GRIEVANCE PHONED INTO PACIFIC SOURCE ON 7/24/25…read more On 7/1/2025, Dr. sent a prescription for 1 albuterol inhaler. Safeway charged me a $24 copay, double what it should be. I asked them about it. They said the prescription is for one inhalation up to 6 times a day and said the prescription said it was for 33 days. What? They took the total inhalations (200) and divided it by 6 inhalations a day = 33 days, so 2 copays. What? I called pacific source, they left safeway a message, safetway said they didn't get it. Fix this. I have a copy of the prescription, it clearly says "Duration 30 days". i called pacfic source again, they called safeway, safeway refused to see the light. they refused to cooperate.

I've had a horrible experience with DV and I want to thank the ladies and the pharmacy today for…read morebeing so nice to me and understanding as they understood my situation with my concussion they were the best they were so friendly and so nice thank you ladies

This is the most amazing pharmacy. The Pharmacist is the nicest man and goes over everything with…read moreyou. His staff is all super friendly and all very helpful!

Best place in town to find a gift, card and your band-aids! Joe and staff are great.read more

They've gone through a couple of locations and names - they were Arrow Pharmacy when I first moved…read morehere, then Waldport Drug & Gift, before moving just up the street. Joining the Hi-School franchise really improved their pharmacy service, but they have kept a great selection in the "gift" part as well. They definitely have a bit of everything in pharmaceuticals/beauty products/beer & wine/etc - not a giant selection, but enough that if you're visiting or a local and need something in a hurry, they can meet your needs (at a decent price.) Plus, they're very friendly to both their employees and their customers.

Only game in town so you're held captive. Without fail, it's the same every time. RX sent from Doc…read moreafter appointment three hours ago so I'm thinking plenty of time. I arrive and they say "we can get it started, it'll just be 30 minutes." What we're you guys doing the last three hours? "I think we just got it." No you didn't, the doc did it in front of me and punched in his automated security code from his phone while I was sitting here. Small town excuses. Don't expect anything to happen fast and never an admittance or offer of an apology. This is why I drive to Newport for most RXs. At least the big brands are reliable.

Helpful and speedy. I appreciate their hard work with a difficult prescription from out of state.read more

I've used this pharmacy for many years without problems. In the past few months they have become…read moreunreliable as to what their normal hours are and they are often, temporarily closed down completely. No explanation and no length of time given. Something is seriously wrong with this company. I do not recommend them for your pharmacy needs. I worry about the internal problems they are having compromising the safety of my prescriptions. I will be changing my pharmacy.

I think this is the closest store to the college and I went on a day when the kids were coming back…read morefrom winter break or starting their new quarter. It was pretty busy but the staff was working diligently to get the line moving. Kudos to them. The store was well stocked and had everything my student needed. Lots of parking as well!

Went into Springfield Target for a couple things. Most important was some facial cleanser. I…read morenoticed most of these items are under lock & key. I found what I needed and there was a service button to push for help getting merchandise(locked up). I waited and waited, decided to push the button on the machine in the next aisle ( incase 1st wasn't working). Finally girl came & I got my item. I also needed some nail polish . I wasn't in a hurry & decided to browse the store a bit before I checked out. After about 30 minutes, I went to the ladies room. Not wanting to bring unpaid merchandise into, I set it on a shelf across from the Starbucks, thinking it would be safe for 5 minutes. Well, unfortunately it was not. I came out and it was no where insight. I assumed someone was watching me and stoled it! I was pissed I wasted my time! I could have gone back to cosmetics and gone through all that again but I chose screw this.... I'll go to Fred Meyers! I know theft is out of control, especially Target for some reason. I was in this same store in August with my daughter. She needed to try on clothes. No one working back in the women's dressing rooms.The dressing room was full of clothes & I removed them. There was an enormous pile of tags that looked like ripped off from items. To me it looked like someone went into that dressing room with a pile of items & tore all the tags/tickets off and probably walked out the store. There are dishonest people out there, but Target needs to do a better job. There should have been staff working back there cleaning out dressing rooms and helping customers. While I was waiting for my daughter, several customers were waiting for open dressing rooms. All the doors were closed. Customers didn't know if rooms were open or not. I will say the entire dressing area was a mess! Maybe a perfect setup for thefts !

I have been using this pharmacy for several years & have no complaints. Randy & Kathy are always so…read morefriendly & always ready to help you find any thing you want. In August of last year I needed some jewelry for my son's wedding and Kathy helped me to find the perfect earrings and matching necklace . I love browsing through the isles and always find the perfect gift, cards, or frogs to add to my collection . They always have the best licorice and my husband loves it and expects a bag of it when ever I visit the pharmacy.

I'm a 77 yo disabled senior. A pharmacy in Salem messed up my blood pressure prescription. This…read moredrug store, where I'm a regular customer, wouldn't sell me a single pill, legal in Oregon, to save me a double trip to Salem and back. They clearly don't give a damn. Why should we...?

I would not write a review of this Walgreens if not for Alexander. He alone is the purpose of this…read morereview and all the stars go to him, with one knocked off because the parking situation. He was so incredibly welcoming when I walked in the door gave me a bright, happy good morning when I walked in. I stopped at the photo counter and he was the one who came to help me there to pick up the photos that I had had printed. When he said that he could go ring me up at the register or if I had other things to pick out to feel free to do that. It reminded me that I did in fact have a couple items that I needed to get which I quickly picked up with his help because he knew exactly where the item that I was looking for was. And then when I left and he checked me out, he was chipper as I'll get out, especially for someone who had come in on his day off on a day that was absolutely beautiful. Not at all Alexander related, but it must be mentioned: The parking lot is an absolute freaking mess. It seems like the only way you're actually supposed to enter the parking lot is via driving north and entering from that direction. Leaving is also a one-way situation, continuing north. The parking lot is way too small for Walgreens and Dutch Bros.

This review is specifically for the pharmacy, because everyone else that works in the store is…read moregreat and so pleasant. On July 3, I visited the Walgreens pharmacy after being seen at BestMed Urgent Care across the street. Because it was a holiday and we weren't sure which pharmacies would be open, the provider gave me a handwritten prescription. At approximately 9:20 a.m., I dropped off my prescription with Hannah. From the beginning, the interaction was not pleasant. She seemed more focused on questioning my address than helping me. She was unable to locate my profile even though I have filled several prescriptions at this Walgreens. I've lived at the same address for the past three years, so I'm not sure why my information wasn't current. She told me to return in an hour. When I came back, her demeanor had not improved. She informed me that the Trillium insurance network was "down," so she could not bill my insurance. Since it was a holiday and I had both a sinus and ear infection, I asked what my options were. She told me I could either wait or pay cash. I asked whether I could be reimbursed later if I paid out of pocket, and she told me I would need to contact Trillium. Wanting to begin treatment as soon as possible, I paid cash. Today, I contacted Trillium and spoke with pharmacy representative Kenny. He confirmed that the Trillium system was not down. Instead, the claim had been rejected because the prescribing provider was not enrolled as a Medicaid provider. He explained that all I needed was a corrected prescription from the urgent care, after which Walgreens could reprocess the claim and reimburse me. After waiting on hold with the pharmacy for more than 30 minutes without anyone answering, I went into the store. After standing at the counter for several minutes before being acknowledged, Hannah came to assist me. I explained what Trillium had told me and mentioned that I had the representative on the phone. Before hearing the explanation, Hannah immediately became defensive and insisted, "It was down." While speaking with the Trillium representative, she rolled her eyes, made visible faces, and appeared irritated that I was trying to resolve the issue. The interaction felt dismissive and unprofessional. I then had to return to the urgent care because the corrected prescription was initially sent to the wrong pharmacy. After another trip back to Walgreens, my prescription was finally reprocessed and I was reimbursed. While I appreciate that the reimbursement was ultimately completed, the entire situation could have been avoided. Had I been told on July 3 that the claim was rejected due to the prescribing provider's Medicaid enrollment status, I could have immediately returned to urgent care and had the prescription corrected. Instead, I spent two additional hours making phone calls and traveling back and forth between the pharmacy and urgent care. Mistakes happen, and I understand that pharmacy staff work under pressure. What was most disappointing was the lack of communication, professionalism, empathy, and accountability throughout the process. At no point did Hannah acknowledge the misunderstanding or apologize for the inconvenience. As someone who was already sick and simply trying to get medication, I left feeling frustrated and unsupported. Healthcare should include compassion as well as accuracy. I hope this feedback can be used to improve communication and customer service so future patients don't have a similar experience.

I hadn't been to Rice's in years. I don't know why. Part of it probably was convenience. It's…read morenot on my normal route. It's a special trip. I usually commute by bike, so that's a bigger deal, especially since it takes some cycling on less than ideal streets to get there. I recently needed some wound management supplies. On the way home, my friend stopped by Bi-Mart first. I am a big fan. They didn't have what we needed. We went by Rite-Aid knowing they are usually the most expensive. They apparently carried one of the items we needed, but they were out of stock. We did take note of the price. I waited in line to ask the pharmacist in case they had some other things in back that weren't on the shelf. They told me to go talk to the other part of the store as they just dispense medication. Another line, and I got a cold, "Nope; if it's not on the shelf we ain't got it." We were going to head out to the other Bi-Mart and Safeway next, but decided to stop at Rice's on the way. I am glad we did. My friend didn't want to stop there, but my friend's mind has now been changed. Not only did they have all the items we needed, the prices were much more affordable. Did I mention the staff is very friendly? No. I guess I didn't. Well, they are. Helpful and friendly. Even though it's out of the way, I think I'm going to tell my doctors to change all my prescriptions to Rices. If that helps keep them in business, it's a no-brainer. Small independent shop that cares about the community, unlike Rite-Aid which is a huge corporation - allegedly number 148 in the Fortune 500. Far more personable. It reminds me of growing up in the '70s. One of our neighbors was a pharmacist at an independent drug store nearby. We always used that pharmacy for the same reasons I'll always use Rice's now.

I love Rice's pharmacy because of their personal, small town feel. Someone is always available to…read moreanswer questions and although they're busy, they never make me feel like they're too busy for me. The drug store has all kinds of interesting items and gifts as well as the usual over the counter things you might need.