I recently visited this hardware store and had an outstanding experience. The staff were incredibly friendly, knowledgeable, and always willing to help me find exactly what I needed. They took the time to answer my questions and offered great advice without making me feel rushed. The store is well-stocked with high-quality supplies, and it's clear they take pride in carrying reliable products. Whether you're a professional or tackling a DIY project, this is the place to shop. Excellent customer service, great prices, and top-notch products--I highly recommend this hardware store and will definitely be back! read more

They really know their stuff! they give valuable advice! If they don't have what you need they will order it!

This community store has never let me down ! Anytime there is a novel size bolt, nut I can count on them to have it . Also , they lots of custom servicing like screen repair and other home repair jobs. The customer service is also pretty incredible This place is truly a one stop shop ! read more

I called Premier Pest when we discovered some rodents in our attic. Vincente came out and closed up all the possible ways they were getting in and set up traps. He did a very thorough job including coming over twice more to check out the traps. I would use this company again in a heartbeat if I discovered any more pest problems. They are absolutely awesome to work with. read more

A shout to Christopher, whose witty and very innovative thoughtfulness in helping w a clothing assessor into a wonderful invention. Thank you for your kindness and patience, you are such a blessing!! Thank you, thank you, thank you!!! read more

This place makes me smile. It's smaller than the big monster stores, yet they always seem to somehow have everything I need. Their associates are friendly, knowledgeable and helpful. The millworks department is amazing. Parking is easy. Small town hardware store vibes for sure. Not only will you find what you need for your project at James Hardware, you're likely to make a new friend as well. read more

First time visit. I will definitely be back. No more wandering around Lowe's or Home Depot. The employees here and knowledgeable and can get you exactly what you need, just like they did for me. I didn't even have a name for what I needed and the gent found it in 15 seconds x read more

James True Value Hardware - Hardware Stores Near Me - La Habra, California

Great service, helpful employees, and willing to order anything I might need. Love this store!

Great service. This place is an excellent source for maintenance or any other commercial or residential home improvement necessities. See Dave for a wealth of knowledge and assistance read more

Went in today to buy some Shiplap., the guy told me it was 1.38 per foot and today was a 10% discount., I told him what I wanted and said I'd be back to pick it up in a few hours., he told me it would be ready when I return. I returned a few hours later to pick up and it wasn't ready but no big deal.. I waited for about 20 mins and when they rung it up the guy said it would be 3.38 per foot.., I told him when I was there earlier that he gave me a price of 1.38 per foot. My wife even wrote the price down on her phone.. the sales guy denied he gave that price and called me a liar., needless to say after that I was in is face and scared the shit out of him.. the guy was a total liar and a POS!! I'll never do business with James hardware again and I given them plenty of business in the past. read more

Just walked into the store and the old man with the beard was a total a**. Rude is to nice. Said what do you want? I wanted a key and the conversation just got more disrespectful. You would think with all the competition they might have some manners. read more

Great staff. Love coming here. Small mom and pop store. They have most of the stuff that you need

They make it really hard to support their small business. I purchased a faucet supply line less than a week ago, it started to leak. My customer called me back to fix the leak, they didn't have the receipt I gave them for the part. I went back to do an even exchange, and though the supply line still had all the original tags on it, with the bar code, they wouldn't let me exchange for the same exact part. I had to purchase the supply line again. So not only do they charge more for their parts, they make it inconvenient when situations like this happen. I could understand it they didn't have a bar code to reference, but everything was the same as I walked out of the store with it the first time. I wouldn't have this problem at a big box store. read more

This is a shout-out to Greg and David. These guys are awesome! I had some issues with connecting my fridge ice machine and they were more than happy to educate me and provide a solution. Awesome customer service! You can tell they are knowledgeable and super friendly wanting to help. They have a customer for life here ! read more

I so enjoy coming here, the staff is so friendly. Thank you for your acts of kindness read more

Great cust svc and the staff are very knowledgeable. Support local biz and skip the big box store for your plumbing needs.

James Hardware is the best around!!! We had a problem that the pros couldn't fix so I went to James and they spent a lot of time listening, looking up the part, and connecting me with an expert. I will probably end up saving $600-1000 on being able to fix my problem by replacing a simple part rather than the whole thing! So grateful to have these friendly, knowledgeable professionals in my neighborhood! read more

James True Value Hardware - The big stuff - Hardware Stores Near Me - La Habra, California

See all

If you are looking to remodel your home this place has amazing prices. I was looking for a particular pieces of wood for my home remodel and even though I did find it at Ganahl Lumber, the same piece of wood I was able to get it here at the store by saving at least a dollar more per linear foot! read more

James True Value Hardware - Hardware Stores Near Me - La Habra, California

Visit the store about a year ago. And as I walked in was not greeted or asked if I needed help. When we did ask for help. The lady was very short with us. My husband returned today and asked for help. Workers not helpful with him he explained what he needed, had to return the parts because they were the wrong ones. When he had explained to them it wasn't the right one. He was looking for something else they made. It seem like he didn't know what he was talking about. We are homeowners and fix our home for the last 10 years. He does have pretty good knowledge of what he's doing. Sad to say. We also seen them being helpful towards other customers more than us. Maybe it was the color of our skin. Love to support small businesses but this won't be one...... read more

Hello to all. I am venting my frustration and disappointment with the customer service in this store. Sadly, gender, ethnicity and skin color makes a significant impact in how customers are treated. The people who works there, are not pleasant or professional treating their prospect customers. They are arrogant and disrespectful. If you ask for help, the clerk just guides you. Not enough workers and these that are there, are not friendly at all. Check Lowes or Home Depot before reaching this business. They frankly do not appreciate your patronage. Thank you read more

I went t here yesterday afternoon in search of extension jambs, I am putting in a pre hung door and the jamb measures 4 9/16" wide, my 1965 year old home has plastered walls and they finish out at 5 1/4", I found a jamb leg that measured 5/8" thick by x 4 1/2" wide x 97 13/16 long, this would work perfectly as all I had to do is rip this 3/4" wide x 81 3/4" length, then I would use glue and gun nail it to the jamb getting the 5 1/4" width I needed, I took the jamb leg to the counter and the gentlemen (as you face the counter) sitting at his desk, to my far left, first desk assisted me, and he went to his desk looked up what I had and then came back to the counter and told me that the cost is $90.63 cents, I misheard, and handed him a $20.00, and he restated the $90.63, to which I replied what he had said, and he said correct! I said "Oh no, that's to much and he crumpled what looked to be the hand written bill, and I returned the jamb leg to where I got it... The following day (today, 8/12/2021) I went to Ganahl Lumber, 6586 Beach Blvd., Buena Park, and went through their lumber racks and found jamb legs, this one was a 5 1/4" width, 3/4" wider than the one at James Company, I took it to the counter and asked for the price, and was told that the price is $17.79, I purchased it and told them of my encounter with James Company and they all laughed, I did not however. On the drive home I started thinking about the guy at James Company and just started getting angry... I am curious if there was an underlying ugly reason why he thought he could treat me in such a manner? I will never, ever go back there again, and it is only about a mile from where I live as opposed to Ganahl Lumber is 6 miles from home. I am a retired Carpenter Working Supervisor, and find this type of behavior very suspicious, I am a person of color. Anyway, you can go here and God only knows if you will be the next unsuspecting victim, or just stay away from this place all together, there is an Ace Hardware store in La Habra further east on Leffingwell, you might try going there, as I DO NOT RECOMMEND THIS PLACE TO ANYONE OF COLOR SHOP HERE... P.S. If you are from James Company and read this, please don't tell me anything, for anything you say, you have to in order to try and get this stench off of you... read more

I've been shopping for my hardware needs at James Hardware for the past 30 years. I'm surprised it took me so long to write a review but I had an experience with John, a store employee, that prompted me to finally share the regular experiences I've had over the last three decades. Needing a miscellaneous bolt for my truck bed, John took the time to help me. In fact, he seemed eager to solve my small issue. John patiently listened to my need, understood what I was trying to accomplish and even made a trip to the parking lot to take a look at my truck himself. After a few minutes, I was checking out with a friendly cashier and was in my way home. It's experienced people/employees like John that regularly set James Hardware apart from the big box stores. read more

Yesterday, I broke a window screen removing it for cleaning. Took it to James Hardware, they measured the old screen and I picked up my new one today. A little hiccup on the orientation of the springs, but they took care of that promptly. read more

Super helpful staff. When Home Depot didn't carry the item we needed, we were referred to True Value Hardware. The staff here is so nice. They take the time to say hello and inquire about your needs. Help is always readily available. It's actually worth driving out of the way to patronize this place. We were in and out in less than 10 minutes with the right replacement parts. There's something quite lovely about the local hardware store...the personal connection and touch. It leaves Home Depot and Lowe's feeling quite drab. read more

Very friendly & helpful service from the phone call to getting our screen door fixed. Also quicker than expected was nice! Thank you so much! I would recommend your services to friends & family. read more

This review is for the window and door facility which is next door to the hardware store, but on the same lot. Came in with some old damaged window screens and asked if they could be remade in the exact same size and dimensions. The bearded gentleman behind the counter told me yes, they could and took some quick measurements based off the old screens I brought with me. Quoted me $37 per screen which is a very good price. The big box stores do sell do it yourself window screen kits, but they have really bad reviews and most people complain the frames are flimsy. For about $15 more per screen I was happy to leave it to the pros. I was told screen replacement jobs were being done in one week time. But I got a phone call the very next day telling me my screens were ready for pickup. I brought them home and I'm impressed with the results. Their strong, the screen is pulled tight, and they added pull tabs at one end which really helps with installation. I will be back to have more home improvement needs taken care of here. I will definitely consider using this location for a replacement patio sliding door and new windows in the future. read more

James True Value Hardware - Nice brand new clean rigid screen. - Hardware Stores Near Me - La Habra, California

See all

First I would like to say if there were more stars I would give them more! The customer service here is phenomenal. I ordered a water filter system online and upon installation or should I say 2 hours, a few choice words and a trip to Lowe's later I figured out the manufacturer had sent me the wrong nut. Next morning I return to Lowe's who once again couldn't help me and they pointed me to James Hardware. Never before this day would I have been able to tell you what a fine thread vs regular vs compression but was. I found out today. Wayne helped me tremendously and gave me a bit of an education. He took time so much as even though they did not have the correct nut, Wayne took the time to MAKE the piece I need. He cut a stopper compression nut so that I would be able to get the faucet to stay on!! THANK YOU!! I will definitely be returning! read more

Wanted to have keys made quickly (and not have to hassle with big hardware store parking/walking, etc and was in and out in less than 5 minutes! Very friendly staff, too! read more

I was missing a piece on a window and called James True Value to see if they could order it for me. Lillian was wonderful and helpful. Not only did she help me in the friendliest manner but she found the part in stock. Thank you so much! read more

I have used this place for multiple vinyl fence jobs and they always have what I need or can get it super fast. Definitely visit this place if you need vinyl or vinyl accessories. read more

I needed to have some keys duplicated. They copied the keys immediately while I waited. Great service at a fair price. I prefer the personal service at a local, smaller business over the BIG BOX guys. read more

Everyone is helpful and courteous! Within a week, I've come here twice for the same reason and both times I've received the same level of helpfulness. I can only hope that my issue be resolved but I can say with confidence that if I come back, I will know I'll have the best resources available. Going above and beyond for the customer is the experience I've received and am grateful for their service. Big thanks to John and Gary. read more

Don't use this company. They do not care about their customers. We purchased back doors though them and they have not been installed correctly. When we were purchasing the doors we discussed pre-hung. We were told we did not need pre-hung. We used the installer that they recommended. The doors do not close properly. The light and air come through. The installer, Chris Stark from Chriscraft, obviously doesn't know what he is doing. He came back but still not right. When he left the doorknob was not properly put back on and we had to fix Now he says there's nothing else he will do. I called James Hardware. They said they would call back and never did. When I called them again they said they will not do anything. So we have doors that light and air comes through. They could care less about their customers. We will never go back. 4-24-20 update- seriously Lillian, why did you even make a comment? We will never go back and our neighbors and friends know about the doors also. Your comment makes it worse. You're sorry and no offer to make it right? You further support that your company doesn't care. We're not going to do good work for you or stand by our work but come back and spend your money here. SMH. read more

Love this place! I am a very picky, know what I want, kind of girl. When I showed them a picture of the front door I wanted they looked up the price and told me it would be $10,000! Of course I told them I wanted to spend much less but I wanted the same style door as my picture. Well, I got exactly what I wanted but it was under $1000. They helped me custom design a large, two door, front door and it turned out absolutely gorgeous! I also bought my very modern looking door handle and lock from James and I love it. This store is great, they also referred me to Vic Botta to hang my door and Mike at Paint It Custom to paint it and my house. These guys were great and did a beautiful job. Thanks James Hardware from probably one of your most pickiest customers! read more

This hardware store is the best. They give you great service and help you if you have a problem and they will help with the solution. Always go here first if you are working on a project. read more

Lillian thank you for your response to my comment about the expired items found in the store. I have changed my review from 1 star to 4 stars. Your response was very professional and kind. I really appreciate that. read more

I try to support local businesses, but when I go into a place like James and can't get anyone to assist me (even after asking two employees who were deep in conversation) and get told to ask someone else, who is obviously busy, well then off to Lowes I go. I have since returned and found much better customer service. read more

James Hardware is as good as it gets. This well laid out store carries most all standard plumbing, electrical, hardware, paint and tool products you will ever need. They also have specialty merchandise from premium worldwide manufacturers. (Such as a high-grade German grout saw which looked awesome!). They literally have a wall of catalogs from virtually every hardware related company in the back of the store at the special order desk. David at the special order desk was extremely knowledgeable and helpful. Huge selection of door hardware (more than HD or Lowe's- and it's the best stuff: Emtek and Baldwin, as well as Schlage), due to their sister operation (right next door) which sells/installs doors and windows to order and supplies contractors with building material. Competitive pricing. Top notch customer service (especially for special orders). The best. read more

Came here for a screen door. The employee whom was tall white older thin man long hair or beard I can't remember was very rude. First of all I came in and as I began to explain what I needed along with my dad he seemed annoyed. My dad went on to explain what he specifically needed and the rude man was looking away ignoring my dad. Then I needed to use the bathroom because I felt sick all of a sudden and needed to vomit from something I ate and the man told me they had no public restrooms so I had to walk outside and vomit in the parking lot. Never seen such horrible customer service in my life. read more

Our cat scratched up the screen door so had to get it rescreened. I called three places for pricing: 1) Mobile rescreening company to come to our house to rescreen = $69 2) Home Depot = $90 trip charge to come to the house + $30/screen 3) James Hardware = $23.27 (with tax)/screen. You drop off the screen door and pick up when it's done I went with James Hardware since this place is nearby. Dropped it off. Picked it up within a week. Popped the screen back in and good as new. Would definitely be bring other screens here for rescreen. Can't beat the prices. Staff very friendly too. James Hardware consists of two stores: James True Value Hardware & James Builders Supply (building next door in the same parking lot) that does windows, doors, sliding door screen, and fireplace mantle. Check them out. You'd be pleasantly surprised. read more