as a single middle age woman I am always worried about the advice I get on things like car repair…read more Brad at this location was very upfront about what I needed and offered me options of brands. I was very comfortable and they have earned a customer for life. thank you, Brad!

These guys are fantastic! I bought a new Weber gas grill from them. They put it together and…read moredelivered it for free! They called me the day before and showed up exactly when they said they would. They also got it to me a day earlier than the purchase said they would. Can't ask for better service than that!

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Walked in the night before the winter storm to get battery packs for my portable power station that…read moreI ordered for delivery the night before. It was delivered and I realized I didn't have battery packs nor a charger. This was my first time, of course! So I went in store to get 4 battery pack with the charger. I was helped right away and got exactly what I needed. I believe my salespersons name was Jill. She was amazing.

This is regarding a humidifier that I ordered through the Lowes app. I ordered through the app…read morebecause I am a single mother with a severely disabled child who is sick at the moment. This is what has followed. I placed a same-day delivery order on Sunday May 3rd. I was sent text messages throughout the day that it would be delivered that day even to the point that it was out for delivery. At 7:40 PM, I was notified that no, it wasn't out for delivery and that it was in fact delayed all of the sudden, but they were working on it. I tried calling the Lowe's at Plano West (where I placed the order) two different times- both times put on hold and stayed on hold until after they closed. Then when I tried to call back, nobody answered...which we all know was done on purpose. On Monday I tried calling customer service to find out where the product was. They ultimately were of no help at all. They could do nothing. They also told me to go up to the Plano West store where I could possibly pick the product up if one was in stock. I went up to the Plano West store and was told at that time that no, in fact the product was at the Lewisville store. I was told by the manager that he would look into it and call me back, which he never did. Why it was at the Lewisville store and why the manager did not call me back, I have no clue. The next day I tried calling the Lewisville store and I don't know who I spoke with because I've spoken to so many people at this point and was told that there is a third-party that actually makes the deliveries that they had picked the product up, but they had not delivered the product and they don't know where the product was. I was also told that I could not cancel the order for a refund. Nor could I pick another one of the same unit they had in stock at that store. So now I have a sick kid, I have no product, no refund, nobody that could help me and was told to call back the next day. I called back the next day and asked for the manager and was told that that manager was gone that I needed to call back the next day, which is what I did. I called the next day and I was told that that manager is not in the office. Today is now Thursday. I was able to finally speak with the manager at the Lewisville store who I will mention by name as he has been literally the only person with any competence to be able to handle this situation. Darren. Thankfully, he did call back and leave me a VM because I am at work. He said he was able to discount the unit because of the inconvenience and I could either come pick the unit up or he would deliver the unit to me personally. He said for me to call back. I called back and whoever it was that I spoke to said that he wasn't there and that I needed to call back tomorrow. So here we are once again no product no refund they can't tell me where it is they don't know what to do about it nor do they care. Yes I could go up there and pick it up but because it's at the Lewisville store it's 30 minutes away. I work full-time and again I am a single mother of a severely disabled child. I don't have the time to do that. My frustration level has peaked. I know that Lowe's ultimately does not care whether or not I shop there again or not. But I don't care. This level of incompetence is absurd. I will never ever EVER shop at Lowe's ever again.

Our horrible Samsung refrigerator went out recently. We went to Home Depot and worked with Rick…read moreCooper. He was very helpful. We told him about a bad experience with Lowe's. It took us one month to get the dishwasher delivered and installed. That was unacceptable. Because of that poor experience, we chose Home Depot. On the 20th of April, Rick sold us a LG, dual ice maker, 4 door refrigerator. It was delivered and installed on 4/22/26 at 9:30 AM. Our old one was taken away. From the salesman to the delivery and installation guys, it was an stress-free and pleasant experience.

Only reason I tried Home Depot over Lowes or Ace this time was because I was given a gift card and…read morethis experience proves why you should never go to Home Depot. Placed online order for pickup of mulch etc. two hours later received email & text notifications order was ready for curbside pickup. Upon arrival an hour after I was notified, I followed online instructions to notify them to load my order. 20 minutes later and watching multiple employees just walk by and look at me then go back to playing on their phones, I went in to customer service. Three ladies working at desk. Only one customer being served in front of me in line. The other two saw me but never greeted me or asked to help. Ten minutes later, it's my turn and I tell them I've been waiting in pickup for 20 mins. The lady looks at her machine and says "sorry. I don't know why I didn't see this". She walks around confused and asked other ladies for help and comes back to tell me to go to Garden center and show them a barcode she handed me. I pull around to the Garden center where they told me and nobody was there. No order in sight. I walked in to the young girl at register (who was recording selfies) and explained my situation and asked where I needed to go. For 10mins she struggled on the computer, her cell phone and even my cell phone. A long line formed where other customers were badgering me because I was waiting on the girl. She looked at me after 15 mins and said "none of my stuff is working and I can't call anyone. G to customer service" where I just was. At this point, after an hour struggling to pick up and online curbside order, I walked back to customer service and ask for a simple refund. After struggling at register for 10 more minutes, they tell me the system is down and can't process a refund. I asked for the store manager several times. After 15 more minutes, not a single manager appeared or responded. Several employees attempted to help but none of them knew what to do and seemed to be annoyed with me and my issues. After almost 1.5 hours, I gave up and told them to load my order so I could leave. Again, they could not find my pending pickup order so they had to run all over the place to fulfill the order like I just asked for it.

This place had me at Hello!! Greeted at the door and was treated to a walk around of the store…read more Amazing staff. They own two of the most amazing cats!! Both of them are real "talkers" and wanted my attention. I wanted to take both of them home. Those cats are a great conversation piece for patrons. They added additional character to this hometown store. They have everything at this store. Specially items for people that love chickens! They had 5 large troughs with healthy baby chicks. This place is amazingly clean too! I found iron skillets by the Lodge Company. Those are almost as good as the old skillets from the good old days. The price was reasonable too. I saw halters for horses, with varies colors to choose from. They offered lots of items for the local farmer. I'd shop here often if I lived out this way and needed basic farm items. It's a great place to shop for all of your critters needs. 28/2019

This is no longer a Feed Store...just a warehouse. They have no store front presence. If you make…read morean "appointment" to pick up feed when they schedule you, don't expect them to be there for the appointment. I waited over 45 minutes for the appointment before I decided it wasn't worth the wait. The warehouse operations take precedence. I would NOT recommend this store to anyone!

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Home Depot Flooring department and Customer service team is awesome…read more The value of the product we purchased from flooring was great and the quality of service was exceptional. Every step of the way we received support and having the cooper installation team team Velasquez execute the project perfectly was an icing on the cake.

Placed an order online and got a confirmation for pickup within a few minutes…read more All employees at the store were wearing masks. The customer service desk was well staffed and all I had to provide was the order number. The employee got my order immediately and I was good to go. The receipt was sent to my email and the whole purchase was seamless. The store followed social distancing guidelines and ensured the safety of employees and customers. This goes a long way as we work thru these tough times. They also offer curbside pickup.

Came in and immediately asked a staffer what I was looking for. Was directed precisely to where I…read moreneeded to be. This purchase should've lasted 30-45s tops. Was asked to provide a lot of personal information at the register. Got impression that's how I would get my receipt but apparently it was just so I could get spammed constantly. Didn't appreciate that.

Helpful customer service and support Great products have in…read morestock such a big store with everything you pretty much need