I used to have nothing but great things to say about Harbor House. Around 2023 I stumbled across their Dayglow live rosin vape cartridges and wow- they were the absolute best tasting and most potent vape carts I have ever had. Not just the best vape product- but possibly the best THC product, including flower, that I had ever had. They were amazing. A friend and I would drive from New York to Massachusetts just to get their amazing live rosin carts. The Dayglow was the best one but the GMO, Super Boof and Garlic Drip were all delicious too. Then around early 2025, I noticed that the GMO and Super Boof live rosin carts (couldn't find any Dayglow anywhere) started tasting awful and not hitting right after only about 2-3 hits after opening. Around mid 2025 I found a spot that had new Dayglow live rosin carts and I was stoked! Bought a bunch of them! Get back to New York only to find that not only do these have the same problem where they start to taste like plastic and not hit well after 2-3 hits... but these didn't taste remotely like the original Dayglow carts I had gotten in 2023 on the FIRST hit.. I contacted Harbor House through their website message submit page detailing what I just told you. It's built in to their website and you just attach your email, but send it through their system- so there is no "sent message" from my end. This will be relevant momentarily and I will come back to this. Weeks went by and they never responded to the message. I called up a few times and eventually got in contact with someone at Harbor House. I told them about the message I had sent and then described everything that had happened once again. The guy was cool and told me to bring the carts into the flagship store in Boston and they will make it right. Awesome! I thanked him and told him I wasn't sure when I would be in since I live in New York, but he said it was cool and he was making a note of it. I do a little searching online and Reddit and discover that there is a KNOWN issue with the 2024-2025 Harbor House cartridge hardware and HUNDREDS of threads of users reporting the same things as me. Not only that but I learned that Harbor House had lost their head "concentrate maker"- the guy responsible for that incredible 2023 Dayglow live rosin. It all started making sense. And it was a massive disappointment to learn that my favorite THC company was going downhill fast. A month or so later I make the trip all the way into the Harbor House store in Boston from NY. Bring in all the bum carts and all the receipts from the dispensaries I purchased them from. Tell the gentleman there everything that's going on and about the message I sent and the conversation I had over the phone. He says he needs to call his manager and look into some things and goes in the back for about 5-10 minutes. He comes back out and says he has no record of my message. He asks what the name of the guy I spoke with on the phone was.. I forgot. He asks to see the "sent email" I sent.. really? So now is where the "no sent email" thing come in to play. Are they serious? I explain how the message is sent through their own website and there is no sent email on my end... He seems confused by that. But he is not entirely unhelpful- he seems to want to help but his hands are tied. He admits that Harbor House RECALLED NUMEROUS CARTRIDGES DUE TO HARDWARE FAILURES..but he then tells me they CAN NOT take back any cartridges.... What? I stay calm and polite and just try to reason with him. Like come on- I have all the receipts here.. and the FULL carts and their packaging indicating they are from the RECALLED dates line of carts.. $50 off of a $100 purchase is the best he can do for me he says. This is for my $500 worth of malfunctioning, full carts.. dating to the recalled line... Wow. What a spit in the face. Really disappointing. A once great company with amazing product. Doesn't stand behind it anymore. No attempt to make it right for their defective product. They say they are using new hardware in the cartridges now so I bought a new one jsut to try it out. The hardware seems to work better and not get clogged.. but the taste and potency are nothing like what it once was. Tastes just like any generic, flavorless live rosin. In addition to the stark lack of terpenes they also have a slight burnt plastic taste still. Their flower seems to be hit or miss. Not bad looking buds, in fact usually pretty nice looking- but almost always dry and flavorless. Bummer. read more

Harbor House Collective - Hundreds of complaints against Harbor House on Reddit - Cannabis Dispensaries Near Me - Chelsea, Massachusetts

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This place is unreliable and ALWAYS closes before 9 even when you put in a pre order! Everyone is completely unprofessional!

I love this place - all the people who work there are super nice except for Vanessa at the front desk. Her attitude is wild. Both of my sisters have worked for dispensaries for the last 5 years and I also work in customer service - the way she speaks to paying customers and then tries to get the last word in by running back inside is extremely unprofessional. I think some additional customer service training would be extremely beneficial for her! Especially considering I personally know 2 people who have had issues with her, and their google reviews seem to show a few more have also. Hopefully this can be taken constructive :) Again, everyone else there is amazing! read more

Cee is the best here, great customer service ! Very clean and outstanding service the moment you walk in the door. read more

Harbor House Collective - Cannabis Dispensaries Near Me - Chelsea, Massachusetts

Stopped in looking for Lifted Smoking Goods and I found them. Everyone was friendly and helpful. I've been to several dispensaries and this one was welcoming and had a nice set up. They had a large selection of flowers an vapes. Will be back when in the area. read more

Harbor House Collective - Lifted Smoking Goods Products - Cannabis Dispensaries Near Me - Chelsea, Massachusetts

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Great friendly service, unbelievable selection, on tues and thrus they have great discounts read more

Harbor House Collective - Harbor House Grows and carry's only the finest cannabis. Grapple Pie is a cross of Apple fritte & Grape Gas with unheard of terms at 4.75 - Cannabis Dispensaries Near Me - Chelsea, Massachusetts

never disappoint, and Mauricio is super helpful. He was very informative and had a lot of helpful information and took his time with us read more

Mauricio is the goat-- always knowledgeable and helping out with great products. Team has always been friendly and definitely curates some of the best cannabis on the north shore. read more

The people is really helpful and patient, fully recommended, the price and all the staff is friendly

Malik is such a sweet guy. Great customer service . Welcoming customers with such warmth and kindness.

great prices and great selection of bud. They always give super nice customer service.

I was there a few days ago. I come there at least once a week I asked the Hispanic employee male about six feet tall, if they had an item in stock. He said I don t know man with an attitude. He was so lazy he couldn't open. Drawer to see of they are there. read more

Great service from Mauricio he was very attentive and knowledgeable. Would recommend people come.

Harbor House collection is great. Nice selection. Daily specials. Traffic makes accessing the location a bit of a challenge. There is free parking. read more

I've been a customer for 4yrs, 2 med. My ankle i junk doc says only way calm the pain is amputation, no thanks. Started doing gummies for pain under the suggestion of the crew. No more brace or cane anymore. THEY SAVED MY LEG . Awesome people, products , atmosphere, Thanks,,,,, Jimmy read more

Avoid this dispensary at all costs. The product they sell is no good. I bought A. Vape cartridge for my pen. And after one use, it made me. i have been vaping marijuana for a while now, and this is the first tank from a dispensary. That has made me sick. My wife bought one and it made her sick. When she calls and talk to a Manager And told them about this. All they had to say was, there's nothing they can do. Because the product had already been opened. They have no customer service whatsoever. The employees there look like they have no clue what they're doing. Avoid this dispensary at all costs. If I could, I would give this place a negative 4 stars. read more

Tamara is the best over here at harbor house! They always have the best prices on concentrates and the flower is fire!!!

Some of the best flower in Mass and don't get me started on the edibles and the rosin simply put I love it here

Good product and over all helpful staff, but there are two who seem to not even want to be there. ~6ft, lanky Hispanic that always wears a fitted hat and a broad shouldered black guy around the same height are always rude and seem like they don't want to answer questions. I asked if they recycled carts and one scoffed and the other simply replied "IDK man, damn." every time I'm "helped" by them there's an issue; if they're at the counter I would just wait for the next available budtender. You get paid to sell weed LEGALLY, at least pretend to be happy read more

Love the prices and deals that they provide. Great parking. Friendly knowledgeable staff. Love Vanessa and Malik. Everyone is great too

Always helpful and a great environment. Tammy helped me find everything I needed today. Love the energy here !!

As always it's my favorite spot to stop at when in the area everyone is very knowledgeable and I love the 0.5 pre rolls. Great prices great strains and Eddie is the man!! read more

Best place to shop and talk with bud-tenders. Absolutely awesome. If you want to come and have an amazing experience come down. read more

Hands down the best dispensary around. High quality products, solid selections...great location especially if you are near Logan airport. Staffed with a knowledgeable no nonsense crew! Sign up for their loyalty program! Also get great discounts with your medical card. Ample parking. Friendly staff. I love this place! read more

First time at harbor house, customer service was easily the best I've had at any place in MA. T was amazing, she was extremely helpful in picking the right strain. I just opened and it smell crazy read more

I do not recommend this place because the times I have gone they always give me less Weed is not just one time it already happen like 4 times. read more

Great customer service and really pretty and potent flower !! will absolutely be back !!

this dispo was out of all disposable vape products. staff weren't very enthusiastic. wasn't blown away by the ambiance. none of the sales looked very great. read more

Very nice atmosphere. Good quality joints on my usual Hybrid 1g's I look for. Edibles could have more but I'm happy with the given product. Been there twice and the same lady cashed me out. She's very sweet and easy-going! Stop by this place! read more

F*** yelp reviews, best weed in the state hands down. Literally no comparison. The reviews are also old so I don't know if things have changed recently; but the staff are great and the weed is even better. read more

DONT BUY THIS HYPED MYLAR BAG WEED. I bought some Secret Cookies by Harbor House Collective and the "Secret" is the weed is trash. I lost major respect for this brand when I caught a wiff of smelled what like some homegrown uncured weed. But I gave them the opportunity to make up for this by bringing the flower back to the dispensary/cultivation center. Unfortunately, the manager stated that even with the receipt in hand the best they could do is look into the batch of weed and possibly take it off of shelves. Another reason why I street weed will always be around. I absolutely hate blindly buying dispensary weed because you never know what your buying until you get home. Well if you want to check out the Secret Cookies by Harbor House I left an entire 1/8th in the trash at the entrance of their dispensary. Please let me know what you think. Best of luck read more

Incredibly friendly staff. Eddie offered great customer service and made sure I was well taken care of. The exchange was smooth and profesional. I'd recommend to all Boston folks and north shore folks too ! Fair pricing and quality product. read more

Great dispensary, nice staff and good prices

my favorite spot to re up my daily dose with my lady tamera is always up front and honest with reviews and prices and she giving free preroll for reviews. thank you read more