's contractor (USIG) had to come back to fix their mistakes/sloppy work. The reason for the carpeting coming up? They cut the carpeting a tad too short for the doorway!! After spending over $3,000 for new carpeting, what would it have cost HD to install two thresholds? HD's contractor, USIG, wasn't responsive to my request, and sometimes, hard to deal with. In short, if I have to hire a handyman, I will; and my HD card will never see the light of day at an orange cash register ever again!!

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

The people there are pleasant enough, but it seems as though they're overworked…read more There are deals to be found there, but I haven't had very good luck: the vast majority of off-brand power tools seem to break easily, don't last very long, and they all have one thing in common: made in China: I purchased a compressor and the tank; its replacement couldn't reach the pressure needed for my power tools; its replacement had a bad pressure gauge; its replacement had an electrical short in the motor. With each of these failures, I had to make a 103-mile round trip. Truly exasperating. Stay with the name brands... if you can find them. I had almost the same experience with a lawn mower purchased there; similarly, with a gas-engine leak blower; and with a backpack type gas-powered sprayer. Basic tools are worth buying, but I've had a couple of sockets strip or wear out much too quickly.

Special thanks to the two lovely female employees who rescued me from the ladies room last week. I…read morehave severe arthritis and have trouble standing. The only disabled stall was occupied by a lady on the phone who obviously thought she was at a coffee shop. She talked forever until I could wait no longer so I used a regular stall and with nothing to hold on to I was well and truly stuck. After a 15 minute struggle a very nice lady in the next stall got me some help. One of my rescuers shimmied under the door and opened it and they both helped me to stand.. Greatly appreciated.

I received a text message that I would be scheduled for installation on Thursday. I called the…read moreinstaller Thursday morning to see what time they would be here and was told I wasn't on the schedule. The installer showed up on Friday and did not have tac strips or the carpet pad and said he would return on Saturday. I messaged the installer Friday evening to verify that he was going to be at my home on Saturday and he said he would be here. I stayed at my house all day on Saturday and finally received a message at 3 pm that he would not be coming due to the installation company did not release the pad to him. I went into Lowe's in Surprise, AZ Sunday morning and spoke with store manager Amber. I showed her all my text messages and she appeared to be documenting this. Amber said she would escalate this to the regional or district manager for a resolution and would be calling me on Monday for an update. Monday came and went with no communication from Amber, so I tried calling her on Tuesday. When transferred to Amber on Tuesday, a man answered and said, "yes, Amber is sitting right here, one moment please." He then returned on the phone and said, "Amber is asking if you have heard anything about your installation?" I responded no and he told me she said they were supposed to be contacting me. I never heard from Amber again. I then tried calling the corporate office. After telling my issue another 3 times, I was given the opportunity to tell my story for a 4th time to a manager named Terri. Terri, was the first to apologize for this inconvenience and said she would be calling the install company and get things taken care of. At this time I was pleading to get my carpet installed so my family could get their house back in order and lives back to normal. Mind you, I had 2 entire bedrooms sitting in my living room and dining room for coming up on a week. The carpet was then installed on Wednesday. A week later. After the install, I called Terri as she asked me to do, and spoke about getting some of my money refunded. Terri was pleasant and asked if she could get back to me on Monday. Monday came around and I received a call from someone else. She said, Terri asked her to call me to let me know that I would be receiving a $75 credit for my house being torn up for a week and all troubles. After everything I went through and the hours I spent trying to get my carpet installed. I felt $75 was the last slap in the face from Lowe's. I believe I had to repeat my situation at least 20 times, (if not more) I had to take 5 days of vacation (Thurs, Fri, Mon, Tues and Wed) off of work due to waiting on installation, place my company that came to visit at a friends house, (due to rooms not being completed) and missed spending Saturday with them since I was waiting for the installer to come. (Which I didn't receive the message they weren't going to be doing the install until 3pm) Again, to get a call from someone from Lowe's to relay Terri's message that they would be offering me $75 for my inconvenience was a slap in the face. With all that has been said: The only time I spoke to the installation company was when I called them. Only to be told they would get something going and never received a call back. Speaking to a Store manager (Amber) and never to received a call back, and finally getting to someone who was able to get my installation scheduled and not given the respect of calling me back herself, to tell me they we're refunding me a $75 slap in the face. I made a carpet, pad and installation purchase from Lowe's, not the installer. Zero communication by all parties. I feel this whole debacle is on Lowe's. Is this how Lowe's treat's/values their customers? Still not satisfied with the end results. If you're looking for new flooring, you might want to going to a flooring store or a big box company. I with you the best of luck if you buy flooring from Lowe's. I will say, the ladies in the flooring department that helped me and sold everything was helpful and nice to work with. Too bad they weren't running the show over there! Update! I received a message off my Google review to call and when calling the provided 800 number, no one seemed to know what i was talking about. I received the same run around, and was told since I received a $75 credit, that was all they were going to do for me. Another case of Lowe's wasting my time.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

Nice clean store with very friendly and helpful staff. They have tons of stuff if you are into…read moresmoking meats.. definitely a great go to.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

I work in a dental lab and my model trimmer has a water hose that is part of the machine well the…read morehose disconnected from the water source so I took the part off and walked over to ace Howard came over to help me and with determination and patients we found the part !!! This machine is very vital in my everyday in the lab!! SO THANK YOU HOWARD you are my HERO !!!

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

We bought windows and doors from the the location in Surprise. Chris helped us and he was so…read moreknowledgeable and helpful. I highly recommend this business and Chris!

I don't know about these bad reviews but i was met by helpful knowledgeable people who just want to…read morehelp me. Good prices and differently had what i was looking all over for i will always buy my supplies there 28th street and bell rd. Only problem i had was they don't except cash but i believe its to make sure they don't get robbed or given counterfeit money

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples…read morewith me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience

Absolutely Outstanding Customer Service - Ask for Alisa!…read more I went into Dunn-Edwards in Surprise, AZ, trying to match a paint color used only in one bathroom in my house--painted sometime between 2016 and 2022. I brought tiny chips of paint, hoping they could scan them, but they were too small to read. That's when I was lucky enough to be helped by Alisa Hickman, and let me tell you--she is incredible. Alisa went above and beyond to help me solve this mystery color situation. She looked up my old painter by name and phone number, dug through years of archived orders, asked if I had other paint cans from that era, and then used the codes from those to narrow it down. She even scanned the small chips I had and manually compared them to several possible matches from custom orders--determined to figure it out. All while juggling other customers and still checking in with me constantly to make sure I was taken care of. She spent nearly an hour with me, and never once acted frustrated or rushed. Her level of service, patience, and commitment is something I haven't seen in retail in decades. If you go to this location, ask for Alisa. She's a rockstar and made me a Dunn-Edwards customer for life.