It has been awhile since I've been to this establishment and it was like a brand newish experience!…read more The front counter has been completely redesigned and the customer experienced has changed. Drinks are now brought the register and the dedicated "drink delivery bar" is no more! The drink machines are separated from the customer by clear glass partitions. The decor inside has been updated with a fresh look that is modern and celebrates sustainability/environmentally friendly images and motifs mixed with heathy food and family/friend group images depicting happy scenes of togetherness. The lady who waited on me had a genuine smile that didn't stop from the moment she took my order to the moment she delivered my entree. I enjoyed a jalapeño turkey crunch with potato salad and a half and half tea. The meal was great and the team was happy to serve me "here," vs. to go - even within 40 mins of close!

Went there for lunch today I got a chicken dumpling soup it was not good. The chicken salad was…read morereally good. The service was the most unfriendly people they were extremely rude.

The customer service here on the 4th of July. Dead. But yet they still had an attitude, impatient,…read moremisinformed and rude. Didn't read my order back to me to confirm, I hope my order is right. - Roslyn

Worst Scholtzkys I have ever been too. I ordered a strawberry chicken salad and they brought it out…read morewith no strawberries. When I ask they say they are out. When I inquired why they didn't tell me that when I ordered, no response. Then they bring me 2 whole strawberries and state it's all they have, one was rotten to the core. I then inquired about my missing bread sticks and was told it only comes with the salad if you request them. That's not stated on the menu and at this point one would think they would just give them to me or offer them. The trashcan were overflowing and the bathroom toilet paper holder seriously falls off on you when you pull it out. Soap, nope none in the bathroom and let's not talk about the floors.

No pickle. I asked for one and the employee yelled at a different employee behind the counter to…read moreget some pickles. O finished my sandwich and never got a pickle. The sandwich I ordered was supposed to have mayo and mustard but only had mayo. Really bad attitudes too.

This afternoon we visited this location. Who I would guess is the manager since he had a red shirt…read more compared to the others in black, was standing at the entrance door smoking so that you could not walk in without walking through his cigarette smoke. Is there not a back door??! His smoky hands then came back in and finished out my sandwich - ew . I asked this "manager" for a new sauce that was empty and he apparently was very put out with such a request and told me to use what's out there. He indicated he isn't allowed to put out new sauce. Umm ok. So my husband then asked and he again said to use the empty bottle until completely empty. I wonder if the cost of the sauce comes out of his personal pay? I listened him talk down to the girls behind the counter when he made a mistake with an order and then blamed them to the customer. And complained about it being "his job". We love firehouse but I would recommend another location so you don't have to deal with a mini version of Alan from the hangover who has no awareness or sense of customer service.

This place has really great subs and sandwiches!…read more The guy who was leading the team at the meat cutting station today at 1230pm on 1/20/2025 was awesome! He was like a gun slinger with a meat slicer! The sandwiches are hot and fresh or cool and crisp, depending on your preference. The ingredients are fresh and tasty. The folks are friendly and helpful and ready with a smiling face! We had two kid's ham and cheese subs and I had a number 17 Philly Steak Sub and my wife had the number 3 Ham and Provolone (in a bowl/no bread). The restaurant is clean and presentable, as well as comfortable and welcoming! They offer fountain sodas (delicious Pepsi and craft sodas) and a cooler with bottles and cans of your choice! Thanks for a yummy lunch!

Im going to give a 5. Girl was very nice and sandwich was good. But my order is never right here…read morebecause they laser focus on Mike's Way. Thiis store is always so focused on "Mike's Way" that i never get it My Way. I don't know why I cant just tell them what I want on it. I really wanted pepperocini tonight and the girl was super nice. I told her what I wanted on it and she said. Oh next time just order Mike's Way add pickle. Say that she said. So, I get home and there is no pepperocini on it and extra salt had been added. It is this way every single time. They confuse me with Mike's Way and my order is never ever how I really want it. Sandwich is still good but hate the way they do it here. I dont have to do this at Subway or Forehouse subs and guess what, my order is usually exactly the way I want it. I specifically told her I wanted pepperocini and I certainly didnt want more salt.

The restaurant was clean, people were friendly. We eat at FHS all across the United states and this…read morewas the best sub I have had. Excellent!!

This is a great store with good sandwiches that are made hot and fresh to order and there is a…read moregreat drink machine that allows you to add all kinds of flavors to the Coke or soda of your choice that I really enjoy about this location. The people are friendly and the food is fast and we often use them too. Prepare food for groups of people at work. They never let us down and always do a great job. The prices are fairly reasonable, especially for the quality of food.

AMAZING! I absolutely loved the service. Not to mention the food was delicious and came out quick…read more Would recommend and definitely would go back. I'm stuffed off half a large sub. The store was completely clean and by far the best establishment I've been to in fort smith.

Poor customer service. They Assumed the sandwich was to be hot and it was not…read more Waited over 15 mins for 2 small sandwiches to go without a crowd. Sad!