Our experience with Keyrenter Provo was disappointing. The information on their website and other…read morerental listings (apartments.com, Zillow, etc.) was not consistent with the actual property. The home we toured was advertised as having access to all three floors (including a finished basement) and a large two-car garage, but after viewing it in person and talking with management, we learned only the main and upper floors were included in the rent -- nearly 1,000 sq. ft. less than listed -- and the garage wasn't even accessible due to a curb blocking the entrance. When we asked for clarification, communication was slow and unclear. The rent price also wasn't adjusted to reflect the much smaller space and lack of garage access. On top of that, their pet/ESA approval process was overly complicated and handled through a confusing third-party site, which made the process frustrating and time-consuming. They have many good reviews, so we were surprised and disappointed by our experience. The property itself looked nice, but the inconsistencies between the listings and reality, along with poor communication and lack of transparency, made us decide not to move forward.

These guys are awesome! I have worked with them on several different projects over the years and…read morethey always come through. It's rare to find a company who under promises and over delivers! They actually do what they say they will do and I can't wait to give them my next property to manage.

When we were finished renting the upstairs of our mother's home through PMI we were required to…read moresell it through them. They locked the front and side doors and left the basement door with its original lock so I could still get in to remove our property from the basement. Then without notice, Danial our realtor, locked the basement door so I could not finish getting things out and finish a wall repair. II called to ask Danial to let me in and to return things that had been taken. He said call your brother and hung up on me. He blocked all my phone calls. I had to go to another relator to get into our home. By then many more things had been taken. The realtor who let me into my home asked if I could open the garage door. Her client wanted to see how well the garage door opened, but she could not do it. Before I could look she said, "oh, the wires have been cut." I said, "that would be Danial. He will do anything to keep me out." Danial's write up on the house had many untruths, but he would not change it. He listed it as having double pain windows when there was not one in the whole house. He said there was a built in microwave oven, when there was not even a dedicated place for one. Then he would not list the things we wanted to list the most, like a washer and dryer. My brother asked Danial if he would turn on the gas meeter for tests to be done the next day. Danial said he would do it and that he has done it many times. I thought great, maybe Danial is not so bad after all. However, In the morning I found a text from our homes back yard neighbor. These are the exact words she texted me: "I smelled gas quite strongly outside before going to bed and so I called the Enbridge emergency line. After a lot of searching, they discovered that the gas meter at your mom's house was partially taken apart and was blowing natural gas everywhere. He is fixing it right now (at 2:45 am) and expects all to be well after he has reassembled the meeter. If we continue to smell gas we should call the emergency line again. I'll call you in the morning once I'm awake. It's has been an exceptionally long night!") It is difficult for me to believe someone would do this on purpose. I choose to believe his intentions were good but that he clearly does not know how to turn on a gas meeter. Because of all the theft, I reported Danial to the Utah Division of Realtors. Danial called my brother and told him if I did not cancel my complaint with him that he would take us to court and it could cost us tens of thousands of dollars and may take many years. My brother went ballistic. I have never heard him so afraid. I had not told my siblings I had filed a complaint. They don't live close and I had taken care of my mom and her house for many years. I had to resend my complaint for fear of our safety, both mentally and physically. * Dan never returned a single thing that was taken from the house. * PMI said they would return money left in my mom's account, but they never did.

This property management company is a scam. They made us pay a huge application fee for an…read moreapplication that was incredibly complex and took a very long time, with several redundant fees, then denied our application within an hour of submission, saying the property was already rented. There is no way they ran our application within that time frame. I also checked with them several times prior to submitting to make sure we wouldn't submit the application just to be immediately told the property wasnt available (which is exactly what happened) and was told they would refund the fee if the application was not run for any reason. When I provided proof in an email that I was told this, the representative just stopped emailing me back

after speaking with multiple useless rental property services in the area i was ready to give up…read moreand sell. i am extremely grateful to have gotten in contact with pyramid. they are well equipped to get everything done from physical property management to streamlined paperwork and tenant vetting. adriana is my main point of contact and is always very communicative and willing to work through inevitable issues in a professional and cheerful manner. cannot recommend pyramid enough

I am updating my review. There was a one time misunderstanding that was cleared up very quickly and…read morefriendly and able to get hold of them pretty fast.

UPS exceeded our expectations. Their communication is top notch, the team cares about their…read morecustomers, and the overall service is fantastic. Highly recommend for any property management needs.

UPS has been an excellent company to manage our fourplex. All our tenants are happy and no major…read moresurprises. Everyone in the company has been very helpful. Thank you

They don't seem to take good care of their properties. I could name off several things in my…read moreapartment that should be fixed before anyone moves in, but I'll leave it at the following I get splinters walking around the hardwood floor apartment, and I can literally see through the cracks on my front door. I would get hand cramps before I finished writing all the work orders this place requires.

Literally the worst property management I have EVER had!! If…read moreI could I would write an article for all the local university student newspapers to warn students and others from ever living in an area managed by them. Here's just a few of the many reasons why not to: -A man who worked in their office came in our house when none of us were there to take pictures of our rooms, my roommate walked in on him having no idea when or if he was supposed to come to check out our rooms! -Every time I have tried talking to them on the phone they act short with me and refuse to answer basic questions if it has to do with the reasons for additional charges. For example, I got a call telling me to move out a desk and chair that I had left because it was not provided earlier and she said it needed to be moved out before the next tenant would move in, so then I asked her if I could have to keep paying until my lease ended since there was going to be a new tenant taking over before then, she then responded saying, I cant disclose that information, we are unaware of when she is moving in. So I told her, "but you just said to me that the desk needed to be removed before she moved in which is tomorrow?" -That is a sign that they are trying to get two rents out of two different people at the same time for one room!! -They complained saying that we were never home to do maintenance check, so they constantly left flyers on our door. They only called one out of the three roommates to confirm a date and if that one didnt answer the phone, they would later send an email to all of us saying we never answer the phone. -When we finally did make a confirmed appointment, twice they were hours late to their appointment. Basically I wish I could freaking egg their office and leave flaming bags of dog poop on their porches. If only there was a way for enough people to know about this to BOYCOTT this property management!!!

I want to share my expeince with Mrs. Treva Thomas, her staff and her company she represents…read more I want to say, they have been nothing but kind, nice , professional and very communicative with me. I been here in Provo/Orem area for about 11 months and, and NO ONE has been more proffesional than them. Mrs. Treva Thomas, thank you!!!

Not responsive. I have waited over a month to hear back from them regarding several things that…read morepertain to the exterior of my townhouse. Some examples include; Our irrigation and weed barriers are exposed all over the property. Rotting wood supports under my small deck. A hole in my concrete back patio (not just a chip, a hole that water and weeds try to grow out of), pests such as wasps nests throughout our neighborhood. Prior to this, it took me months to get a response regarding my last issue with landscaping neglect that was ignored for years. We pay such high dues. ON TIME! I would expect a timely response. I am shocked that they haven't been reported. And it is a shame that my builder Keystone chose them to manage our HOA.

I rented a property for a year that was managed by Mountain View Management. The agent that worked…read morewith us directly was Debbie Bishop. I've never been inclined to review a service before - but I would highly recommend against living anywhere managed by these people. Our utility bills were sent to us only once every 3 or 4 months, even after we requested they made sure to get them to us every month. When my roommate and I were moving out of the house early, we helped line up buyers for our two contracts, as well as buyers for our other 3 roommates. Our agent - in return - promised to wave the fee for selling a contract. She didn't follow through with that - Or even answer our calls after we contacted her and the receptionist at her management group several times over the course of 3 months. They added stress to my roommate and I's living situation most of the time instead of being helpful.

Mountain View management was extremely difficult to work with. When we moved in, the apartment was…read morein poor condition despite being charged a cleaning fee beforehand--no cleaning was done and no one ever showed up. Throughout our tenancy, management was consistently unresponsive to maintenance and work order requests. Before moving out, we thoroughly deep-cleaned the apartment, yet we were still charged another cleaning fee. Given our experience, I'm confident no cleaning service was actually sent.

There is a woman working at home basics in the office whose purpose in life is to make yours awful…read more Living in an apartment managed through them is disorganized and rude. Things break in the apartment and when submitting a maintenance request nothing is fixed for months. Rather than making the whole process simple and helpful it has been complicated and frustrating. Rent apartments through home basics if you want low quality service and unkind "assistance."

I highly recommend using Home Basics Real Estate while buying or selling a home in Utah County. We…read moreworked with Justin once in 2019 and again in 2024. During both experiences, he was always quick to respond to any questions we had, and regularly provided us with incredibly useful insights into the towns and neighborhoods in which we were looking. Since we were living out of state, after we found our new home Justin helped us with a number of new-home tasks when we needed someone in person to get something done. If we ever need to buy or sell a property in Utah County again, we won't hesitate to use Home Basics Real Estate. I highly recommend them to anyone looking to do the same!

Board member perspective here - Chad has been absolutely fantastic to work with and is a perfect…read moreexample of what a HOA Management company should be. Despite the unusually difficult transition from our previous management company, Chad was very professional and communicative throughout the entire process. We are fortunate to find a great Partner for our community

Chad was amazing to work with! We were looking for a retail…read morespot to open a bar and he was very knowledgeable and was able to show us great locations for our business -- definitely recommend!

Sam is very knowledgeable. I probably wouldn't buy a property in Utah or anywhere else without…read moreconsulting him first. I have met Yuki as well and even joined them on a tour of some homes. She is equally well informed and professional. I was impressed that they went out of their way to serve clients even when the choices the clients made were not in the realtor's best financial interest. I consider them both hard working, ethical and client centered. And if you speak Japanese... ユキは日本語を話します.

Looking to buy a investment property in Utah , Sam was great , fun , showed me around, kNew the ins…read moreand outs of the business. Currently we are in process of my first investment . Definitely continuing on working together