I was a little nervous using a home pet care service I found via social media. Usually I use friends of friends. Anyway. I had tried a few times booking last minute, but she was already booked (totally my fault for the short notice). I'm so glad I finally called with a few weeks notice to book one of her associates. Rachel has been extremely prompt in communication with me. She made two appointments around my crazy work schedule to 1-meet me and go over the contract and 2-introduce me to who'd be watching my house/animals while I was away and to learn the animals routines. On the first meeting, Rachel immediately picked up on my dogs personalities! She has thought of everything in that first interview (who else in your friend network could potentially be on the property, what vet you go to and a back up, do I want plants watered-which they do FYI). When I met Mary, she was kind and seemed responsible. I felt extremely comfortable leaving my family in their hands. I got evening texts from Mary about how the day went with each group of animals (as per requested in contract--hey it was a question on there so I answered). She took initiative and froze bottles of water to put in chicken coop because it was getting warm outside. My dogs are often outside while I'm at work, but on hot days I keep them in with air on. I was going to have Mary leave the dogs out while she was away from the house, but she suggested they stay in because of the heat. My concern was that I didn't want to pay for a midday let out/potty break. Good news--it's Included!!.........I came home to a welcome note with sheets in the guest room washed and the bed was made, a vacuumed living room, and clean dishes from dishwasher which I had left put away. Mary seriously went above and beyond! I can only speak for Rachel and her one associate Mary, but I'm seriously impressed. It is a bit more expensive than hiring a random friends friend, but the peace of mind that came with knowing Mary had livestock experience, Rachel to back her up if something went down, and the safety of a 'real business' will ensure I use them in the future. Thanks again!!' read more