I was looking for a way to contact Home depot. I guess I will have to settle with this. I was at the store today after checking to make sure they had the items I was looking to buy. Once I was at the garden center, all of the items I was there for, the shelf was empty. I asked an employee where the inventory was and he looked up in the storage racks. He had no idea how long it would take to get someone to bring the pallets down. The customer service is non existent at this location. Not surprised to see the very low ratings for this store. Not going back. read more

If you want good customer service find a different location. Two weeks ago I was needing longer screws for knobs to go in a dresser. I finally found an orange apron and asked the guy. "Well I don't know!" then turned and walked away. I went to pro desk and a lady said, "sure, I can help you" and took the time to to go with me to display to find the right length screw. Today I went to same Home Depot but went to the nursery. Two orange aprons were in deep conversation. I walked to cashier to ask a question but I interrupted her texting. She quickly put the phone in back pocket. I asked a question and she said she didn't know. She ended the conversation by telling me to Google it. Grrr. Once I was searching for an orange apron until finally loosing my cool, yelled ,"Does anybody work here?" Three orange aprons magically appeared. Embarrassed my kids. Oh, well. Actually, 59th Avenue and Beardsly has great customer service. Farther away but less frustrating. Ace Hardware is another option. read more

This is my "Go To" Spot for Home Projects. Una is one of my very favorite people, so full of energy, helpful and always positive. Once you meet her you won't forget Una! Glad they are at 4 Corners read more

street 63rd and behind in glendale , i had 2 online orders only 1 was delivered but delivery driver showed both, when contacting the store they told me how its very hard to contact the driver and he'd have to check with his boss, VERY POOR customer service. All they would have had to do was contact driver to check for 10lb bag of insect killer to rectify their error. Driver falsified delivery took picture of 1 smallll package delivered and showed both. I was on the phone for over 20 minutes trying to get HOME DEPOTS error resolved to no avail. When I told employee this makes LOWES look pretty good , he just laughed read more

Not sure why this Home Depot has so many bad reviews. I think it definitely depends what time of day you go in. We went around 10 am and it wasn't busy at all. They had what we needed and some sales. The staff were all super friendly and willing to help. They had the self check out lanes open which was nice to just go in and out if you didn't have a big load. Overall I enjoy coming to this homedepot. I haven't had an issue with any staff member and they always seem to have what we need at a better price. read more

We received horrifically bad service from Home Depot. We ordered a dishwasher. All dishwashers were available for "free delivery" (not available at the store) so we scheduled delivery. They brought a dented, beat up dishwasher to our house. A week later, they tried delivering another dented dishwasher. They missed the third scheduled date all together for delivery. After many calls to Home Depot, many customer service agents were unable to find a working, brand new dishwasher for our house. It's time to look elsewhere. read more

I came in about 7pm I needed new door knobs and deadbolts and rekeyed them there was no one around when I did see someone the ignored me. When I found someone to help but no one associate that could rekey them. This was the second Home Depot I went to for the same issue. read more

This location is absolute garbage. And after today I will take my business to Lowe's. EVERY TIME I come in here to ask for assistance I am left feeling stupid and like a moron. I am sorry I am bothering you with my pedantic questions and I am quoting here "there are no such things as stupid questions but this might qualify as one" and at first I thought he would follow up with something funny but then he just stood there and stared at me. I said are you kidding? He replied No. can you ask a different question? Not everyone is a home builder. I am medical. I get asked, what to me are idiotic questions all the time, like can I inject bleach into my blood to kill a virus. I NEVER make a patient feel dumb because they are coming to me scared and helpless. And while I am not scared, I do admit to having pretty basic questions. But that's your job. You are there to help people like me figure out how to fix my house. Not make me regret coming in and having to ask how to do, what you consider basic home repair. I've often avoided this specific store even though it's 1.6 miles from my house...but now I am going to avoid it all together. They claim to love and support veterans which is why I came here in the first place but your 10% discount is never going to make up feeling worthless when I walk out of your store. Eric you need to do better and maybe find another line of work read more

Service is really bad at this location. My husband and son are there and the entire appliance department can't figure out how to get a manager. They have in the last 3 hours over charged, had to get other employees to look at the pricing document, like a bumbling store. Sage yourself and don't go here. A manager finally came ugghhh. To little to late read more

I just got new appliances and I will never refer someone to Home Depot for appliances! The microwave, stove, and refrigerator were purchased November 22, the original delivery date was for December 3... two days after the purchase I received a updated delivery date of December 12th which is fine I understand it's the holidays and things are low in stock but come the 12th on delivery day I was scheduled for delivery 130pm to 530pm, around 5:30pm the delivery changed to 542pm to 642pm ... at 548pm the delivery was then changed to December 17th..mind you I took out all of my appliances already so I had no refrigerator, stove, and microwave for 5 days. I took the day off work for the scheduled delivery, some food ended up going bad, it was overall such an inconvenience. How is Home Depot gonna tell me that late in evening I will not be receiving anything and that I now have to wait 5 days. When I called to speak with customer service on the 12th he told me there is nothing he can do about it besides compensate me once the appliances were delivered. When I called today to see what I was going to be refunded they let me know they would only do $50 for the inconvenience, Not even enough to cover the groceries that went bad and the day of work I had to miss. Better off going to Lowe's! read more

A good store with lots of staff throughout the different departments. They seem to be well-stocked; and, they have a large selection of landscape plants and flowers. read more

DO NOT buy an appliance through them. I was "guaranteed" an item was in stock and would be delivered but it wasn't and got rescheduled. I was then "guaranteed" again that my item would be delivered "no later than" a week later than the original delivery promise and once again... it was canceled with no future delivery date provided. I called multiple times and received horrible customer service. Finally canceled my order and went with another company. I worked at Home Depot years ago and used to be a loyal customer but I will never buy from them again. The lack of customer service, knowledge, and training is absolutely ridiculous. UPDATE: They responded and asked me to fill out the form on the link below, which I did minutes later, and still NO response from them from that or the other calls. read more

Hours say they close at 8pm. 7:45pm no one in sight and doors locked. Did I miss something?! If you close before 8pm then please change your hours on your website and on your door! read more

One of the better things about this location in the state you have a lot of Staff members that are there to help you carry them for the most part the staff that work at this location were actually pretty nice. I was looking to buy a different conversation because I was trying to be safe my son's bathroom But this location had a lot of different things that were out of place. They had certain items that were not supposed to be on the shirt on the shelves. I'm not sure why they would match everything like that read more

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Second-worst Home Depot I've ever been in. Kinda disorganized, and the first employee I asked for help basically told me to go a few aisles over and look for another person to help me, then turned away to go back to talking to his friend. I never did find the other person. I was finally able to find the location of what I wanted using the app, but it was sold out. read more

Service?!! No service....you walk in find what you need and self check out. There was not one lane open for people to get checked out. Home Depot you disappoint...customers do the job of employees but no discount for doing so. read more

Super disappointed with this location. We placed an online order four weeks ago. Everything in the order showed "in stock" at the time. Hours after checking out, we receive a call that "Part of your order is ready" and part of "your order has been cancelled" due to items (27 of 62) not being in stock. We call back, no explanation as to why the computer isn't accurate and no apology, just "we don't have those things". We pick up our order only to find out that additional items are not included and "will be shipped" within two weeks. Really?! How many people start a (small) project wanting to take two weeks to complete it? We utilize another Home Depot for extra items to start the project. In the next few weeks (not two as originally stated) we continually get "your order is ready" only to stop by the store multiple times and it's not ready. One time I stop and ONE item is in. Really?!!! Obviously I have nothing better to do than stop by Home Depot daily?! And still, my order is incomplete. In dealing with the cashier he says "there should be more". I explain to him what I'm waiting for and that I had already picked up the partial order. He states that they didn't mark it picked up. A dishonest person could've walked off with the product. Continual errors. Finally 3+ weeks later, the project is complete and notice one gutter is damaged (has small holes, was obviously returned to the store, unchecked and sold to us). We were able to make it work but it's not what we paid for. With the project complete we return what we didn't use. I had to walk the cashier through item by item as he couldn't seem to figure it out himself. In all the shuffle he misplaces one item (how? I don't know, but not surprised after what we've been through). At this point, I'm done with this place. I take my "shorted" refund and get out. Seriously, have never had so many issues with any Home Depot! read more

The Home Depot - After install, noted these holes. Who the hell drills holes in something that is supposed to hold water?!!!!!! - Nurseries & Gardening Near Me - Glendale, Arizona

My husband and I shop at this location frequently. Staff is always helpful, friendly and knowledgeable.

Nothing exceptional happened during my visit. There were sufficient employees available as I was walking through the store. I had to do self-checkout, which I don't like, but at least the kid watching thee checkout stands was friendly on my way out. Decent location, parking lot wasn't crazy. read more

What a disaster! Ordered a washer and dryer to be delivered and they brought me two dryers. Called customer service on bell road and no resolution to the problem! I took the afternoon off to order the these and waited patiently for the day of delivery, I'm 100 % handicapped and hired people to be here to help. I have had three major appliances delivered and all three were a problem at one point or another. What a waist of time!!! Home Depot on 68th bell sucks. Customer service sucked! Sadly this used to be my store! read more

We've been going to this location for our home needs since we first moved into our house almost 6 years ago. All of our visits have been mediocre until today. Oh my word, it was one of the worst customer service experiences I've ever had the displeasure of going through. I needed help in selecting some nails and screws for a repair. I asked an employee already in the aisle for assistance and he said that he was already working with another customer but would come back to help me. Walked away and never came back. Second employee walks by the aisle and I asked loudly for assistance and kept walking away. A little bit later, I saw the first employee who said he would come back to help me walk to the break room with co-worker. I definitely believed he never wanted to help me from the get-go. At this time, I called a friend to help me over the phone and was able to make my selections. I picked up a couple more random items and make my way over to the check out. Now my luck turns from bad to worse. I ended up waiting behind a customer who was having an issue with the cashier. There was another cashier in the next lane with no one in that lane but it did not appear open. A new customer walks up behind me to wait in line and the cashier next over asked for him to come over instead of me, who has been already waiting for 5 minutes. I'm absolutely fuming at this point and demanded to speak to a manager. I calmly (as I'm able to do this point) explained the customer service failure from multiple employees and expressed my profound disappointment. There is no reason for such a complete lack of regard in assisting paying customers, especially repeat customers. I've never felt so disrespected in a place of business. If there is a person of authority from the business reading this, I hope you will contact the right people at this location to re-train the staff on how to provide basic customer service. read more

It's a damn joke with this store. Problems upon problems! Don't ever get vanities or any heavy materials delivered unless you have people to help you carry it in. Their BS third-party delivery service wouldn't bring in the vanity because it somehow doesn't fit through the door; all they had to do was remove top box holding it together. They left it outside on a damn pallet with no cover over it and to top it all off they partially blocked my moms truck in the garage (handicap). Managers don't want to come to the phone because they don't want to take responsibility. The BBB will also be hearing about this. read more

The Home Depot - Outside front door/front of garage. - Nurseries & Gardening Near Me - Glendale, Arizona

Thief's and liars. Quoted a price for a pressure washer and never returned our deposit. I will tell everyone about this especially this location. They offered a future discount but not our deposit. FYI, machine was returned with nothing wrong with it. They couldn't refund our $150 deposit because the "file was closed in their system". I know people that work in operations at Home Depot. That's just another lie. read more

I don't usually go to Home Depot since there is a Lowe's closer to my house. (I know, I'm spoiled lol.) Anyway, I decided to try Home Depot today and I was pleasantly surprised. It was me and my toddler that walked in to the Garden center entrance today. We were greeted within minutes of being in the smaller room that houses pots and smaller plants. An employee walking thru asked if there was anything they could help me with? It was nice and unexpected. Then, when I was back in the main garden center area looking at the potters on the far wall another employee who didn't typically work in garden center was able to help me with a random question I had. I was able to find everything I was looking for at this Home Depot quite easily, it was in stock. And as I was checking out with my plant, potting soil and planters the garden center cashier lady was quite friendly as well. Overall, I had quite a pleasant experience. I would definitely come back here. read more

The Home Depot - Nurseries & Gardening Near Me - Glendale, Arizona

GIANT Thank you Kasey, Dusty, Genna, Nick, John B., Jace, Alyssa L are spectacular with their BIG smile and enthusiasm to assist me and my family! Much LOVE and keep up the spectacularness guys !! read more

I sent my boy to this location to return a few items that I purchased under my email with my debit card. I became disabled and cannot walk recently, and i am stuck in bed. Home Depot will not take my returns with my debit card, my email and me on the phone with my son. As just a homeowner I have done all my shopping solely at Home Depot I will no longer continue to shop at Home Depot because of the manager that handled the situation. To any one who cares about customer service shop elsewhere. read more

NOT SAFE! DO NOT SHOP HERE! (Super-spreader alert!) 17 people unmasked and six employees wearing them below their noses, thin bandanas, many of them. Spoke with Manager Chris who informed me it is not HD policy to enforce mask wearing. (City of Glendale mandates, Chris!) I informed him I will never shop at HD again. When I boycott, I boycott.....forever. Total disregard for not only the city of Glendale mask mandate but complete disrespect for the lives of customers. The attitude and opinion re mask-wearing is evident when you enter the store. Meanwhile people, smug as can be, are parading in and out. "Crickets" from employees or management. You'll never get another dime from us, HD, and as remodelers, we spend a lot of dimes! read more

We bought a washer and dryer, paid almost $2000 with warranties and all. Had to wait over 2 weeks to get it. Their delivery service dropped it off, it didn't even make it through one cycle. It doesn't freaking drain!! After spending hours calling over 20 people, no one wanted to take responsibility. The new one won't be delivered for almost 3 weeks later, which is awesome for a family of 7!! read more

Convenient location, nice employees, and they offer everything you need for your home and garden. The checkout process was fast...and I lost no time to get back to my home repair project. The Home Depot has really worked hard on improving customer service and experience. Lately when I go, I am greeted by a friendly employee. Keep it up! read more

The Home Depot - Nurseries & Gardening Near Me - Glendale, Arizona

I like shopping at Home Depot with my husband. I immediately "lose" him in hardware and head for the garden center with no one beside me asking if I really need whatever I am looking at. My recent visit found friendly (masked) staff who were extremely helpful. When I mentioned that I was disappointed in not finding the bigger bags of cactus mix, the cashier immediately took off to find the last bag that I had missed twice (different packaging) and a question regarding plant stands had a young sales associate insisting on leading the way. While it seems like the rest of the store's staff is not as knowledgeable, I always have success in the garden center. They had what I needed and I was done with everything in the trunk while my husband was still poking in the air filters. Now, if they would just stop selling those ridiculously spray painted aloes (that quickly die as a result) they would have gotten a five. read more

It's very strange that all the parking lot lights are out at this location. It's very dangerous. My mother in law almost tripped twice. Hard to see people walking around and driving in the parking lot. read more

Very poor management surprise has mandated masks they have no one supervising entry and I counted over 27 customers no masks at all and even employees had the masks under their chin very dangerous place to go I asked to speak to the manager and that was a no-show do not go there if you want to stay healthy. My review when I was at the checkout read more

I was at this Home Depot yesterday I always liked this one , but yesterday from the time we hit the door the greeter was rude we all said hi to her she turn her cheek we brushed it off we asked for help 3 times guy was rude , we had to cut our own wood, pipes etc.... we passed 7 workers in one aisle n they were all jus talking I walked by I said this is why we couldn't get help you all jus hanging out the worker was rude n said there is only 4 of us here I said 7 look behind you not once did he apologize that he never sent anyone to help us , the check out lady rude I'm like dam I'll never go back there again read more

I think they have one employee in the whole store. We waited for 20 minutes to have some cut (4) 2x6x10 pieces of lumbar. Asked 3 times to page someone. Avoid this Home Depot. Go to the one on happy Valley and Lake Pleasant Parkway. We had wiped them out the day before of the same lumber so I had to come to this one. read more

I typically despise Home Depot, but when I needed some help figuring out their propane tank exchange system (it is different than in the Bay Area), I walked in and was assisted immediately(again, something different from my HD experiences at home). My mom was with me, and we decided to check out their ceiling fans as the one in my Grandma's bedroom conked out and she had a list of requirements for a new one and even though at 89 she is quite internet savvy, she couldn't quite differentiate what was what. Sadly, we left without a fan but did get mom her new propane tank (I am quite the cook and did not learn from mom) as she relies on the bbq for just about everything you can overcook :) Mom also said I got the help I needed right away because I am tall, and under 60. Who knows, but I was glad to be in and out without any problems! read more

I can't in good conscience say I am a fan of Home Depot. It's closer to an enslavement than an admiration. As you probably know, there isn't much of a choice out there when it comes to Home Improvement. But in the small limited world of Big Corp. Home Supplies , this location of Home Depot is my favorite. Why you ask? Well here it is ...even in my grimiest, grubbiest, grumpiest moments of self improvement, I mean home improvement, this locale treats me well. They seemed to enjoy the challenge of making eye contact with the customer. I may be be sweating profusely with paint splatters all over my "Frankie Says Relax" Off the shoulder t-shirt, dirty, muddy and have mascara dripping off only 1 eye and they still respectfully show me the way to the drop clothes, cow manure or granite cleaner. And they smile , not the smarmy way either but the sincere way. I know that if I worked there I would be more than grossed out by the smells coming off the customers, i would hide and make sure I didn't have to deal. But these guys don't even flinch. And an added plus is they never seem to have a line or wait for mixing paint. When I want paint , I usually have my mind already spinning on my project and I appreciate their ability to get me and my paint out the door as quick as possible. Thanks Home Depot and see you soon...Momma needs some moth balls, spackle, and knobs and paint for a new project , pavers, and a wall hanger and an outdoor... read more

I normally wouldn't write a review about a hardware store but this Home Depot provided me with an infuriating experience. I came in for a dry erase board. Since the person who cuts it was on a break, I had to wait 30 minutes for it to be cut. It is absolutely unacceptable that they don't have people to cover when employees go on break. I asked 5 other people to help me. They each agreed but never came back to help me. I had to end up calling the store from the inside to speak with someone. Even then, they called for someone to come to the department I was in over the loud speaker. Still, no one came to help me. Not only will I not be coming back here, I'll be letting everyone I know, DO NOT COME HERE! read more

Stood in front of the wireless thermostats for about 20 minutes before I saw someone. I asked for assistance and they responded: "this isn't my department" so they went and looked for someone...fair enough Waited another 5 minutes or so and still nobody showed up. I flagged someone else down and the same scenario repeated itself. I finally left and just ordered the Nest on Amazon for about $30 cheaper anyways. It's only a matter of time before Amazon takes over because of terrible experiences like this. read more

Waited for 50 minutes and still didn't get help in rug department after asking for help.. department supervisor Eric had no care to help or resolve this problem. Will now be shopping at Lowe's. This isn't the first time I've had horrible service in Home Depot read more

Wayne in Hardware Department was extremely helpful in re-keying my new lock. He was kind and only took a few minutes to complete the job. Many thanks, Wayne! read more