So I call ahead because I don't want to drive 20 minutes to find out they don't have my item. I'm in the middle of a project and my 10 inch metal cutting saw blade craps out on me. The guy who answers says hold on I'll check. In less than 2 minutes, cool, he says "yeah, we have it". I drive over and can't find it. The manager up front asks one cashier he was talking to if he answered the phone and he says no. So the manager goes down the same aisle and says we have a 9 inch metal grinding blade. I tell him I'm here for a cutting blade and not a grinder. He just looks at me. Kind of like that "if you wanted good service why are you here" look. No apologies or whatever. So I say this is BS (my bad), turn my back and I'm gone. I'm giving them the 2nd star for another manager being helpful in the past. read more

Decent place for free promos and discounts on tools and hardware needs. The store was smaller than I expected and reeked of rubber and plastic. I felt like I was going to get sick just waiting in the long line to check out with my 3 items. I would prefer not to come back here but I'm sure I will if I find something useful on sale. I wonder if they sell breathing masks? read more

I have to say that coming here can sometimes be annoying because my boyfriend's idea of going out is here or Home Depot but I must admit that they do have great tools. I mean it's not top notch but it lasts a long time and what are the odds of you using it until you actually break it. The funny thing is that I started coming here on my own and actually started to like the store as much as my boyfriend does. They have random things from a blood pressure monitor to gloves to pill cutter, all sorts of tools; just basically useful things and the customer service is always great and they always have the best deals! read more

Standard issue harbor frieght have all kinds of shit u dont need usually go in there for something simple not tools and always walk out with a bunch of stuff i probably dont need .. Seems like theres always a long line though read more

Love coming here. A lot of great deals on house hold items. This is like a mini hardware store.

Look if you want the best tools in town it's not the best place to get them but for me the prices are great especially if you need a specialty tool right now! The staff is friendly and helpful, the cashier usually asks what free item you'd like if you check out with a coupon. This is my go to spot when I don't have the $ to throw at a $30 Phillips Screwdriver (Snap-On) or just to check out what they have. They refund/replace just about everything, within rrason. I had broke one deep impact socket and took it back to get a new one, they asked me if I had the set and I told them I did. They then proceeded to tell me just bring back the set and we'll replace it. Hell yea!! I had this set for a while now and I get brand new for free, sure I'll take that. So in conclusion, quality tools, not really, will it get the job done si senor! read more

I been a customer of harbor freight tools for years now and today was by far my worst experience, I had two questions regarding some items and was helped both times by this guy named " BALA".... this guy is horrible, both times he helped me where half ass.. little pointing and "they are right over there by the unicorn " sorry for my sarcasm but this guy needs to be talked to by his hiring team.. advice to my fellow harbor Freighters stay AWAY from BALA if he is on the register or need help!!!! read more

Today i went into this location hoping to find a spark plug (mind you, im working on my very first project mechanically, & did not know they didnt carry any in store or at all). The very first person i encounter is the stores manager, i politely l, again let me say POLITELY asked the man "im looking to replace this here spark plug do you have any in stock or know where i could look your store is closer than a autozone pepboys etc" the MANAGERS response was very abrupt, and rude while interrupting me mid sentence. I will be calling and getting a full name and reporting to his higher ups. I can not stand for such SHIT customer service. I have had it with this business location. Needs to be fired or moved out of his position. AGAIN TERRIBLE CUSTOMER SERVICE DO NOT GIVE THEM ANY BUSINESS. read more

This guy with curly hair was kinda cute. I mean his attitude dealing with customers was a turn on. Now that's customer service!

Good place to shop if your looking for great deals and coupons on tools. They have a big selection on equipment and tools that are at inexpensive prices. The store itself is clean and organized which makes things easier to locate what u need. read more

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There's usually a line to check out so be prepared to wait to pay.. most of the stuff is great and will be fine for household jobs

Worst customer service ever.... the manager did not want to hear our story about a warranty we paid for and did not give us any options... went to a different harbor freight in Anaheim and they were able to help us. We were a frequent customer at this location but that attitude of that manager we will no longer be a customer there ! read more

A friend recommended Harbor Freight to me. I went online and saw Very Low opinions of the place. When I went, I didn't expect much. But to my surprise, I was impressed by the selection, the displays of the tools, and the low prices. However, most importantly the help and service from Franco (Lakewood, CA). He helped me out on a decision and added that there will be an upcoming sale. I am definitely come back. Thanks Franco read more

Walk in and the associate was lethargic af. Homie could not wait to get out of there. Drink some coffee bro

Just bought a furniture movers dolly , you know how they have coupons for the free stuff they send out . Well I needed the dolly so I though Id take advantage and get one of the free item . I did not look but the coupon expired 14 . Just wanted to say thank you to Liza who could have just said sorry it's expired but she didn't she had a 20 % and let me use it . Just wanted to say thank you Liza ! read more

This is where a guy can go to get his Guy Disease on. This place is a veritable smorgasbord of shiny and loud 'I didn't know I needed that' tool store. I go here to buy tools when I don't wanna pay twice as much for serious name brand gear at Loews or Home Depot. Especially if it's a power tool that may only get used once or twice for a specific purpose and I loan it to my neighbor or brother in law and I never see it again. For example: I needed a cut out tool to access a compartment in my RV that the manufacturer rendered inaccessible. The RV dealer wanted 500 bucks to perform a repair in this compartment. For 20 bucks, I purchased this cut out tool (think miniature plunge router with a 1/4 inch drill bit) created my own access compartment all for under a total of 30 bucks and 1 hour of my time. This tool for a serious brand name at Home Depot would have been 80 bucks. And I won't ever use it again. Maybe. I have also purchased a drywall screwgun for 35 bucks at Harbor Freight for installing drywall at home. Another tool that fetches 2 or 3 times more at the big box hardware joints. Big ass flame thower torches? They got'em. T-handle allen wrenches in SAE and metric? Yup. Vise grip looking oil filter wrenches? Uh-huh. Air powered tools of all shapes and sizes? Cheap! Magnetic extendable things for reaching? You bet! I could go and on and on. This place is just one step up from the Cypress College swap meet for the junk factor. I embrace this. Harbor Freight in Lakewood could be easily a 4 or 5 star rating but it's only deserving of a 2.5 if maybe a 3 star rating. The staff at this location lack the will to perform anything that may be construed as customer service. The 'Assistant Head Cashier' on this particular day I visited had difficulty in mastering the telephone. I called ahead looking for a particular tool and it took 3 phone calls to determine that yes, it was in stock. Seems she kept hanging up on me when she would put me on hold to check. When I arrived at the store, she walked 30 feet out of her way to page a fellow overpaid, under-qualified employee to walk 10 feet to locate the tool. Customer assistance is typically 'point and wave' in a general direction because the staff doesn't know or doesn't care. You're better off looking up the tool on the company website, identifying the SKU and finding it yourself at the store. I always look forward to going to Harbor Freight. 'Cuz I ain't walking out empty handed. read more

Is it that hard to at least pretend to care about your customers? I find what I want and walk up to the registers. Two are open and there's someone being helped at both and a guy waiting in line at one, so I walk over to the other one. I stand there for about 5 minutes waiting and when the customer in front of me finishes I step up to the counter. ,The guy behind the counter, who's badge said his name was Philip and that he's a freakin' manager, tells me that the other guy has been waiting and is next. I'm like, but he's in that line. Then Philip tells me with a bit of attitude, that one line feeds both registers. I'm totally confused and ask how I was supposed to know that because there's no signs or anything. Now he's totally over me and he says, the GM took them down because they were causing confusion. Way to blame somebody else dude. You're a manager and you're acting like I'm the idiot because I didn't know you had some sort of invisible line system? So I back up and let the other customer walk up to the register I'd been waiting at. Not his fault this place is idiotic and if he'd been waiting, I'll wait my turn. Then I see the other register is now open but as I walk over towards it, another customer strolls right up and they begin helping him. Philip sees this go down but he doesn't say a word. I know he saw it but this time he didn't feel like being "Mr. In-Charge". I realize at this point that Philip has no desire to keep me as a customer so I set my stuff down on the counter and walk out. If this is the caliber of people that get promoted to manager at this place... geez, not good. Way to go Philip, I won't be back. read more

This place sucks!!! Older white lady with gray hair was EXTREMELY rude. Didn't even want to help me find something. The rest of the employees seem like they are miserable and just want to be off already. Usually only one cashier so the line is all the way to the back of the store. DON'T GO HERE!!! HASSLE!!! read more

A man cave with tools. You can almost smell the testosterone in the room when you walk in. prices are good though you do get what you pay for. If something breaks they are very good about replacing it. It's really a hit or miss type of thing with there hand tools. But i am very pleased with there wares. Staff knows there trade and are not pushy either. That's a real plus. Look for the newspaper insert, yes its back. They always have good deals when it comes out. Just be ready to show-up early it can become a buying frenzy with lots of long lines that can move slow. I give it a solid 3 almost 4 stars. read more

U get what u pay for is true. If u want a super strong wratchet and socket set that last for life....wrong place but if you want to pay a third of the price and doing stuff around the house its perfect. Ex...I shopped at home depot for a water suction thing and it was $150....I bought one at harbor freight with same specs for $50. Its been working for over two years. If your not using your tools for your profession then this is the place. I bough t a saw zaw for twenty bucks and I use it all the time for over a year....and I mean heavy use and it is going strong. I swear by this place. If I was a mechanic I would never buy tools here but im not. I put in my own wood fence and my wood floors and some other stuff and every tool I used was from here and was sooooo cheap. read more

Lots of great stuff at this store! If you need tools come check out this store first.

Gave it three stars. First of all, I did get what I needed. The men running around restocking items were wonderful helped me with everything. And then I went to cashier. Then man, who was not cashier was nice enough to offer me a discount code. I got excited. Then I added warranty, figured "why not".... and then was asked several more question by cashier if my phone number was listed n such. He got my information. And proceeded to say "I'll also add free membership" for you at no additional charge. Because my purchase was kinda large, and I also look confused or whatever....I was charged a membership fee without me noticing until I got home. It was only $29.99, which is not much... but honest business is what's lacking. This cashier guy probably needed to sell membership or something but at least please be honest. read more

I only give the two stars for cleanliness. However, there was no one on the floor to assist. I observed a customer peep into an office and ask a question. It was answered and the door closed right after. Two associates were talking in the office meanwhile there was a long line and customers not being assisted. I had to get in the long line to ask my question. I walked the store for several minutes looking for someone to assist. Very disappointed. read more

The management and staff are great here. I bought a tool chest here and after putting it together I found one broken piece. Came back and they took a good piece of a new one still in the box and replaced my broken piece. Great job people read more

Shitty management , crappy product displacement , very limited amount of product and unknowledgeable staff ESPECIALLY! The female cashiers who are either what looks to be like an ex chola and an older Hispanic woman with heavy accent and bad English grammar they have absolutely no idea what they are selling ! DO NOT SHOP HERE !!!!!!!! read more

Horrible experience with the manager. I had a fireman's axe that broke the first time I used it and he wasn't willing to exchange the broken axe. I will never shop here again. read more

Service is not good. The kids working here knowing just about nothing. But if you need an inexpensive tool that is not for professional use, this place is pretty good for the price. read more

Gone to this one and Harbor City one when in South Bay area. This is a great place of powertools, service, integrity and courtesy. They're helpful at both locations. Their flyers show of other items not found at big outlets that are better quality than the ones at small outlets I used to go, like in Paramount. read more

Helpful staff, pretty good selection, lots of parking. The go-to place for tools you really need but only occasionally use. Or easily lose.

I walked in and I was treated very bad by a worker and when he was done "helping me" a customer looked at me and scoffed then the worker told the guy that scoffed at me " I know right" it's obvious that I look different but when ppl decide to not keep shit or their thoughts to themselves while they are working is unprofessional I hope no one has to hear what I had to hear read more

Harbor Freight has a lot of useful items and great coupons. Outlet is clean and the customer service here is great.

I went Sunday 6-10-12 . At the register the clerk told me the amount and I got out my pocket change and put it on the counter. The clerk immediately started helping herself to my money. I said , rather loudly, Hey, What are you doin"? She said "I'm trying to help you" I said "You don't just reach in my money and take what you'd like. And what makes you think I need help counting change? How would you like it if I reached in your register and took my change"? A manager came over and just stared. The clerk never apologized or tried to correct the situation. She just stared and said "Have a nice day". I took the items to another register and got my money back. In the past I have bought air compressors, tow bars, electric tools, 20 ton jacks and countless hand tools from harbor Freight. I have noticed the auto parts chains have these Chinese items at comparable specials. Harbor never warrants a broken tool with out a receipt and seven pounds of hassle. Auto Zone is the king of warranties. The purchases are all saved with my phone number coast to coast. They have a loyal customer card that gives you store credit to spend. Last week i was buying some brake shoes and they said I had $37.00 on my card. I put my money away and still have credit left in the rewards card. I'm done with Harbor, My next jack will come from Autozone or O'rieley's. Everyone makes mistakes, What counts is how you fix it. read more

I am a home hobbyist and don't need the expensive tools at the big box stores. I find very acceptable reasonably priced tool at Harbor Freight. Today I gave the cashier too much money and she told me I had given her too much money and gave me back the extra. Now that's an honest person. This rarely happens in life and I appreciate her honesty. Get on their mailing lists and get the coupons. read more

Just got off the phone with Nicole at Harbor Freight in Lakewood. I asked if they had a Battery Disconnect. She told me they don't have anything like that. I stated that there is one on-line. She asked for the item # which I gave her. She stated "we don't have any "they've been discontinued". I called another Harbor Freight and the young man checked and said he had some in stock. Guess which Harbor Freight I'm NOT going to. read more

I'm only giving this store 2 stars instead of 1 because of their prices. If it weren't for that, I would definitely give it a 0-1. Their customer service is HORRIBLE. They walk around looking miserable and they NEVER greet their customers, nor ask if they are finding everything okay (this is based on the few times I've gone to this store). The lady at the register is also very unwelcoming as she looks pissed every time I've asked for help (unfortunately, I get same lady each time). She didn't even say hello or asked if I found everything okay and instead said "do you have a phone number?" And when I couldn't hear her, she seemed SO bothered by having to repeat it again. Then when I asked her about redeeming a coupon, she seemed so bothered by me asking. When she showed me where to get my free item, I walked back to make sure I was grabbing the right one to be honest and she seemed SO bothered and annoyed and just nodded. This place needs some extra training on proper customer service. I shouldn't have spent my money here but I was in a time crunch and needed the items I purchased. NEVER coming back to this one. read more

to all who shop at these stores the time has come were these stores are starting to rip you off. example you know those 20-25 percent coupons we get well they are adding more products that wont be covered under those coupons its the fine line below that tell you what is not covered. the idem covered are the idem that don't sell well (junk) it dose not cover the power or automotive products etc that you are looking fore. so beware the sellers over seas are well on the way (these tools and products are junk to begin with) so if you can buy products that will last of course you will pay-Moore but you will see the results buy AMERICAN were ever found) example I have a skill saw that lasted over years and still runs good oh and buy sears tools they last too and in the industry snap-on mac etc you can get in these markets if you just get real get off of ripping people off because you are in the import business to come back to us. (i rate this company a o star rating) read more

your hose clamps suck! they strip with the slightest of ease!