I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.

Walked in the night before the winter storm to get battery packs for my portable power station that…read moreI ordered for delivery the night before. It was delivered and I realized I didn't have battery packs nor a charger. This was my first time, of course! So I went in store to get 4 battery pack with the charger. I was helped right away and got exactly what I needed. I believe my salespersons name was Jill. She was amazing.

To bat 100 I got what i needed but I will say I am disappointed with what I got. I asked for a…read moregrill that was on sale for my dad and got a beaten up box which I assumed would be good. Sadly I was mistaken. I had to go to another store to get what I paid for. After putting it together I found myself short in nuts and screws. So I made it work for Father's Day. But regardless I will be returning this. And will be sticking with other companies products

Our horrible Samsung refrigerator went out recently. We went to Home Depot and worked with Rick…read moreCooper. He was very helpful. We told him about a bad experience with Lowe's. It took us one month to get the dishwasher delivered and installed. That was unacceptable. Because of that poor experience, we chose Home Depot. On the 20th of April, Rick sold us a LG, dual ice maker, 4 door refrigerator. It was delivered and installed on 4/22/26 at 9:30 AM. Our old one was taken away. From the salesman to the delivery and installation guys, it was an stress-free and pleasant experience.

Only reason I tried Home Depot over Lowes or Ace this time was because I was given a gift card and…read morethis experience proves why you should never go to Home Depot. Placed online order for pickup of mulch etc. two hours later received email & text notifications order was ready for curbside pickup. Upon arrival an hour after I was notified, I followed online instructions to notify them to load my order. 20 minutes later and watching multiple employees just walk by and look at me then go back to playing on their phones, I went in to customer service. Three ladies working at desk. Only one customer being served in front of me in line. The other two saw me but never greeted me or asked to help. Ten minutes later, it's my turn and I tell them I've been waiting in pickup for 20 mins. The lady looks at her machine and says "sorry. I don't know why I didn't see this". She walks around confused and asked other ladies for help and comes back to tell me to go to Garden center and show them a barcode she handed me. I pull around to the Garden center where they told me and nobody was there. No order in sight. I walked in to the young girl at register (who was recording selfies) and explained my situation and asked where I needed to go. For 10mins she struggled on the computer, her cell phone and even my cell phone. A long line formed where other customers were badgering me because I was waiting on the girl. She looked at me after 15 mins and said "none of my stuff is working and I can't call anyone. G to customer service" where I just was. At this point, after an hour struggling to pick up and online curbside order, I walked back to customer service and ask for a simple refund. After struggling at register for 10 more minutes, they tell me the system is down and can't process a refund. I asked for the store manager several times. After 15 more minutes, not a single manager appeared or responded. Several employees attempted to help but none of them knew what to do and seemed to be annoyed with me and my issues. After almost 1.5 hours, I gave up and told them to load my order so I could leave. Again, they could not find my pending pickup order so they had to run all over the place to fulfill the order like I just asked for it.

This is no longer a Feed Store...just a warehouse. They have no store front presence. If you make…read morean "appointment" to pick up feed when they schedule you, don't expect them to be there for the appointment. I waited over 45 minutes for the appointment before I decided it wasn't worth the wait. The warehouse operations take precedence. I would NOT recommend this store to anyone!

A old fashioned seed and feed store that has dog stuff to yard, farm and tractor to horse tack…read more Move to new building a few years ago proved more stuff but still provides locally owned service

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

I saw the rating for this Home Depot and honestly it gave me pause about coming here, but I still…read morecame in, as it was on my way and easy on and off the highway for me. As I was walking in a friendly employee said good morning to me, so I felt like that set my visit off in a good direction. I was looking for door hooks and saw the sign that said , "Hardware" so I was in the right place pretty quickly. I thought I had found the hook I wanted but when I was looking in the bin where that hook was supposed to be, I found a hook I liked a lot better so I bought it instead. It was a quick self-checkout and then I was out the door and back on the highway in no time!

Home Depot Flooring department and Customer service team is awesome…read more The value of the product we purchased from flooring was great and the quality of service was exceptional. Every step of the way we received support and having the cooper installation team team Velasquez execute the project perfectly was an icing on the cake.

Helpful customer service and support Great products have in…read morestock such a big store with everything you pretty much need

Came in and immediately asked a staffer what I was looking for. Was directed precisely to where I…read moreneeded to be. This purchase should've lasted 30-45s tops. Was asked to provide a lot of personal information at the register. Got impression that's how I would get my receipt but apparently it was just so I could get spammed constantly. Didn't appreciate that.

Bought a part..... told cashier it prob wasn't right? I needed help? She offered nothing? I said I…read moreprob would be back in 20 min to return it.... well, I came back on 20 and they charged a restock fee on an UNOPENED steel portable air tank.... thats right, the charged $10 for a product in original packing... NEVER NEVER buy their cheap quality crap!! Service is cheaper than their junk!! I called customer service.... they couldn't care ant less ....please please.. you get what you pay for... in this case you get cheap uncaring service just like the cheap stuff they sell

Good selection. Staff very helpful, the item I needed was not on the shelf, they checked and had…read moreonly one of per the computer, they went to the back and searched and the manager found it for me.