These staff and the clinic has been my vet for over 10 years and as a career military man, I know efficiency, organization and good customer service when I see it. Westfield Animal Clinic has it with 5 star rating. My previous dog and my present have been treated so kindly that you thought it was their own. I can't say enough good things about this clinic. Their the best. I will bring my dog here for many, many years to come. read more

Amazing clinic, amazing dr and staff! Everyone who has left poor reviews have either been extremely difficult or not a client. My animals are very calm when being handled here, affordable prices and quality care. Don't look any further this is your place! read more

We've been going here with our dog for years. Things have gone downhill fast in the past year or 2. The front desk staff don't greet you or acknowledge you when you arrive for your appointment, its impossible for anyone to call you back when you leave a message, they seem pretty overwhelmed with just having Dr. Larochelle as the only Vet there. It was better when they had 2. The whole vibe of the place isn't warm and friendly, not welcoming. The staff seem unhappy and bothered the last 2 times we have gone. It used to be so much better and we are going to go elsewhere from now on. read more

We've had a great experience here so far with our 4 month old pup. They take their time and answer any questions you have.

My dog has been visiting his Grandma in Westfield for the summer. We live in NJ. My dog developed an ear infection and need to be treated quickly. I called WAC and was able to schedule an appointment for the same day. When I called, I spoke to Jake who was amazing- Helpful, thoughtful and well organised. Within 15 minutes, WAC was able to obtain my dog's vaccination and medical records from my NJ vet. He coordinated everything on my behalf. I have to say the staff was absolutely wonderful and attentive to both my dog and my elderly Mom. Linus received excellent care from the vet who did a thorough exam on him. She treated the ear infection as well as a skin infection that Linus developed. From what I was told Linus was happy and giving kisses to the staff. Jake called me with an update on the appointment, discussed treatments and allowed me to pay the bill over the phone. He then helped Linus and my Mom into the car. I can not tell you how much I appreciate the care and effort from the staff. My Mom told me that she felt comfortable and welcomed by everyone. They were able to help Linus and also answer any questions she had. I would like to mention the cost was very reasonable and in line with expectations. Overall I would give 10 stars if I could!! I highly recommend Westfield Animal Clinic. read more

This place is the worst place to bring your pets. They overcharge, the staff at the front desk are incompetent. They are rude, dismissive, not helpful or willing to communicate the truth to their clients about anything except how much money you owe them for their horrible service. I signed a release to have my cat and my dog's records sent to a different vet office in May. Our new Vet still does not have our pet's records and it is 9/1. The office manager was horrible.. She lied to me saying they sent the records but they never did. My new Vet has contacted them several times requesting they send the records to them. Westfield Animal Clinic is an absolutely horrible place to bring your pets. I could go on and on with more stories about how horrible they are but they don't deserve any more of my time. read more

Westfield animal hosptial broke my heart. Dr. Larochelle banned me from going to the clinic because they said I jump from clinic to clinic. I was a client there for about 8 years. This was so unjustified and shows how mature Dr. Larochelle is. I am a single mother and I also help with the homeless cats project. My vet has always been with Holyoke animal hospital because it was the most affordable and they are also very caring. I was recommended Westfield because they have discounts for dental cleaning but then I also had two cats that only went to Westfield for checkups. Dr. Larochelle was upset with me because my feral l cat was due for her rabies vaccine. I told her that I would try to trap her to bring her in but it may be difficult. Unfortunately she passed away shortly after. When I call to make an appointment for my other kitty which only goes to Westfield, they told me they no longer wanted me as a client and mentioned my cat that didn't get her vaccine. When I told them she passed away and I started crying, they said that they no longer wanted me as a client and to go some where else. It was insensitive and immature for them to be so harsh and assume that I am not worthy client because I am "not fully committed to their practice." Ego and pride can be one's down fall. Please ask questions first before you assume and kick a client out of your practice for a stupid excuse because its the animals that only get hurt. Maybe it's because I'm black. Not sure if this happens to other people at this place. It's too bad. I don't recommend this place to people anymore. I told them I was going to put my experience on social media because it was unjustified and the secretary stated yelling at me telling me I was threatening the clinic. I am glad I told my truth and happy not to give my money to a business who is selfish and egotistical. Even though my cat that has only gone to Westfield Animal Hospital, Holyoke Animal Hospital had no problem taking my Kitty in. Thank you Holyoke Animal Hosptial. They are about the needs of all animals, not the selected worthy. read more

Very disappointed with the lack of compassion I have received from the staff at this clinic... (today 6/10/19 and last week). I have been going through a really tough time having to possibly euthanize my beloved German Shepherd due to extreme aggression ( has bit my husband three times) and has been called by multiple rescues and a dog behaviorist a "dangerous" dog. After 4 days of trying to desperately contact everyone I possibly could to find an alternative to euthanasia to no avail, I am now, unfortunately, resorting to that option. I'm not a reckless dog owner, I am fighting for my dog's life here but the bottom line is, the safest and responsible thing to do at this point is to humanely euthanize him, and this is the conclusion I have reached after four days of researching and talking to multiple professionals. Anyways, I contacted the Westfield animal clinic and explained my situation and the answer I got from the receptionist was the vet would have to examine your dog, and then the same answer after I explained I would not want to bring my dog in for an exam as he gets extremely anxious/ aggressive and his vet visits are an absolute nightmare, and that is the last thing I would want to put my dog through at this moment... got no sympathy, just, yeah the doctor is the one who decides if she'll euthanize or not- this person was also supposed to call me back and never did- (this receptionist sounded young, I generally did not appreciate her tone of voice). I understand why vets would want to evaluate the situation first, but I don't see how glancing at my dog from a distance would change the situation I'm currently in... also, every time I have brought my dog in, the vet stood at the opposite side of the room and never got close to him out of fear, which I understand, but just to emphasize why this exam would make absolutely no sense. In addition, they have seen my dog and how distressed he gets in the past, last time we were there the vet was completely terrified... maybe they don't keep medical records/ notes? I wouldn't be surprised. Anyways, I could sense the attitude in the receptionist's voice, and most definitely, the lack of compassion, she was simply not interested in what I was telling her nor my questions, and it was obvious. I also had called last week to ask about teeth extraction as a solution to aggression and the receptionist immediately told me "that's cruelty!" (oh ok, sorry I asked- again at the time, I was desperately trying to think of/ find alternatives to euthanasia). It's tough when you find yourself in this type of a situation which is an awful thing to have to go through, and the people who should be helping you to do what's in the best interest of your dog sounds like they could care less, and unfortunately, this is the impression I have been getting from them. We have another dog we also bring to this clinic, a golden doodle, and after my experience today, I talked to my husband and he said after his last two visits he was going to look for another vet... apparently the person who vaccinated her the last time just came in the room, gave vaccines and left, no questions, nothing, vet never came- also, same dog, after she got spayed, vet never came to talk to my husband, maybe see if he had concerns or questions would be a good idea since we're talking surgery here? Nope, he said the receptionist just gave him paperwork. The bottom line here is, they're lacking the compassion factor, which is extremely important in this type of practice. I will be taking my dogs to the Eastfield Animal Hospital from now on, which I already had a completely different experience with today, by simply talking to their amazing receptionist, who listened to my situation, questions and concerns and conveyed love and respect, which is exactly what this situation requires, and what your practice lacks. Hiring a new receptionist would be a good start for the Westfield animal clinic. read more

Awesome and amazing people, the Vet was incredibly helpful and understanding. Their prices are MUCH cheaper than a VCA but the vet's medical ability is impressive to save the least. She has helped me many times and is always kind and caring towards the animals. I will ALWAYS go here with my pets. read more