I wrote a very poor review of Canterbury Tails Veterinary Clinic earlier this afternoon. They read…read moreit and reached out to me and we were able to have the conversation I had wanted to have this morning. So for now, I am content. They explained that in spite of other reviewers writing that Canterbury Tails is a holistic clinic, NO, they are NOT. That was explained to me by the office manager this evening. So that is good to know. It helped me to adjust my expectations. The Vet, Dr. Sue C. Cleary, is a quiet, non-talkative style vet. I am not used to that at all and will need to make sure I ask a ton of questions at my next visit. The costs are still a concern, but possibly can be worked out. Anyhow, they reached out to me and showed caring and concern, so I decided to tone down my previous review. Everyone can use mercy now and then. Things often look different when explanations are given and received.

I think they are great understanding and,caring people they helped with my 13 year old lab and,they…read moredid a great job.If you feel you need to give negative reviews go somewhere else,just a negative Nancy they do there job and,do it right My lab still Alive cause of them

Dr Sidorsky was a phenomenal vet for my elderly cats. I am most especially grateful to him for the…read moremost peaceful passing a Kitty could have. My beloved fifteen year old cat passed peacefully in my arms. He was the love of my life and I miss him terribly but am so comforted knowing he went at the right time with the kindest care. Tiger, Clyde, and I thank you!

Dr. Sidorsky saved my best friend's life…read more After having had consulted with our previous vet, and having been provided with questionable advice, I contacted the good doctor in order to seek out a second opinion. He provided me with excellent advice via phone, and after being refused further treatment by my previous vet, Dr. Sidorsky offered to come by my home and provide me with some options. All of our animals, including my sick dog, felt comfortable around him, and he provided me with detailed 1 on 1 instruction in administration of the antibiotics and use of equipment that he provided me. He followed up with me on a daily basis regarding progress, and made a second house call to confirm that my dog's health had improved. At the initial visit, we were discussing hospice and a shot in the dark to save my dog's life. Now we're discussing how much he has improved. His prices were on par (if not lower in some ways ) than my normal vet, and his bedside manner professional and compassionate. I've found my new vet, and am recommending him to all my friends. Having a vet do house call may seem a bit odd at first glance, but I can say from experience that it's my new preference (no more having to load the animal into the car and have them terrified at the smell of the regular vet). Try his service out. You won't be disappointed.

Mixed review--- My kitten suddenly went limp while playing with my family and I rushed him here…read morebecause they're 5 mins away. Kitten was a healthy normal kitten that had seen my regular vet etc. They X-ray'd his chest to find fluid around his heart, the there vet said he most likely had a congenital heart defect that caused this, it's something that happens. Positive note -- they did not charge me for the X-rays being that they did it for teaching purposes, nor did they charge me for the items used to try to resuscitate him. (He was a DOA sadly) so I only paid the Exam Fee and Cremation Fee. The staff members I met were all lovely, helpful, and kind throughout this whole process and I still think kindly of them thinking about this whole experience. Negative/Confusing part- A week later I get a phone call saying I have been reported to the MSPCA officer saying he needs to come to the house to examine the other pets because there were "injuries seen upon further examination that seem to be from foul play or possible strangulation" Here I am devastated and grieving my baby... now add confused, and just taken aback. I understand that they are mandatory reporters in any sort of suspicious circumstances but I'm still confused at why they wouldn't tell me beforehand that they sensed foul play? I'm glad the whole situation is over with and I have my cremated baby back but it all just rubbed me the wrong way.... (My dog is healthy and happy btw, MSPCA officer came out to see him and talk about the situation.)

I have been going to this practice for many years and staff appeared to be caring until they…read moreweren't. The prices were very high but I still went here. I recently had to put my dog down for medical issues. The staff were horrible and treated me like I was at an interrogation! It is the owners decision and it broke my heart but what I felt was best for my dog. The staff treated me terribly! Don't they teach compassion in school for this very daunting task of euthanasia?? I would not recommend this practice at all! Go somewhere else! I hope the vet (who is very young) sees this and that her treatment of me follows her to the end of her career! I will never get over the added trauma she and her staff have caused me. I still have nightmares!

We just got our second dog from Winterhill last week and he is amazing! We have a 3 year old…read moregoldendoodle that we got from Leah 3 years ago and now a mini goldendoodle puppy, both very healthy dogs and the best dogs we have had! I highly recommend Winterhill, we wont get any future dogs from anywhere else. We live 2 hours away from Winterhill but our pups were worth the drive! Our vet told us we made a good choice with this breed. Leah has been very responsive before and after both purchases of our pups when I have sent updated photos to her. Our Remi and Teddy have stole our hearts

My dog was used and abused for breeding quite some time ago was found and brought to a shelter was…read moresick underweight and still lactating when found she needed surgeries and medical care for several issues. Leah denied any of this said she was in good health when in her care despite the vet stating she was in rough shape for quite some time . Adopt don't shop or be responsible and this place is still in business mind you check out the BBB site lots of issues and in the humane society list of worst breeders for the year 2019 for the state

Denise is amazing! You can absolutely tell that she is a true professional…read more We got our medium/mini goldendoodle (now named Scout) from Denise and we could not be more obsessed with our new furry family member! We ended up at American Goldendoodle after watching a co-workers goldendoodles and falling in love with them. My sister-in-law also has a goldendoodle from American Goldendoodle and we thought that she got lucky with a one-in-million pup. Once we figured out that her pup was also from American Goldendoodle--we knew it was NOT a coincidence that all of pups we knew from Denise/American Goldendoodle had one-in-a-million personalities. It was then we knew we had to go there & I called Denise. These pups are just truly the happiest pups, eager to learn, eager to please and ready to LOVE endlessly. Denise makes the entire process easy and stress-FREE with flexible availability & plenty of options for pups. If you want a pup that will love you endlessly & a positive, memorable dog buying experience--you have to go to American Goldendoodle. I promise, you won't regret it. Thank you so much, Denise! Once little Scout is fully trained, we will be back to get her a sibling! :)

We are absolutely in love with our sweet Penny! From the moment we brought her home, she has been…read moresuch a joy. She is healthy, playful, and full of personality -- affectionate when we need comfort and silly when we need a laugh. Her temperament is everything we hoped for: gentle, smart, and easy to train. The whole experience with Denise was wonderful. Communication was clear and supportive throughout the process, and it was obvious how much love and care goes into raising these puppies. Penny is so well-socialized and confident -- you can tell she was raised in a nurturing environment. We couldn't be happier with Penny and feel so grateful to American Goldendoodlefor giving us such a special addition to our family!"

My dog received her first haircut today with Nichol and am very, very happy! My little Shichon not…read moreonly looked great, but a bath and haircut only took a little over an hour. I love that she only does one dog at a time, so no dog is in a kennel after a bath and waiting for their turn to get their haircut. Leah was so relaxed when I picked her up and instead of rushing to the door to get out, she was strolling around, so comfortable and stress-free. And her price is very reasonable! I'm very happy with K-9 & Felines, knowing Leah will always be in good hands and home quickly!

Nicole is one of the most caring groomers I've ever met! Nicole attended The Cat Grooming…read moreSymposium, which is a weekend long, immersive grooming seminar. I have taught many classes at TCGS as I'm a co-founder of the Holistic Cat Groomers Alliance. Nicole impressed me with her quick grasp of the material & insightful questions. I have no doubt she would put a cat's safety & welfare first, instead of risking the life of a cat for secondary aesthetic preferences. Nicole is also an active participant in my Holistic Cat Grooming forum and her input shows her compassionate dedication to the welfare & comfort of the cats in her care, in addition to a keen understanding of the compassionate, holistic method. I would highly encourage you to entrust Nicole with the grooming of your precious cat.

Amazing care, wonderful people. Everyone talks to me and also Curtis Jon. I highly recommend the…read morePet Hotel in Hadley. Happy doggie and happy mommy! Betsy Skwira

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

Never bring my dog here again poor job by an inexperienced groomer ,my old dog spent 5 hours here…read moreand got kennel cough too bad I can't leave 0 stars

We have been to several groomers throughout the years, and have never returned to any of them! We…read morehave never gotten even a SLIGHTLY similar look to the reference picture we give, But i was blown away when i went to pick up my pup and saw him! He is very anxious, and a grumpy old man but they told me no problem we can take care of it, and they did. he looks amazing, and have already scheduled his next appointment. Thank you so much!!

We had an excellent experience with Christina. Our 3.5 year old Yorkie, Loki, was so full of…read moreanxiety that he would literally run around the house terrified for four hours straight barking and "screaming" as we called it (like the screaming goat) as late as midnight. It wasn't his fault, but we had to do something. He was taking medication recommended by our vet at the time. Christina's first visit was spent talking to us through Loki's barking and crying from his crate literally right next to us. She could see that in this state, he needed help before he needed training. She recommended we talk to our vet about a different medication, as she suspected the one he was taking was actually making his anxiety worse. She also recommended a change in his diet from store bought (high end) to homemade. We agreed to do these things and meet again in two weeks. When she came back, Loki was a different dog. He still needed training and still had anxiety, but we could now learn how to desensitize him to the things he was afraid of. (Doorbell, packages, strangers on walks, other dogs) Christina taught us the skills to train Lokie on these issues. Desensitizing will take time and commitment on our end and we are doing our best. :) We were not looking to teach our dog tricks, he does know the basics now though. We were looking for peace for Loki and our family. We are able to sit with him and take him places once again. THANK YOU CHRISTINA!!

I started training with my reactive dog Bella awhile ago and it has been a great help. She had…read moreawful reaction towards other dogs when we were walking. We get a few refresher classes once in a while to maintain Bella's good behavior. I've learned a few tricks I haven't heard anywhere before. Highly recommend.