This is truly my favorite of the Home Depot's I visit. Ron was right there to help me with my outdoor bug issues making great selections after discussing my problems. Great eye contact and if you have more then one Ron there he shared he is 70 years young. Rosa in the plant department took me over to where screens are and helped to find a helper in that department. When I go to other Home Depot's they shy away from eye contact. This one directly helps the customer. My only complaint is self checkout which I think deters from a 100% good experience. read more

Went in on Mom's Day to buy a refrigerator about 2,000.00 to 3,000.00. Walked into Home Depot. No one looked, spoke or even acknowledged us. Businesses wonder why everyone is now shopping online. At least AI greets you. Will not be making any large box items here, Lowe's or Best Buy. Same treatment at the other two. We usually buy at Spencer's as they are friendly and know the products. read more

Absolutely love this location. They have everything you need at a good price and the staff is friendly and helpful. I think there's another a little closer to where I live but this location is worth driving the extra distance. read more

Convenient place to get things! The people here are always willing to help me find stuff I am looking for.

I come here often for plant transplants garden area. Now it's hit or miss if the transplants survive Bonnie plants. However today I came for two projects at home that require nuts and bolts. I was helped by Gabriel and customer service great on helping me locate the right nuts for the screw I brought in and assisted with nuts and bolts I needed to repair a gate latch at home. Cashier Pat checked me out and also was very friendly. I just left their little competitor Walt's Ace Hardware and that experience was horrible. I used remaining gift cards I had here with no problem. I had cash and card but using gift cards shouldn't be a difficult process 2025 and The Home Depot technology is up to par. read more

Ordered wood for a fence project and wanted delivery. That was just the start. Ordered the wood on Saturday because the website said free delivery. Get ready to pay for it and there is $80 delivery fee, not quite free. That is if the wood comes from the store I was told its free if it comes from a warehouse. I said get it from the warehouse then, Well you ordered here at the store. Called 2 ladies over finally free delivery Thank You. Got the wood on Monday about half of it. Stopped by the store after work asked why, we don't care that wood at this store why didn't you tell me that on Saturday. "Didn't know", you work here, had to ordered different type of wood and delivery on Thursday, charged $20 for Thursday delivery. Oh and by the way if you want wood to go around a corner this the place not a straight piece in the delivery. NEVER AGAIN Also in the garden center get the gentlemen in the wheelchair, he has forgot more than the the rest of the crack staff knows. He is very good help and friendly which does go over good at this store read more

I feel like this Home Depot has a limited selection of items -- which sometimes be good if you get overwhelmed with home reno like I do! But also I went there for xmas decorations and thought their selection was pretty limited. Some of the plants in their garden section are in poor condition. Customer service is average at best. It's close by so I will probably continue going for convenience but Lowes just past the 17 is also close as well. read more

WOW, just WOW! Home Depot saved my DIY project with expert advice and top-notch products! Knowledgeable staff, huge selection, and prices that didn't hammer my wallet. Five stars isn't enough - they deserve a whole toolbox full of stars!! read more

Thanks Home Depot for honoring a 25% price reduction on my BF's Christmas gift. I paid full price and then found it on sale a few days later when checking dimensions. Used the online chat to solve issue. Much appreciated since it wasn't convenient to return a 200 lb item delivered on a pallet. Appreciate the customer service! read more

I found everything I needed. The associates were very nice helpful. This is my new Home Depot that I will be going to.. it'd be nice if all the Home Depot's were like this one. read more

I had to go to Home Depot 1000 times this week. They were always very helpful and nice from the aisles to the check out. My only problem was the customer who cut me off in line. I will never forget and I will never forgive you. read more

I called the pro desk to place an order. They told me they didn't have any of the brick I wanted. I said it shows you have over 1,400 on hand. She said no we don't have any. I said they're probably on a pallet somewhere. She said no. (See pic) Then I call the tool rental to ask if I was 10 mins late would they charge me the additional amount of time and he said yes the computer time stamps it. I asked if they could have a manger overwrite it because I was stuck at the doctors office and I had the equipment in the car. He said no. Absolutely NO customer service at this location. read more

The Home Depot - Hmmm the 1,400 bricks that showed online the lady said they didn't have - Building Supplies Near Me - Phoenix, Arizona

UPDATE: Home Depot started a claim with Sedgwick and I submitted everything that was requested and now I've had no response to my emails for a follow up. They requested an estimate from a licensed contractor which I complied but how do you give an estimate on things that can't be fixed. Again, my dishwasher is ruined and my kitchen tile cannot be fixed. read more

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You late wait in line once to get a refund. You have to wait in line again to pick up an exchange very rude employees, lazy, and slow.

Long time customer of this location, I'll be going to a different store from now on. I've witnessed Julien Chavez and another employee Fred be extremely rude to females in the store on numerous occasions. I have spoken to the managers in the past, and I'm always surprised that they are still working there. Some of the other employees are very thoughtful and professional. If you want to be treated horribly look for Fred and Julien. If you want to be treated like a normal human being stay away from these two guys. read more

Santa helped me out in the power tools section and confirmed with me all my questions on a Dewalt DCF900 impact wrench that I recently bought and she showed me how to use the tool with different deep impact sockets. Hire more people like Santa! read more

The staff in the tool rental area is pleasant and knowledgeable They also rent and return Penske box trucks st this location read more

The Home Depot - Penske Truck Rental return location @ Home Depot very convenient - Building Supplies Near Me - Phoenix, Arizona

I was shopping and my dog tinkled a little on the ground near the self checkout. I asked not one but three people for paper towel so I could clean it up. The first person called someone, who never showed up. The second person, went to the check out to help, the first person I asked, checking another customer out and ignored us again. Only after the third person Ruben, helped us, we got to clean up the pee. We waited 10 minutes for someone to help us. Ruben was very helpful, but overall bad experience at this location. read more

Bryan in Appliances helped me today with my fridge purchase. He was very funny and courtesy. I felt like a real person and not just a regular customer that employees wish would go away. When I told him I was new to Phoenix, he even took the time to tell me about new places in the area that I might want to check out. I appreciated that a lot. In the paint department; I was only able to get a few scrapes of paint from my wall that I wanted color matched. There gentlemen helping me was also very friendly and despite the itty bitty scrapings, he was still able to match my paint. I'm happy that both of these departments have the right people working in them. Great customer service such as the service I was provided with today is always important. read more

Without a doubt the worst customer service of any home improvement store I have been to. I needed a piece of plywood cut and I sought out an employee for help, he said to go back by the saw and he would send someone back there to help me. I waited while watching 2 employees in the lumber department standing there talking to each other ignoring me. After 10 minutes I went back to the front of the store and asked at the contractors checkout for some help. Finally one of the 2 employees who had been standing there talking got the call and came to help. I went to the customer s et vice desk and stood for 5 minutes while everyone there tried not to make eye contact. Finally they acknowledged me and called for the manager who never showed up so I left. 20 minutes to get 1 sheet of plywood that I walked in and picked out within a minute. What a terrible Home Depot. read more

The Home Depot - Building Supplies Near Me - Phoenix, Arizona

Great customer service today from Jessii, my Home Depot associate. She took the time to get down tile from the upper deck with the forklift. My order was ready within 30 minutes to take out. Overall great service from Ameer. and Jessii. read more

Worst experience ever at a Home Depot. Stop in to grab a sander for a project I'm working on takes an hour to get someone to come help get the tool and worst part was they had a Dewalt Variable Sander on sale with it coming with a free battery. Went to go check out and the sale ended a day ago and I asked the why is it still being marketed at this price and the manager had no answer. Tells you much on how this store is being ran. So basically they make you'll wait forever and have to pay more than what their listed price is. This store is a total joke!!! read more

The Home Depot - Building Supplies Near Me - Phoenix, Arizona

After A LOT OF research, I found the shower door that I wanted. I paid the $55 delivery fee and it was safely wrapped in cardboard, styrofoam and secured on a palate with a lift on a truck delivered to my home. Thank you for providing the exact door that I wanted at a price hundreds lower than Lowe's and Wayfair. It provided the option of me getting exactly what I wanted. Then, Modern Innovations installed it whereas most other companies would NOT install a door by Home Depot. It was Holcum brand, well rated and superior quality. read more

The Home Depot - Building Supplies Near Me - Phoenix, Arizona

Not only do I have to check myself out, I have to do my own price check when the tag doesn't scan. The two orange aprons just talked about games. They said they couldn't leave the front. Zero customer empathy. Just self entitled a$$hats.... Yuck read more

An older gentleman by the name of Ron with the white mustache and glasses so willingly helped us out finding super glue to fix a piece of my car, he had a really kind spirit and was very passionate about helping us and loving his job. It was refreshing sight to see and he made the experience 10 times better. We appreciate his hard work and great customer service ! read more

We went to Best Buy & Lowe's looking for a new fridge before coming here on a whim. We waited 15 mins for help at Best Buy & no one ever came so we left. At Lowe's there wasn't much of a selection & didn't get any help. We stopped by here at Home Depot & as soon as we approached the fridges in Appliances we were immediately were greeted by Brian. He asked if we needed help. Thankfully he gave us good information & now know what we have to do before we buy a new fridge. If it weren't for Brian we probably would have dropped over $2000 on a fridge that might not work for our kitchen. We'll definitely be back as soon as we finish some things for our kitchen first for the fridge to fit. THANK YOU BRIAN!!! read more

First, I have to start out by saying that I LOVE The Home Depot app!! We have a bunch of house projects happening right now and the app has made it so easy to search + save the things that I like so that when we go to the store, we know exactly where to go! In this case, the bathroom faucets that we wanted were sold out online and when I checked nearby stores, this Thunderbird location was the only place that HAD THEM in the Valley!! YAY! The app made it so easy to locate them. We had a very pleasant experience at this store! Everyone was super friendly (especially the checkout gals who tried to make our screaming 2 year old smile). We got 4 Kohler bathroom faucets, a kitchen faucet, and 3 new toilet seats (my husband is thrilled...ha!)! They had everything that we came for and we left super happy and excited about our purchases. I'd recommend this location! Their garden center/flowers looked AMAZING as well! I wish that it were closer to home because their garden center definitely look healthier and better than our location. Same goes for their indoor plants; they had a wonderful selection! read more

We went here looking for fans and chandeliers. Huge place for home improvement products. They have good collection of fans but less options for chandelier. Also, fan prices were comparatively cheap to Lowe's. But still recommended when you setup your home. read more

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I will not be returning to this location. I went to get some lumber from here today and I waited for help for over 30 minutes. The help I did finally receive was awful. The woman who helped me was extremely rude, to the point where I almost left the store and drove to another location. Horrible customer service. I lodged a formal complaint. I require lumber pretty often and I will not be returning to this store ever again. read more

This is my go to Home Depot! I drive pass Lowe's on my way here because HD at least at this location is consistent with their customer service, available stock and pricing. The employees are generally nice and willing to help you and answer any questions that you may have. Checking out is a breeze when their self check out registers are available but rarely does check out take longer than five minutes. The parking lot is very tight and cluttered near the front so be careful when driving because between that and the customers it can be hard to navigate but I never really had a problem. read more

I came in for electrical material for a project i'm working on. I went straight for my wire first thing and Geoffrey helped me get exactly what I needed and was very friendly and respectful towards me as a customer. After he measured out my wire he said if I needed help finding anything else he would be in the area as I believe he works in the electrical department. Sure enough I needed help finding a few things and he knew exactly where to look and where I would find them as close as the bay! I can tell he was well educated on the store and trade itself too! Great job Geoffrey! read more

Not gonna lie, they got a fella there named Travis...dude is a stud. Great service love that guy. Great store overall splendid service also the store smelled good and raised my testosterone. I am writing this on Good Friday, and today surely was a Good Friday! read more

Fantastic Home Depot with exceptional staff! I went to the North Phoenix location with a particularly thorny problem - a weed trimmer that was badly jammed and looked like a goner. Ron from the Garden section listened patiently and was very willing to help and got Drew from Rentals involved to help solve the problem. The teamwork was impressive. They then gave me helpful advice on products to buy and actions to take to avoid a recurrence. This location has definitely earned our business - we won't go anywhere else in Phoenix from now on! read more

I love their self checkout lines. It's so amazing and fast and speedy. And every time I need something someone so quick to help me out and put me in the right direction or walk me over to help me find the item I'm looking for. Keep up the good work Home Depot. read more

Walked in here to get some pool supplies and i got more than that! I got some solid advice and great customer service! Its a shame that i didnt catch the guys name hut he was an older gentleman seemed like a SME or lead because he was leading people on what needed to be done with the new product coming in but he was absolutely amazing! He gave me advice on how to first start up my pool and the supplies i would need. He helped me grab everything off the shelves. He easily made home depot a $150 sell with all the stuff i needed to get for my pool. Hopefully home depot reads this finds this gentleman and give him my best regards and a raise in an age of companies with terrible customer service he was the perfect example how customer service should be done read more

This location has many parts of the store that are completely empty. A lot of the shelves that do not even have the stuff you're looking for. I came here to buy some piping for a remodel that we were doing in my sister's bathroom and they did not really have a lot of stuff that we were looking for. I wish they would restock their shelves a little bit more read more

The Home Depot - Emlty - Building Supplies Near Me - Phoenix, Arizona

Scott in the cabinet section is a d!ck. Standing at customer service talking to a cashier. When I went up there to get help I was asking the rep to place an order and he chimes in with a bad attitude. He works in the department I needed help in. I'll take my kitchen remodel to Lowes now. I'll spend my 15k somewhere else. You lost a long time loyal customer. read more

I'd leave zero stars if I could. Worst customer service I've ever experienced. If you want to be waiting around 45 minutes sitting on your ass not getting any help whatsoever, this is a place for you. My boyfriend and I just wanted to pick up some carpet that needed to be cut, I called for help twice and all the workers were just walking past us talking to each other and not giving a shit about their customers. I finally complained to one of the other workers and as it turns out, she did absolutely nothing about it. Or for 45 minutes past and I never got my carpet. Unfortunately, I had to walk out empty-handed. don't come here if you have things to do. Don't come here if you need any help whatsoever. Don't come here unless you can help yourself. I don't see how they can have so many workers there but only to trained for a specific department. very disappointed, probably won't come back. read more

I'm in the middle of having a new kitchen installed by Home Depot. This process has been nothing short of a nightmare!!! I paid for my cabinets in November 2020, they were delivered January 4, 2020. Unfortunately the warehouse mislabeled one cabinet so it had to be rushed to my house for the cabinet inspection. The installation took place on January 6, 2021 and it was discovered Home Depot failed to place the order for a base cabinet so the remainder of the kitchen installation is on hold. I called Home Depot & sent emails - no return calls or response to my emails. The Home Depot rep was off several days I called again, he informed me that the missing cabinet was lost at the warehouse. I called the cabinet company and they informed the cabinet was never ordered and Home Depot had placed the order that week. The estimated date for the missing cabinet is now January 27th but they can't send it directly to my house so who knows when it will arrive. Due to Home Depots mistake my kitchen is missing a cabinet, baseboards, and toe boards. The installers also failed to put a hole in cabinet above range for vent in attic, they also said the box labeled base boards and toe boards were extra parts and told me I could return them for cash back. I told the installer I did not pay for extra parts, they're pieces that need to be installed! The installers also left extra holes in the walls & new cabinets. Without the completion of the cabinet installation I can't get my countertop or sink. Without sink I can't install new plumbing or dishwasher. It's sad we live in times where big companies charge a lot of money and have no concern for their customers. If you're looking to remodel your kitchen my advice would be look elsewhere or find a house with a kitchen you like. read more

Holly crap. Not a knowledgeable staff could take an hour to get help. No one cares, and no one is educated an absolute mass employees will yell at the customers it's more like Disneyland with all the fun rides. read more