Stopped in to have a paint sample altered so I could buy a gallon there... rude, snappy woman…read morebehind counter was no help. Typical Hudson Ohio personality, I will never buy another gallon there and I use many gallons a year!

I went into this Ace Hardware and I needed some special hardware for a fancy Walker for an elderly…read morewoman. The staff here is so amazing. I had two gentlemen helping me find all the pieces and parts that I needed in a hurry. I didn't think it was going to be possible to find what I needed to fix the walker at any hardware store. I thought I would have to order it online at the company and wait. I was pleasantly surprised with all the assistance and help that I got from these two gentlemen putting things together and figuring it out. I was able to fix the walker on the spot, Ace Hardware might be the cheapest place to buy things, but they definitely are more than willing to help and also carry special items that you can't find elsewhere. If I had gone to a regular giant hardware store, I never would've put this together myself. this is a great little homestore love it.

This is an impressive specialty store for wood artisans. It is very clean and well stocked with a…read morewide range of products and price points. They offer in-person classes and demonstrations. The service at the register was helpful and friendly.

We were looking for furniture legs for a diy curio cabinet I'm working on. We waited for them to…read moreopen at 12 pm on Sunday. As soon as we walked in someone helped us within a few minutes. They do not sell furniture legs, but they do sell the ever popular and modern hairpin legs. They're made in metal. We felt that for our project the cost was not viable. We did walk around and found so many neat woodworking machines, tools, wood and more. There is a room full of live edge wood pieces. I feel that they were reasonably priced. I also noticed that in another room this lady was working on a wood piece. It seems that they may be offering woodworking classes, I'm not sure. So in conclusion although they did mot have what I needed, I'm glad to have visited. It opens my eyes and mind to other projects.

I had purchased lids for my buckets at the akron location these lids are even listed on website and…read moreeven though I had the receipt they refused to let me return them at this location and the staff were very rude and repeatedly told me they didn't care when I would state that i had the receipt and even said good for you we are not returning them and said it wasn't their fault that the akron location sold me something they shouldn't have saying they never saw the lids before he also said he didnt at any of the four locations he apparently worked at very dissatisfied and disappointed... smh ‍

The service here is great, and it's the nicest looking store of the 3 locations I've been to. The…read morepeople here do their best to help customers not only in selecting products but also in getting you the most value. They are more than competent (which is more than I can say for the workers at the Solon location that can't handle a simple return where you literally just scan the receipt and product) and go above and beyond to make sure they do right by you. Everyone that I have dealt with (Mike, Carly, and Nick) were super warm and helpful. Go here and you will be in good hands.

The company I work for buys 98% of our supplies from Southend and we wouldn't have it any other…read moreway. Dave and Bruce are one of a kind business owners that go above and beyond to make sure what you get is what you need at the best price.

It's hard to find a helpful hardware store anymore. I remember as a kid my dad saying he was going…read moreup there for this or that. I own my own home now and I needed my screen door repaired. I took it up there. When you walk in it looks like the kind of place that has ANYTHING you could possibly need. He told me he could fix my door but it would probably take a while since he had quite a few. I was fine with that. Honestly, it was like 3 days later and the door was done. They were very nice and very reasonable. I have gone back since the repair for other items. Check it out!

This is the place to go if you need hard to find items for your old house. I looked on the…read moreinternet for replacement double hung window sash pulls in solid brass and what I found were very expensive. I found quality (Stanley) and inexpensive brass pulls at Torch. They only had five in stock (I needed a total of 18) so they ordered another thirteen for me and they arrived in one week. But the best part is that the price had gone up considerably on the ones that had to be ordered but they charged me the "old" price! I saved a good chunk of cash!

Searched the internet for somewhere local to recycle used vehicle and ​garden tractor batteries…read more Numerous articles​ stating Rural King gave in-store credit or​ gift cards. CALLED our local Rural King in Elyria to verify that they still did perform this service. While on the phone I specifically asked if they had a limit as we had about 7 or 8 batteries to recycle. The young man said no, no limits. Loaded up our batteries, drove 20 miles to the store where I called, unloaded the batteries, went to the customer service desk where we were promptly told that Rural King no longer recycles batteries. Wasted over an hour of our time plus gas for our vehicle. I would think all the employees should know the policies of the store where they work. Aggravated and disappointed with Rural King today. Chris in Wellington Ohio.

Company advertises products it doesn't have in stock, randomly cancels order without explanation…read moreand refuses to respond. Customer service apparently doesn't exist. Go any place else to make your purchase.

Apparently, the store is okay with employees making antisemitic comments. The "apology" was…read morepathetic, almost justifying the comment. There are many places that sell similar items and are welcoming to all customers. I used to be a loyal customer. Never again.

Always a nice place to shop. The staff are very helpful and direct you to what you are looking…read morefor. Spend some time here to look at everything. There are lots of good gift ideas. Whatever your outdoor needs, come here to check it out. I buy bird supplies here. There is a nice selection of feeders, seeds and more. I purchased squirrel corn today.