First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

Mark's got me in last minute and they did a great job! Nice staff and waiting room. Good…read morecommunication overall service! They have good prices for what they offer.

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

1st, they way overcharged for parts and power steering fluid on my daughters vehicle. The problem…read morewasn't completely resolved either, after she picked it up there was a problem that was reported to them but not resolved. This is not acceptable for a long time establishment . I WOULD DEFINITELY NOT RECOMMEND THEM FOR YOUR CAR SERVICE NEEDS.

Very thorough and reliable! They were able to accommodate my schedule to get the job done!read more

Went here a few years ago and gave a bad review. I now see that they have had it removed somehow. I…read morewill now replace my previous review: Took my 1991 Cadillac here as it was running rough. Service manager said he could get her running good again. I felt pretty good about Carz R Us at that point. Left the car there around 830 AM. Didn't hear anything for awhile but got a call around 230 PM. They wanted me to approve ANOTHER $100 for diagnostic service. I wasn't aware of the first $100 fee. In all my years of dealing with automotive services I've never been charged diagnostic fees. I told them to cancel any more fees and I'll be down to pick it up. When I got there they told me that they were very busy and didn't get to my car right away. It was then that I realized that I'm not sure they even got to it. When the person drove my car out he was visibly pissed and came roaring around the corner and slammed the brakes then slammed the door. I'm sure they were counting on soaking me for more $$$. I took the car to a different local mechanic and he fixed the problem in less than an hour for $75 and zero diagnostic fees. Thank goodness I didn't let Carz R Us keep my car. Buyer beware!

From the owner: In November 2008, the Aukes family purchased their first location — a building that housed an auto…read morerepair shop, restaurant, and salon — and officially opened Carz R Us on January 22, 2009. About a year and a half later, we learned the building would be demolished due to the Ralston Road expansion. It was an unexpected challenge, but we turned it into an opportunity — building a brand-new facility at the corner of Routes 173 and 251. That bold move became the foundation of the Carz R Us you know today. Now, we’re excited to continue growing with the addition of our new second location at 7800 N 2nd Street in Machesney Park — formerly Ernie’s Auto Service. We’re honored to welcome Ernie’s longtime customers into the Carz R Us family and look forward to providing the same trusted, quality care you’ve come to expect, backed by our expanded team and services. At Carz R Us, our focus is on transparency, trust, and relationships — with digital inspections, an educational (not pushy) approach, and the convenience of shuttle service, complimentary loaner cars, and vehicle pickup. We take pride in serving our community and supporting local schools and organizations. We can’t wait to serve you — whether you’ve been with us for years or are joining us for the first time.

Was late for my appointment. The owner greeted me, began work on my vehicle right away. The work…read morewas completed in less time than estimated and at the quoted cost estimate. Asked owner to give me an estimate to replace a side view mirror assembly. He needed to get a price on it and promised to call me with the quote. I had barely returned home and was called with his quote. WOW! That was fast. The quote was significantly less than another repair facility. We tentatively set up an appointment for the end of the week. (See my Tip) Asked owner to quote additional work and had his quote in less than 5 minutes. Set appointment for next week.. Following his inspection he informed me that I did not need parts and service that another facility said I needed. According to his quote for the work, comparing the same items to another auto service facility's quote, I will be saving almost 1/4 of the price plus approximately $200 on the parts and labor I did not need! Well satisfied with the responsiveness, professionalism and honesty of the owner, as well as, the work performed. Especially noteworthy are the prices - SIGNIFICANTLY LOWER than the "chain" shops. This business is the real deal. If you need work, get a quote here and give it a try. Betcha you'll be glad you did.

From the owner: 27 years nissan &suzuki experience.ase master certified. FREE tire rotation with $29.99…read moresynthetic blend oil change.most cars

they were awful years ago, not taking a chance, WAY overpriced…read more They ripped my dad on brakes

Been customers for a long time. Great staff. Easy to get an appointment. Quality work. Fair price…read more What more could you want?!

Helped me several times. Up front and honest about everything. They've been my trusted go-to for…read moreover 25 years now! (Has it really been that long?!?!)

I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!

I brought my new baby, 1965 Mustang, here for an inspection after driving for a few weeks and…read morenoticing how high she idles, how hard it is to brake, and the puddles of oil she leaves behind. The shop was clean, everyone was nice and most importantly the fixes and prices they presented seem to be fair. They addressed my issues and found a few more that I figured came with the age of the car. Turns out I was wrong. I decided to get the work done here and should be able to pick her up today. Can't wait!!! I will provide an update on the repairs.

Excellent service. Very kind and helpful staff…read more Have always been very prompt and rates are reasonable Highly recommend them.

I have been going here for years! Best shop I've been to never feel like I'm forced to do anything…read moreI don't need. I'm always satisfied with the service and explanation of the service and why it's needed. Never have I once been told to do anything I didn't need will never go anywhere else

I have been going to Guarantee Auto for years now and have had nothing but great experiences with…read morethem. They are professional, and get the job done. I can strongly recommend them to anyone,

Yeah , Firestone is a joke . They will over charge you for anything they can . They wanted to…read morecharge me about $875 for replacement of a sensor of my oil leak . A good man Kenny in Janesville , WI replaced it for $100 . You can't trust these people

Schedule a alignment for noon on Saturday 5/16/26. Dropped the car off at around 9:30 in the…read moremorning. Called the store around 2:40 pm to see the status of the car and was told that they were just getting it on. When I questioned that, the person said that they had alignment rack problems and would call when it was completed. I called back around 5:30 pm since I hadn't heard anything and that person said that it was being worked on. I again explained that my car was there since 9:30 am and had an appointment at noon. His explaination was that there was a lot of cars in for an alignment . I said, again, I had an appointment at noon and it should have not taken this long. He put me on hold and came back and told me that it was finishing up. He again said that there was a lot of people in for alignments, which I again told him that I had an 12:00 appointment and I should have been given that time slot. I told him what the other person said about the rack and he had no idea of it. Got the emailed invoice the next day and it showed that I picket up the car at 5:44 pm but now when I look at the invoice, all it shows it that I dropped off the car at 9:38 and and "Due at 1:00 pm". That tells me that the agliment "should" have taken an hour but I do understand that the techs do run into issues but I was never contacted saying the the alignment rack was down, they were behind or any other reason for my car to get done around 5:30 pm