After a disappointing trip to home depot, I headed towards home and decided to stop in here. A…read moredecision I did not regret. I was greeted, guided and then helped thru to get everything I needed. Home improvement stuff is stressful but by the time I left I was more excited then worried thanks to the helpful, laid back staff and environment.

pro desk people were very helpful excellent customer service unlike other stores who…read more don't know right from left definitely recommend it I'll much rather support our local businesses anyway

This email was sent to Lowe's Corporate Customer Service last Friday and we still have not heard…read morefrom the installer, customer service or corporate. I will give you some context. This problem has been going on since May - purchase, measurement and installation of 3 appliances. Delays, cabinetry damage, and zero customer service. Yes, we had to cancel an appointment do to a medical emergency and this is how we have been treated. They scheduled another appointment for last Thursday. Greetings Josh and Lowe's Customer Service This is Vince Stansbury, Carol Stansbury's son. My anger in this situation now is beyond enraged. I hope you understand that this has now gone on way too long. My mother sat at home all day yesterday, waiting after being given an arrival window from 7am to 7pm for a team to come to her home to address the outstanding issues related to her kitchen appliance installation project. She had to reschedule an appointment she had plus canceled dinner plans with good friends so she could be available per your instructions. There were no calls or updates ALL DAY long and they never SHOWED UP! This is not acceptable. This is the 2nd time this has happened. At what point does the Store Manager or District Installation Manager get involved??? This has been going on for over 4 months now. Yes, we needed to cancel an appointment do to a medical emergency. Now, just to be clear, my father did not just go to a hospital, he was airlifted to Spokane due to a massive stroke. We spent 5 days at his bedside. Yes, I said we, as I drove from Seattle to Soap Lake to get my mom and take her to Spokane. He was then moved to Seattle into an adult family home where he would rest peacefully until he passed on Aug 29, 2024. My mom is now a widow and needs the love and support from her friends instead of sitting around waiting for a call or an update from someone at Lowe's. Now, what would you do? Now is the time for an upper level Lowe's manager to get involved!! I am expecting a call from someone before the end of the week that has the authority and power to make this right! No more excuses, no more delays. I can be reached at xxx-xxx-xxxx Respectfully, Vince Stansbury

Brent is a great guy. He helped out our school by getting us a deal on some soil. Very helpful and…read moregreat guy to work with.

Garbage customer service. Had to walk in to get my curb side order after I called to figure out…read morewhat's going on. Ordered my product at 11am. Didn't get it until 2:30pm. Curb side is no such thing here

Bait and Switch! If…read moreyou order online and then say you'll pick-up in store, the price for certain items may be higher as they charge different prices for certain items on-line compared to in store. Tired of the games . . . will never enter ANY Home Depot again.

Needed repair materials for a main irrigation line. This place has a lot! Be sure to take your time…read moreotherwise you May miss what you came for. Ha ha ha. Seriously even propane out front. Bring your own tank.

Unhelpful and cold. I stood at the help desk ignored while 2 checkers were standing at the check…read morestand. One drinking his cola. When an employee finally came over he had no idea what I was looking for. He asked the guy at the desk who just pointed in the direction of the tool. What ever happened to ace is the place for the helpful hardware man? I am now on my way to Quincy to pick up at the counter where they are holding it for me.