As a disclaimer, I would like to start by saying that I did book the Viento Suite. I don't know if…read morethat is the reason we received the level of hospitality and service that we did, but I'm hoping that guests staying in standard rooms received the same spectacular experience! Due to having a suite, we had butlers Romero and Isaías, and they were both AMAZING. They were extremely attentive, and whatever we needed was never an issue. If we asked for something, it was done quickly and without hesitation. You honestly couldn't ask for better service. We also had access to the Aqua Club, which was open from 7 AM-10 PM and offered premium liquor along with light snacks for breakfast, lunch, and dinner. The waiters there--Daniel, Guillermo, and Eduardo--were great! They were even willing to make us our favorite shots that they had never heard of (blowjobs... Google it ), but they made them anyway! The lounge itself is super relaxing, with spectacular ocean views from the 5th floor. Now, onto the part we ALL care about the most: THE FOOD! There are several restaurants on the property to choose from, but our absolute favorite was Hidden Garden, which is Asian-inspired and run by Chef Mario. Everything we ordered was spectacular! Chef Mario even came out to our table, greeted us personally, and provided us with a menu curated by him--which I'm assuming was because it was my birthday... lol. They also have one paid restaurant called Carnivore, which is a steakhouse. Now, I am a self-proclaimed steakhouse snob, so I have to keep it real: for the price, it was mid. But for a resort steakhouse, it was good. The rest of the food throughout the resort was WAAYYYY better than expected--even the poolside grill and the food you can order directly to your cabana. Everything was well-seasoned and cooked to perfection. The ribs they made at the poolside grill every day were FANTASTIC! The head of culinary at the resort, Mr. Germain, is definitely doing what needs to be done because the food was consistently impressive throughout the property. Now, the second-most important thing for most people: NIGHTLIFE. Personally, I came to relax, and the overall vibe of the resort definitely gives relaxation. However, they do have a nightclub called Egos, which stays open until 1 AM. I went once, but it wasn't really my music or my vibe. If you're looking for more of a nightlife scene, I would suggest heading into the city. BUTTTT... if you love a good pool party, make sure you hit the Moët Pool Party because BABYYYYYY... it was LIT! Overall, the resort exceeded my expectations. The service, food, atmosphere, and attention to detail made for an amazing experience, and I would absolutely consider coming back!

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

This hotel was absolutely amazing from start to finish. Stayed here for an entire week and have…read morezero complaints. From the time we arrived with very simple check-in (no long lines like other resorts) to check out (again no long lines) to the staff taking care of us the entire trip leaving us not wanting for literally anything. The service and the kindness from the staff is a 10/10. Some don't like all inclusive resorts because the food is lacking but here, the food was amazing and there is something for everyone and bonus, room service is 24/7. The views were spectacular, the rooms are very modern and balance looking fresh, clean but also warm. The service at the beach was amazing. They came and checked on us the entire day and because we had a big party the service wasn't impacted. My only compliant is they don't have evening entertainment like many of the resorts, and there is only one food place that stays open late, however, room service is included in the all incisive. Great price/Great value/Great location. My go to resort moving forward when I'm in Cancun!

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

I've been staying in budget/3-star hotels and two hostels for 2.5 weeks in Mexico, so staying at…read morethe Renaissance for my last night has been an amazing way to end the trip. The hotel is located next to the Marina Puerto Cancun mall. There is a direct passage from the hotel to the mall, which is great when it rains. I took Didi to get here, and my driver got confused and took me to the mall parking lot, so beware they need to follow Google Maps and drive to the back/the other side. The room is well-designed and has a lot of details that are thought out. I really liked the lighting in my room, closet, and bathroom; the scale in the bathroom; the full-length mirror; the fridge hidden in the wooden cabinet for a seamless, unified design; etc. I also reserved the jacuzzi on the 12th floor, and sitting in the jacuzzi while looking over the marina view was amazing. There's also an infrared dry sauna by the jacuzzi, and both are located in the fitness center restrooms. There are lockers and towels, so you don't have to bring your own towel. The pool by the lobby also has chairs to enjoy the view of the marina. When I went to the lobby the next morning, they had an event serving rosca de reyes and hot chocolate for free. I had been wanting to try rosca de reyes, so it was perfect. The bread was good. Sadly I didn't get a mini Jesus in my portion. Next time? What could be improved were the pillows. They were too soft for my liking, and all the pillows were the same softness. Some hotels would have pillows with various firmness levels on your bed. The bathrooms in the sauna and jacuzzi area also needed to be cleaned when I used the facilities. I also wish there's a complimentary shuttle to the airport.

This hotel is waterfront but not on the beach. You cannot put your toes in natural water here…read more Beach access is provided by the Beach Club at Puerto Cancun. RCRM will shuttle you there, upon request, every 2 hours. Or you can walk, I am told, or take one of there free use bikes. Security is very high, a VG thing, I suppose. However, that means everyone you meet will be other tourists or staff. After about 2 days, it felt like imprisonment, for lack of a better way to describe it, to exclusive IMHO. Prices make it exclusive enough and the security levels adds to that. Nevertheless, we enjoyed the atmosphere and the hotel staff is very gracious and easy to deal with. There are many accurate reviews about how great the Marina shopping is and they are correct. Lots of excellent food choices at the hotel and Marina. However, every once in a while , you want something plain, like a plain hot dog. That was almost impossible to find until we stumbled upon and OXXO stuck in a corner of the Marina. If you don't like the hotel beer prices, also go to the OXXO or 7Eleven across the street from the hotel and Marina.

Oh man! TRS Coral is one of our favorite places in the world. The staff is amazing and the location…read moreis hard to beat. We love all kinds of vacations, but the all-inclusive style of vacation that the Grand Palladium/TRS brand offers is second-to-none if you're looking to kick-back and relax. I cannot wait to return!

TRS Coral is a wonderful property! The grounds are well maintained and everything is clean and…read moreorganized. The team members we encountered were both personable, helpful, and kind. We rarely had an issue during our Christmas stay but when we did it was satisfactorily handled. The grounds, to include the sister family resort, are expansive and worth checking out. However, we did appreciate the adult only side that we stayed on. The food was good, we never left a meal disappointed, although we had our favorites. The drinks were plentiful with several top shelf options. We thoroughly enjoyed our time and appreciated the laid back atmosphere, focus on reducing waste, and the slower pace the resort offers. We look forward to returning in the near future!

I am a fan of this shop. I first shopped here in Munich and love the easy, neutral style of…read moreMassimo Dutti. This shop is smaller than the Munich store but still had some beautiful, signature pieces. Jeans, sweaters, coats, and layering items as well as some jewelry, perfume and cologne, and some sandals. A small men's section had some items my husband and his dad really liked as well. This is a classy store. Staff were friendly and greeted us inside and they have a large fitting room for both men and women if you want to try something on.