Waaay too long to type. I need to meet w/ management on this one or I may have cause for legal…read moreaction. I feel it's come down to thee only way I'm going to get these folks to listen to me. My mom had a fabulous experience when we bought her used Ford Ranger from Zeigler Plainwell. That's why I came back to purchase another! I I'M A REPEAT CUSTOMER! A customer you'd think they'd like to keep. ‍ It's re: a 2016 Nissan Pathfinder that had 70,xxx miles on it. I purchased it from J9 in March of 2024. Problems began in 1st WEEK I think it was (I have documentation up the wazoo) I shit you not. Hopefully a fair, final outcome. I just don't feel like repeating my story for the 100th time to different employees because of: staffing issues, new hires, fired or just left employees, promotion's of staff (great for them) but I have to start reinventing the wheel because clearly they have no system to document service note, details, etc. about my vehicle. I'm willing to place a wager that my poor car has been in service for a 1/2-1/8 of the time I've OWNED it...not even 2 yrs yet.

While sitting in the service parking all my grandson's belongings were stolen from his car bcs HZF…read moreneglected to lock its door. After a police report, being informed the security cameras in the service area were outdated and inoperable, several visits, phone calls and promises of phone calls that never came the family was told not the problem of HZF. The company blamed the victim, the towing company, suggested the tow truck driver came back and stole his belongings but refused to admit their own mistakes. After a snarky post on a local gossip page the DSM joined the page only to threaten me with legal action. But like every other promise, no corporate goons came knocking on my door. They finally offered $250 (25%) of the insurance deductible. The family had to accept this bcs work tools needed to be replaced immediately.

Wrote a review on Google listing all the problems with my truck and how I bought an extremely…read moreunsafe vehicle. Their response? 'Sorry you feel that way' what a joke.

I purchased a used Jeep at the Harold Zeigler in Plainwell and it is not what I expected. First of…read moreall after about 30 days I had to spend $800.00 on this Jeep and the warranty that they sold me did not cover none of the work. My next purchase will not be at this car lot. My advise is to be very carful when purchasing a car at this lot.

Everyone was super friendly great selection of vehicles! All their vehicles are priced fairly !…read moreDefinitely will recommend to everyone I know and I will definitely be back!

Worst experience ever with purchasing a vehicle. Still trying to get them to fix stuff they…read morepromised would be fixed when we purchased the truck in April of this year. Buyers be where. 0% recommend them.

Bought a truck from here roughly 6 years ago and was told it had a clean and clear history report…read more I got caught up in paperwork and forgot to ask for the physical history report. Seemed like a well ran certified dealership. The vehicle has been good to me, but I went to trade it in recently to another dealership and there's 3 accidents on the history report, so I was lied to. Make sure to confirm what they tell you here and be cautious.

Harold Zeigler is the bomb. Service is by far better than Lochmandy. I need 85 characters to post…read moremy review. So I'm just gonna say something. Now I'm done.

Went in for my first time for an oil change and tire rotation with my 2024 Chevy Equinox and was…read morebeyond happy. From the service advisor to cashing out , everyone I came in contact with was very nice and professional. Will definitely be back again !!! Thank you!!!

Drove my son's car to the service department for diagnostics, and I also was purchasing the…read morenecessary parts for repair. The car needed a new fuel pump, so I asked to buy that. When I completed the transaction, the car, which I DROVE in, would not start. I asked the service desk to help me, and their reply was that if I wasn't getting it fixed there, it wasn't their problem. I could either have it brought into the garage there and have it fixed, or they didn't care. I told them several times that it ran when I brought it in, so therefore I should be alone to drive it out. The service desk worker was extremely rude telling me my only option was to have them fix the car, for $1000. Never.

I was ecstatic when DJ informed me they had cancellations & could get my car in for diagnostic & on…read morea Saturday morning from a certified technician. When my vehicle's accelerator was sticking to the floor, I assumed it was from part of a recall, but it turned out, the problem was much simpler. I was traveling from out of town & they diagnosed, fixed the problem, and had the car back to me all on the same day. And I was able to return safely to Chicago. The service was incredible. DJ's professional, prompt, courteous, and knowledgeable demeanor is enough for me to return in the future & recommend to anyone! Definitely check out this dealership's service department.

Ok, I took my car in today and had to sit there for 2 hours waiting for them to fix the recall that…read moreshould have been fixed before I bought the car, but other than that everything went ok. Now, when I bought the car I purchased the bumper to bumper warranty. The guy said that the warranty covered everything including the electronics. So when I took my car in for the recall, I had them check to find out why the restraint light was on. Well, it's a wire under one of the seats and my airbags won't deploy unless the problem is fixed, but guess what? My bumper to bumper warranty won't cover it!!! Harold Zeigler is a rip-off!!!