I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

Rankins is a Camden/Rockport gem packed floor to ceiling with tools, supplies, and bins of hardware…read morein every size imaginable. The folks behind the counter know their stock inside out and are quick to offer thoughtful, practical advice about fixing a faucet or rebuilding a deck. I've been coming here for a decade and I still lose track of time exploring this charming maze; it's about as far as you can get from the impersonal feel of a Home Depot.

!'ve been going to Rankins for years but I'm done with them. In the last two weeks the a-hole in…read morethe yard has been rude and insulting to me. Where they got this character I'll never know...(Skinny little bearded freak) The first time I brought him the slip for the items paid for up front, he barked at me and said 'Talk to me first in the yard, and I'll make the slip, the people up front don't know what they are doing'....This last time (yesterday) he accused me of almost running him over because he stepped out of his little building as I very slowly passed by. He walked out and said ' Hey! Better watch that driving, you nearly hit me!. What crap... There's a better lumber yard down the road and that's where I'll be going from now on.

I am not a big fan of a place that promises one price for sharpening a tool and then raises the…read moreprice upon pickup. As it was the owner (Tom) that promised the lower price at drop off, I expected that quote to be firm. I explained this to the 2 folks I dealt with at pickup and their response was, this is 'what the computer tells me the price is'. I'm new to the store, so it left me with a bad taste. I'm not sure I will return. If anyone else chooses them for work, I would highly recommend getting a written quote.

I have always had good luck with the tractor repair/service job over the past 20 years. This past…read moreSpring I brought my 19 year old riding mower (Husqvarna) that I bought from the same store in 2004 and replaced the blades, replaced the battery, and all the belts(still had the original belts on). Not only was the work done well and in a short time span (for the season) but a few simple things I had not paid attention to were done and the price was I felt quite reasonable. I have received top notch service whether it is a job to be done or recommendations; they are quite thorough. I highly recommend this store and shop, my 19 year old tractor runs as well as it did in 2004.

Very thankful to have this local business. More then once they have bailed by backside out of hot…read morewater. Kids flushed something that wasnt flushable, and they saved me a HUGE plumbers bill.

Great place to shop has so many varieties available. Staff…read moreis always eager to help. Always fair prices

Staff at Ames are personable and knowledgeable. I came in to buy food to feed lilacs. I had no…read moreclue on what I needed. I learned a lot from an employee whose expertise was readily apparent.

Wonderful friendly customer service. Prices were fine with me. I went somewhere else and paid much…read moremore for the same thing. They have everything I need! Love it!

Decent selection and friendly help. Damariscotta prices. You can probably find what you're…read morelooking for here but you'll leave a few extra dollars behind.

Wow! I haven't been in here since it was Rogers Ace Hardware, Rocky's Ace Hardware is where it's…read moreat! This is the hardware store that every town used to have, until Home Depot and Walmart came in to town... I drove here to pickup some shelving accessories....wowzers, they stock nearly every type of fastener, grommet or accessory that you might need in your life. Wow! They have paint supplies, housewares, hardware, outdoor apparel, barbecue, gardening equipment and accessories, and they even are now carrying maple syrup start-up kits!!! The Staff is friendly and very informative. If you're looking for something for your house come to Rocky's Ace Hardware. I'm sure you won't be let down!

I watched an employee (older man with gray hair and beard) walk up to a customer in line and just…read moreabsolutely berate the poor guy for being in the "wrong line" and acted like the customer was stupid. The customer looked at me with disbelief and walked off. Then my turn was next. I had just purchased an item days earlier that was hundreds of dollars and didn't work right out of the box. I had my receipt with me. He would not exchange it or refund me. He said they had to ship my brand new item out for repair. I don't think I have ever seen such a rude and angry person allowed to deal with the public anywhere. I thought he was joking at first it was so bad.

Workers always willing to help. And al says got what I need for product, Feel right at home, had…read moreSimon today want up and serve me a double cheeseburger at the cook out!!!!! Love this place

I went into the store 5/27 about noon time My Wife and I…read morewere shopping for propane grill [4 burner] we had a few questions we looked around for about 15-20 minutes not one asked if we had any questions 1 in particular walked by and just looked away many times I have always been happy doing business there but I guess costumer service there has been put on the back burner Really disappointed

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!

I received an email from Aubuchon Hardware early in the morning (5:14 A.M.) of July 13th, 2022,…read moreinforming me that I had a $5.00 reward that would be expiring the next day. Needing some repair material for my kitchen counter, I stopped in at the Bangor Street (Augusta) location at approximately 8:30 A.M. that morning. The young man who assisted me made some recommendations pertaining to the materials I would be needing to make the repairs. When I went to the counter to pay for the materials, an elderly man waited on me. I told him that I had a $5.00 reward, which he claimed he was unable to find on the cash register's computer. I then showed him the email on my cell phone that I received from Aubuchon earlier that morning. He said given that there is no bar code on the email, he would not give me the discount. What "really fried my hindquarters" was the fact that he insinuated that I must have used the discount previously, and that he still will not honor the reward. WHAT?!?! Excuse me, but (as I pointed out to him) I could not have used it previously, as you can see by the time stamp on the email, I received it at 5:14 A.M. this morning, and if I would have already used it earlier this morning (which I certainly did not), it would seem that you employee would have remembered me making a purchase and would have a record of it. I WAS NOT a happy customer. I informed this employee to keep the materials I had intended to purchase, and that I would take my business elsewhere. I then walked out and purchased what I needed at one of their competitor's, even though it required an additional 15 minute drive further beyond their store. Up until that point, I've been a satisfied customer of Aubuchon's Augusta store. Needless to say, I will not be back. I am writing this post on July 23rd, and had sent the above in an email to the store manager (as per their website, Mr. Michael Jacques, 064@aubuchonhardware.com) on July 13th, who didn't have the common courtesy to respond with any type of explanation. Apparently, they don't value their customers. Based upon the service I received (or rather, didn't receive) I do not recommend this store, and will be taking my business elsewhere from this point forward. On another note, the only reason I gave them a 1 star rating is because you need to rate at least 1 star in order to post the review.