Will not buy a car from anyone else. A great place with excellent service. Have bought my last six…read morecars from them....

Great customer service!! I thought that my starter was going out. When I called Jim Koestner's to…read moremake the appointment they were super friendly and suggested that it may be my battery and said they would take a look at it. They found that there was just a bad connection from the battery due to corrosion. They cleaned the corrosion, replaced two bolts, and charged me $19. I'm always weary to go to new mechanics just because I don't know anything about cars and they have the ability to lie and tell you whatever they want to get your money. Jim Koestner's did not do this!! I will definetely be taking my car back whenever it needs to be serviced.

Bought a truck from here roughly 6 years ago and was told it had a clean and clear history report…read more I got caught up in paperwork and forgot to ask for the physical history report. Seemed like a well ran certified dealership. The vehicle has been good to me, but I went to trade it in recently to another dealership and there's 3 accidents on the history report, so I was lied to. Make sure to confirm what they tell you here and be cautious.

Harold Zeigler is the bomb. Service is by far better than Lochmandy. I need 85 characters to post…read moremy review. So I'm just gonna say something. Now I'm done.

Went in for my first time for an oil change and tire rotation with my 2024 Chevy Equinox and was…read morebeyond happy. From the service advisor to cashing out , everyone I came in contact with was very nice and professional. Will definitely be back again !!! Thank you!!!

Drove my son's car to the service department for diagnostics, and I also was purchasing the…read morenecessary parts for repair. The car needed a new fuel pump, so I asked to buy that. When I completed the transaction, the car, which I DROVE in, would not start. I asked the service desk to help me, and their reply was that if I wasn't getting it fixed there, it wasn't their problem. I could either have it brought into the garage there and have it fixed, or they didn't care. I told them several times that it ran when I brought it in, so therefore I should be alone to drive it out. The service desk worker was extremely rude telling me my only option was to have them fix the car, for $1000. Never.

Everyone was super friendly great selection of vehicles! All their vehicles are priced fairly !…read moreDefinitely will recommend to everyone I know and I will definitely be back!

Worst experience ever with purchasing a vehicle. Still trying to get them to fix stuff they…read morepromised would be fixed when we purchased the truck in April of this year. Buyers be where. 0% recommend them.

I was ecstatic when DJ informed me they had cancellations & could get my car in for diagnostic & on…read morea Saturday morning from a certified technician. When my vehicle's accelerator was sticking to the floor, I assumed it was from part of a recall, but it turned out, the problem was much simpler. I was traveling from out of town & they diagnosed, fixed the problem, and had the car back to me all on the same day. And I was able to return safely to Chicago. The service was incredible. DJ's professional, prompt, courteous, and knowledgeable demeanor is enough for me to return in the future & recommend to anyone! Definitely check out this dealership's service department.

Ok, I took my car in today and had to sit there for 2 hours waiting for them to fix the recall that…read moreshould have been fixed before I bought the car, but other than that everything went ok. Now, when I bought the car I purchased the bumper to bumper warranty. The guy said that the warranty covered everything including the electronics. So when I took my car in for the recall, I had them check to find out why the restraint light was on. Well, it's a wire under one of the seats and my airbags won't deploy unless the problem is fixed, but guess what? My bumper to bumper warranty won't cover it!!! Harold Zeigler is a rip-off!!!

These people suck I would never buy a car from them again buyer beware The service lady doesn't…read moreknow her a** from a hole in The ground I Was lie to several times I OK the work and it takes weeks to do the work I was supposed to have a warranty but no warranty it takes 2 weeks to do a 4 hrs job they said they didn't know if insurance was going to pay that's why the work was not done ( really does it matter who pays the bill) if you want or need exercise go here they will give you the run-a-round

Pretty bad experience. I was looking to do a trade in. They didn't want to appraise my car or even…read morelook at it. They went straight to; fill out this form and let's run a hard inquiry on your report. Keeping in mind, I pulled my credit report that morning it was a 636 (through the actual agencies; Transunion & Experian). Their credit pull came back 114 point less?! Then they went straight into the sell. They said they could make something work with the most expensive car on their lot - literally. Things to know: 1. If your credit score comes back with more than a 40pt difference - their utilizing their own algorithm to increase your interest rate. Most smaller dealerships work with the banks so their is a percentage split between the two on top of the sell when it comes to a higher interest rate. 2. Not asking anything about my trade, or even wanting to look at it; is horrible! 95% of all customers have one breaking point in their deal - will you take my trade in, and how much will I get? That's it. My car is a problem for my life at this time. I don't want it. What will you give me? 3. Knowing they didn't care about my trade in; I was waiting for the next punch.... And here it came...... "Well how much can you put down?" Yeah, that question happened quicker than a 18 year old virgin in the strip club getting a lap dance for the first time... Did you not care that I had a trade in. I clearly said, I want to trade in that car... Dealers initial response when I pulled in the lot saying I wanted to trade my car in; "nice, yeah we can make something work". Meaning my reasoning for point 4. 4. If I bring a car to you that has a lien on it, which is upside compared to the exact same vehicle on your lot with 10s of thousand miles less and has no body damage (because yours has a dent in the back bumper). And you even think your getting it from me for less than the 50% of the sale price of that exact same vehicle- you're only chasing one thing... $$$. E.g. I owe $4,000 on my car, your selling that exact same one for $9,999 and you only want to give me $3500 - Bro! You didn't even look at the car. Like hello, your going to make double the money today 1. From the car I'm trading in with a 60% mark up and 2 with me buying a new car. Stop thinking about your self. Take always; don't let them run your credit- it's junk; another dealership ran my credit report today; it showed their hard inquiry and was just above 600 which was hell of a lot better even with the loss of 5pts their pull caused me. Couldn't do a deal because they wanted too much for the car I was looking at (carzone did have that- but that's it). Lastly, if they don't ask to see your trade in - walk away anytime after that is a lost.