Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

Don't shop here unless you're an elderly white man or enjoy weaponized incompetence. Stopped in to…read morepick up an adjustable mounting putty- listed as in-store and available for pickup on their location's webpage- and looked around. No luck alone, so I asked an employee who vaguely gestured that they were probably somewhere in clearance and essentially said "good luck". Placed an online order at the same time to force some employee engagement, and still no luck. Request refund, and inform the man at the service desk that of the three employees I spoke to, not one of them offered an alternative- or even any particular amount of help. The store manager, it turned out to be, grunted in a way that meant "I don't care, get out". Other veterans, just go to Home Depot; they'll likely have what you're looking for anyway. Update: Home Depot did, in fact, have what I was looking for.

Service of the employees is outstanding and so kind. They all helped locate an item so quickly.read more

Without a doubt the BEST hardware store in East Tennessee! They may be small but they've got…read morewhatever you need and if they don't have it they'll order it.

Just love the home town hospitality and expertise. We get great support when we need to know code…read moreand solutions to bring our home up to and stay in code compliance. Selection is excellent no matter what you're looking for! Come on in for the friendly service and stay for the great selection and advice.

Can we please do better than this in the men's bathroom the store just looked so disorganized not…read moresure what has happened

Great store both in and out until you have to deal with checkout. 5:30 PM 4/8/26 walked in and…read morequickly realized there were like 20+ people in line waiting to check out. So I walked around the store for about 15 minutes... hoping to check out / buying 10 bags of mulch (pickup outside). Still a long line to checkout. I left.

Awesome place that has pretty much anything you need in the way of nuts and bolts. And the staff…read moreare knowledgeable.

Absolute gem of a place! Stopped in today with my aunt to get some hardware for the barn and we…read morehad to draw pictures of what we wanted but they found the right stuff! Huge inventory - so much bigger inside than it looks from the street. Tell them what you want and they'll find what you need!

This Home Depot was very nice and clean. Bigger isles in this one…read more Was greeted upon walking into the lumber area. Had evwrything we needed. Plus some. Will definetly shop this location again. Lots of doors where you can see them. I like that.

Horrible customer service. Doing an entire kitchen and nothing in store to look at and no one to…read morehelp you with online order .

This past week we had a lot of snow.. businesses were closed. We didn't bring our shovel from our…read morehometown thinking it wouldn't come to use. We found out that was wrong.. Home Depot and lowes no shovel to be found.. I called tractor supply with a slim chance they would have one. They indeed have shovels but they were closing early.. but would keep it open for us because we were five minutes away. This manager didn't have to but did. He went out of his way to help us. We will be forever grateful.

Love it ! Great service! We love the dog wash in New Tazewell. I also love the dog pad brand they…read moresell. Great value and service. Your dog gets a treat and a free dog wash after every 3 dog washes. The dog wash is only $9.99 and shampoo is included and dryer